Question 1

Which of the following statements is true regarding an informal communication channel?

Accepted Answer

A) It traditionally follows the authority chain within the organization. 
B) It generally transmits messages related to the professional activities of members. 
C) It is established by the organization. 
D) It is generally used for communicating personal or social messages. 
E) Information regarding change in the policies of the organization is transmitted through it. 
A) It traditionally follows the authority chain within the organization. 
B) It generally transmits messages related to the professional activities of members. 
C) It is established by the organization. 
D) It is generally used for communicating personal or social messages. 
E) Information regarding change in the policies of the organization is transmitted through it. D

Question 2

Discuss the use of text messaging in business settings. What are the advantages of this method of communication? What are its drawbacks?

Accepted Answer

The use of text messaging in a business setting is a relatively new phenomenon.Texts offer a cheap means of communication and being available for quick communications with clients and managers is conducive to good business.However, texting can also be viewed as intrusive and distracting.Texts that arrive at unreasonable hours or in bursts can be annoying.In addition, having a continual presence can make it difficult for employees to concentrate and stay focused.Some organizations have also raised concerns about the security of texting.

Question 3

The ________ network is a type of formal small-group network that relies on a central figure to act as the conduit for all the group's communication.

Accepted Answer

A) matrix 
B) chain 
C) wheel 
D) all channel 
E) cross-functional 
A) matrix 
B) chain 
C) wheel 
D) all channel 
E) cross-functional C

Question 4

Which of the following is a disadvantage of downward communication?

Accepted Answer

A) communication apprehension 
B) inferiority complex 
C) inability to convey feedback 
D) one-way nature 
E) fear of authority chain 
A) communication apprehension 
B) inferiority complex 
C) inability to convey feedback 
D) one-way nature 
E) fear of authority chain

Question 5

In the communication process, decoding precedes encoding.

Accepted Answer

A) True 
 B)False

Question 6

With reference to the communication process, the ________ is the one to whom the message is directed, who must first translate the symbols into understandable form.

Accepted Answer

A) creator 
B) receiver 
C) encoder 
D) sender 
E) transmitter 
A) creator 
B) receiver 
C) encoder 
D) sender 
E) transmitter

Question 7

When the receiver of a communication translates the message, it is known as ________.

Accepted Answer

A) encoding 
B) conveying 
C) transmitting 
D) filtering 
E) decoding 
A) encoding 
B) conveying 
C) transmitting 
D) filtering 
E) decoding

Question 8

When the middle-level manager of the production department at Wilson Works was laid off, many employees who worked under him became apprehensive about their job security. They were aware of the current trend toward laying off employees in the economy. The termination of their manager combined with the fact that their division had performed only moderately well in the last two quarters led the employees to believe that they were at a high risk of losing their jobs as well. Which of the following, if true, would weaken the argument that the production manager should hold face-to-face meetings to assure the employees in the production division?

Accepted Answer

A) The employees have serious concerns over job security. 
B) Rumors had spread about impending layoffs at Wilson Works. 
C) The middle-level manager supervised over five hundred employees. 
D) Wilson Works has a strong formal communication network in place. 
E) The company has no fixed policy with regard to rightsizing employees. 
A) The employees have serious concerns over job security. 
B) Rumors had spread about impending layoffs at Wilson Works. 
C) The middle-level manager supervised over five hundred employees. 
D) Wilson Works has a strong formal communication network in place. 
E) The company has no fixed policy with regard to rightsizing employees.

Question 9

Which of the following is the final step in the communication process?

Accepted Answer

A) silence 
B) feedback loop 
C) all-channel transmission 
D) decoding 
E) encoding 
A) silence 
B) feedback loop 
C) all-channel transmission 
D) decoding 
E) encoding

Question 10

When you need to gauge the receptivity of a recipient, which type of communication is best?

Accepted Answer

A) Twitter 
B) e-mail 
C) traditional letters 
D) social media 
E) oral communication 
A) Twitter 
B) e-mail 
C) traditional letters 
D) social media 
E) oral communication

Question 11

Ideally, a chain network should be used when ________.

Accepted Answer

A) high speed of information transfer is desired 
B) accuracy of information is most important 
C) the network is expected to facilitate emergence of a leader 
D) high member satisfaction is desired 
E) the teams using the chain network are self-managed teams 
A) high speed of information transfer is desired 
B) accuracy of information is most important 
C) the network is expected to facilitate emergence of a leader 
D) high member satisfaction is desired 
E) the teams using the chain network are self-managed teams

Question 12

Explain how managers can reduce misinterpretations when communicating with people from a different culture.

Accepted Answer

Experts suggest that when communicating

Question 13

The four functions of communication are control, motivation, emotional expression, and information.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following statements is true with regard to nonverbal communication?

Accepted Answer

A) Nonverbal communication has a high degree of potential distortion. 
B) E-mails and memos are examples of nonverbal communication. 
C) The importance of nonverbal cues is low as they have no fixed meanings. 
D) Level of interest and the perceived status between a sender and a receiver can be studied through body language. 
E) Messages received through oral and nonverbal communication cannot be contradictory to each other. 
A) Nonverbal communication has a high degree of potential distortion. 
B) E-mails and memos are examples of nonverbal communication. 
C) The importance of nonverbal cues is low as they have no fixed meanings. 
D) Level of interest and the perceived status between a sender and a receiver can be studied through body language. 
E) Messages received through oral and nonverbal communication cannot be contradictory to each other.

Question 15

Low-context cultures primarily rely on ________ in communicating with others.

Accepted Answer

A) formal titles 
B) spoken and written words 
C) situational cues 
D) status differences 
E) nonverbal cues 
A) formal titles 
B) spoken and written words 
C) situational cues 
D) status differences 
E) nonverbal cues

Question 16

Whether people use automatic or controlled processing for reacting to a persuasive message is often a function of ________.

Accepted Answer

A) time 
B) their level of interest in it 
C) heuristics 
D) effort 
E) availability of research 
A) time 
B) their level of interest in it 
C) heuristics 
D) effort 
E) availability of research

Question 17

Social networking is not tool for prospective employees, hiring managers, employees, and human resource divisions.

Accepted Answer

A) True 
 B)False

Question 18

Peter is working on a project. He feels that the parameters need to be changed to meet client specifications. First, he must talk to his immediate supervisor, who will then discuss the issue with her department director before any change can be implemented. Peter is most likely to be a part of the ________ type of small-group communication networks.

Accepted Answer

A) star network 
B) mesh network 
C) chain network 
D) all-channel network 
E) ring network 
A) star network 
B) mesh network 
C) chain network 
D) all-channel network 
E) ring network

Question 19

Communication that flows from one level of a group or organization to a lower level is called downward communication.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following types of electronic communications is preferable for one- or two-line messages?

Accepted Answer

A) blogs 
B) video conferencing 
C) instant messaging 
D) grapevine 
E) e-mails 
A) blogs 
B) video conferencing 
C) instant messaging 
D) grapevine 
E) e-mails

Which of the following statements is true regarding an informal communication channel?

Discuss the use of text messaging in business settings. What are the advantages of this method of communication? What are its drawbacks?

The ________ network is a type of formal small-group network that relies on a central figure to act as the conduit for all the group's communication.

Which of the following is a disadvantage of downward communication?

In the communication process, decoding precedes encoding.

With reference to the communication process, the ________ is the one to whom the message is directed, who must first translate the symbols into understandable form.

When the receiver of a communication translates the message, it is known as ________.

Which of the following is the final step in the communication process?

When you need to gauge the receptivity of a recipient, which type of communication is best?

Ideally, a chain network should be used when ________.

Explain how managers can reduce misinterpretations when communicating with people from a different culture.

The four functions of communication are control, motivation, emotional expression, and information.

Which of the following statements is true with regard to nonverbal communication?

Low-context cultures primarily rely on ________ in communicating with others.

Whether people use automatic or controlled processing for reacting to a persuasive message is often a function of ________.

Social networking is not tool for prospective employees, hiring managers, employees, and human resource divisions.

Communication that flows from one level of a group or organization to a lower level is called downward communication.

Which of the following types of electronic communications is preferable for one- or two-line messages?

What Is Organizational Behavior?

Diversity in Organizations

Attitudes and Job Satisfaction

Emotions and Moods

Personality and Values

Perception and Individual Decision Making

Motivation Concepts

Motivation: From Concepts to Applications

Foundations of Group Behavior

Understanding Work Teams

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organization Structure

Organizational Culture

Human Resource Policies and Practices

Organizational Change and Stress Management

Filters

Exam 11: Communication

Which of the following statements is true regarding an informal communication channel?

Discuss the use of text messaging in business settings. What are the advantages of this method of communication? What are its drawbacks?

The ________ network is a type of formal small-group network that relies on a central figure to act as the conduit for all the group's communication.

Which of the following is a disadvantage of downward communication?

In the communication process, decoding precedes encoding.

With reference to the communication process, the ________ is the one to whom the message is directed, who must first translate the symbols into understandable form.

When the receiver of a communication translates the message, it is known as ________.

Which of the following is the final step in the communication process?

When you need to gauge the receptivity of a recipient, which type of communication is best?

Ideally, a chain network should be used when ________.

Explain how managers can reduce misinterpretations when communicating with people from a different culture.

The four functions of communication are control, motivation, emotional expression, and information.

Which of the following statements is true with regard to nonverbal communication?

Low-context cultures primarily rely on ________ in communicating with others.

Whether people use automatic or controlled processing for reacting to a persuasive message is often a function of ________.

Social networking is not tool for prospective employees, hiring managers, employees, and human resource divisions.

Communication that flows from one level of a group or organization to a lower level is called downward communication.

Which of the following types of electronic communications is preferable for one- or two-line messages?

What Is Organizational Behavior?

Diversity in Organizations

Attitudes and Job Satisfaction

Emotions and Moods

Personality and Values

Perception and Individual Decision Making

Motivation Concepts

Motivation: From Concepts to Applications

Foundations of Group Behavior

Understanding Work Teams

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organization Structure

Organizational Culture

Human Resource Policies and Practices

Organizational Change and Stress Management

Filters