Question 1

Which approach to change implementation should be used when a crisis exists?

Accepted Answer

A)  Education 
B)  Participation 
C)  Coercion 
D)  Top management support 
E)  None of these 
A)  Education 
B)  Participation 
C)  Coercion 
D)  Top management support 
E)  None of these

Question 2

_____ indicates a disparity between existing and desired performance levels.

Accepted Answer

A)  Environmental opportunity 
B)  Need for change 
C)  Behavioral occurrence 
D)  Critical incident 
E)  Organizational structural imbalance 
A)  Environmental opportunity 
B)  Need for change 
C)  Behavioral occurrence 
D)  Critical incident 
E)  Organizational structural imbalance

Question 3

What is force field analysis?

Accepted Answer

A)  The analysis of the forces that drive customers to a certain organization 
B)  The analysis of the forces that drive the organization of a company 
C)  The process of determining which forces drive and which resist a proposed change 
D)  The process by which an organization forces changes to occur 
E)  none of these 
A)  The analysis of the forces that drive customers to a certain organization 
B)  The analysis of the forces that drive the organization of a company 
C)  The process of determining which forces drive and which resist a proposed change 
D)  The process by which an organization forces changes to occur 
E)  none of these

Question 4

_____ is NOT a type of current problem that organizational development can help address.

Accepted Answer

A)  Mergers 
B)  Acquisitions 
C)  Diversification 
D)  Organizational decline 
E)  Conflict management 
A)  Mergers 
B)  Acquisitions 
C)  Diversification 
D)  Organizational decline 
E)  Conflict management

Question 5

The horizontal linkage model is best applied to an:

Accepted Answer

A)  low pressure environment. 
B)  stable environment. 
C)  environment that requires speed. 
D)  customer service environment. 
E)  manufacturing environment. 
A)  low pressure environment. 
B)  stable environment. 
C)  environment that requires speed. 
D)  customer service environment. 
E)  manufacturing environment.

Question 6

The horizontal linkage model is increasingly important in high pressure business environments that require rapidly developing and commercializing products and services.

Accepted Answer

A) True 
 B)False

Question 7

Organizational development involves the application of behavioral science techniques to improve an organization's effectiveness and success.

Accepted Answer

A) True 
 B)False

Question 8

In the unfreezing step, participants must be made aware of problems and be willing to change.

Accepted Answer

A) True 
 B)False

Question 9

Explain the horizontal linkage model.

Accepted Answer

The horizontal linkage model is defined

Question 10

The _____ is a unit separate from the rest of the organization responsible for the development of a major innovation.

Accepted Answer

A)  new product group 
B)  matrix group 
C)  new-venture team 
D)  vertical group 
E)  change team 
A)  new product group 
B)  matrix group 
C)  new-venture team 
D)  vertical group 
E)  change team

Question 11

Confrontation, authoritarianism, and disciplined exploration are characteristics of the creative individuals.

Accepted Answer

A) True 
 B)False

Question 12

Three of the most popular and effective OD activities are team building, survey feedback, and large-group interventions.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following refers to the generation of novel solutions to perceived problems?

Accepted Answer

A)  Problem solving 
B)  Organizational development 
C)  Creativity 
D)  Brainstorming 
E)  Perceived solution 
A)  Problem solving 
B)  Organizational development 
C)  Creativity 
D)  Brainstorming 
E)  Perceived solution

Question 14

A disparity between existing and desired performance levels is known as an________ .

Accepted Answer

The answer of A disparity between existing and desired performance...

Question 15

The second stage in Lewin's change model, ________, occurs when individuals experiment with new behavior and learn new skills to be used in the workplace.

Accepted Answer

The answer of The second stage in Lewin's change model,...

Question 16

Kyle is seeing, on a regular basis, a difference between current and expected performance levels. She should begin:

Accepted Answer

A)  to gather more data. 
B)  to implement change. 
C)  to perceive a need for change. 
D)  to change the reward system. 
E)  all of these. 
A)  to gather more data. 
B)  to implement change. 
C)  to perceive a need for change. 
D)  to change the reward system. 
E)  all of these.

Question 17

Creative organizations:

Accepted Answer

A)  are characterized by an unusually high number of routine jobs. 
B)  are loosely structured. 
C)  have little ambiguity. 
D)  have too many layers of management. 
E)  use a centralized decision making approach. 
A)  are characterized by an unusually high number of routine jobs. 
B)  are loosely structured. 
C)  have little ambiguity. 
D)  have too many layers of management. 
E)  use a centralized decision making approach.

Question 18

Two possible tactics for overcoming resistance to change are coercion and negotiation.

Accepted Answer

A) True 
 B)False

Question 19

Shared development of innovations among several departments is emphasized by the________ approach to innovation

Accepted Answer

A)  vertical 
B)  horizontal linkage model 
C)  top down 
D)  bottom-up 
E)  diagonal 
A)  vertical 
B)  horizontal linkage model 
C)  top down 
D)  bottom-up 
E)  diagonal

Question 20

The role of the ________is to prevent people in other roles from adopting a bad idea.

Accepted Answer

A)  critic 
B)  inventor 
C)  sponsor 
D)  ombudsman 
E)  obstructionist 
A)  critic 
B)  inventor 
C)  sponsor 
D)  ombudsman 
E)  obstructionist

Which approach to change implementation should be used when a crisis exists?

_____ indicates a disparity between existing and desired performance levels.

What is force field analysis?

_____ is NOT a type of current problem that organizational development can help address.

The horizontal linkage model is best applied to an:

The horizontal linkage model is increasingly important in high pressure business environments that require rapidly developing and commercializing products and services.

Organizational development involves the application of behavioral science techniques to improve an organization's effectiveness and success.

In the unfreezing step, participants must be made aware of problems and be willing to change.

Explain the horizontal linkage model.

The _____ is a unit separate from the rest of the organization responsible for the development of a major innovation.

Confrontation, authoritarianism, and disciplined exploration are characteristics of the creative individuals.

Three of the most popular and effective OD activities are team building, survey feedback, and large-group interventions.

Which of the following refers to the generation of novel solutions to perceived problems?

A disparity between existing and desired performance levels is known as an________ .

The second stage in Lewin's change model, ________, occurs when individuals experiment with new behavior and learn new skills to be used in the workplace.

Kyle is seeing, on a regular basis, a difference between current and expected performance levels. She should begin:

Creative organizations:

Two possible tactics for overcoming resistance to change are coercion and negotiation.

Shared development of innovations among several departments is emphasized by the________ approach to innovation

The role of the ________is to prevent people in other roles from adopting a bad idea.

Innovative Management for a Changing World

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managerial Planning and Goal Setting

Managerial Decision Making

Designing Adaptive Organizations

Managing Human Resources and Diversity

Understanding Individual Behavior

Leadership

Motivating Employees

Managing Communication

Leading Teams

Managing Quality and Performance

Managing Small Business Start-Ups

Filters

Exam 8: Managing Change and Innovation

Which approach to change implementation should be used when a crisis exists?

_____ indicates a disparity between existing and desired performance levels.

What is force field analysis?

_____ is NOT a type of current problem that organizational development can help address.

The horizontal linkage model is best applied to an:

The horizontal linkage model is increasingly important in high pressure business environments that require rapidly developing and commercializing products and services.

Organizational development involves the application of behavioral science techniques to improve an organization's effectiveness and success.

In the unfreezing step, participants must be made aware of problems and be willing to change.

Explain the horizontal linkage model.

The _____ is a unit separate from the rest of the organization responsible for the development of a major innovation.

Confrontation, authoritarianism, and disciplined exploration are characteristics of the creative individuals.

Three of the most popular and effective OD activities are team building, survey feedback, and large-group interventions.

Which of the following refers to the generation of novel solutions to perceived problems?

A disparity between existing and desired performance levels is known as an________ .

The second stage in Lewin's change model, ________, occurs when individuals experiment with new behavior and learn new skills to be used in the workplace.

Kyle is seeing, on a regular basis, a difference between current and expected performance levels. She should begin:

Creative organizations:

Two possible tactics for overcoming resistance to change are coercion and negotiation.

Shared development of innovations among several departments is emphasized by the________ approach to innovation

The role of the ________is to prevent people in other roles from adopting a bad idea.

Innovative Management for a Changing World

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managerial Planning and Goal Setting

Managerial Decision Making

Designing Adaptive Organizations

Managing Human Resources and Diversity

Understanding Individual Behavior

Leadership

Motivating Employees

Managing Communication

Leading Teams

Managing Quality and Performance

Managing Small Business Start-Ups

Filters