Exam 8: Managing Change and Innovation

A _____ change is related to the organization production process.

List the three distinct steps for achieving behavioral and attitudinal change.

Survey feedback enhances the cohesiveness and success of organizational groups and teams.

The communication and education approach for overcoming resistance to change should be used when the change is technical and the users need accurate information and analysis to understand change.

Organizational change refers to the adoption of a new idea or behavior by an organization.

Technology change involves the hierarchy of authority, goals, administrative procedures, and managerial systems.

List the four reasons why employees tend to resist change.

Successful change requires that organizations be capable of both creating and implementing ideas, which means the organization must learn to be________ .

John has tremendous technical skills and frequently comes up with valuable ideas. However, he has clueless about how to promote it within the organization. John is a good example of an________ .

_____ is the lack of information about future events.

A fund providing resources from which individuals and groups draw to develop new ideas, products, or businesses is referred to as a _____.

A change agent is an OD specialist who contracts with an organization to facilitate change.

When trying to overcome the resistance for change, which approach is best suited when change is technical?

Which of the following is the intervention stage of organization development in which individuals experiment with new workplace behavior?

Which of the following is the reinforcement stage of organization development in which individuals acquire a desired new skill or attitude and are rewarded for it by the organization?

Which of the following is a characteristic of the large-group intervention model?

An ambidextrous approach means incorporating structures and processes that are appropriate for both the creative impulse and for the systematic implementation of innovations.

_____ is an approach that brings together participants from all parts of the organization to discuss problems or opportunities and plan for major change.

The innovation strategy for changing products and technologies that involves creating conditions and systems to facilitate internal and external coordination and knowledge sharing is known as________ .

Scenario - Jaimie Hall The continuing development and improvement of computer information systems has made a powerful impression on Jaimie Hall, CEO of See-Saw City SSC). The current computer system at SSC is seven years old, and while still highly useful and reliable, Jaimie is wondering if a new system would be more efficient and more useful. Jaimie recognized that some of her managers would prefer to keep the old system, while others have been requesting that the company update its information capability. -Jaimie also recognizes that there are four roles in organizational change. Which of the following is NOT one of those roles?