Exam 8: Managing Change and Innovation

The innovation strategy for changing products and technologies that involves designing the organization to encourage creativity and the initiation of new ideas is known as ________.

Scenario - Jaimie Hall The continuing development and improvement of computer information systems has made a powerful impression on Jaimie Hall, CEO of See-Saw City SSC). The current computer system at SSC is seven years old, and while still highly useful and reliable, Jaimie is wondering if a new system would be more efficient and more useful. Jaimie recognized that some of her managers would prefer to keep the old system, while others have been requesting that the company update its information capability. -Jaimie recognized that creativity is an essential ingredient in developing solutions to organizational problems. Which of the following is NOT a characteristic of a creative manager?

Left-Right Industries employs a diverse set of individuals with strong personalities. Unfortunately, this means that there is a great deal of interpersonal disagreement among employees. What organizational tool would work best in this circumstance to manage conflict?

Organizational development can help managers address problems such as merger/acquisitions, conflict management, and________ .

Which variation of new venture teams is described as a small separate, informal, highly autonomous, and often selective group that focuses on breakthrough ideas for the business?

An _____ is a person who sees the need for and champions productive change within the organization.

Research shows that managers in creative companies avoid risk and experimentation.

An idea incubator is in-house program that provides a safe harbor where ideas from employees throughout the organization can be developed without interference from company bureaucracy or politics.

Name and briefly describe the four roles in championing an idea for organizational change.

_____ schedule materials to arrive at a company just as they are needed on the production line.

Inventory managers at SYX Enterprises utilize an inventory control system where materials are scheduled to arrive just as they are needed on the production line. This is referred to as:

_____ refers to innovations in products, services, or processes that radically change an industry's rules of the game for producers and consumers.

A product change is a change in the organization's product or service outputs.

Skunkworks are a separate small, informal, highly autonomous, and often secretive group that focuses on breakthrough ideas for the business.

The three distinct steps for achieving behavioral and attitudinal change with organizational development are planning, changing,and stabilizing.

_____ change is a major shift in the norms, values, attitudes, and mindset of the entire organization.

Sandbox Sally's, Inc. is making some changes to the work schedules of its employees. Some of the employees are not happy with the changes. As their manager, Harry tells them that they can accept it or leave. What approach to change implementation is Harry using?

People change starts with training everyone in the organization.

The innovation strategy for changing products and technologies that involves managers putting in place processes and structures to ensure that new ideas are carried forward for acceptance and implementation is known as _____.

What is organizational change and what are two major areas of change in organizations?