Question 1

Which of the following stressors is likely to produce less strain than the other stressors?

Accepted Answer

A) confusion over job responsibilities 
B) office politics 
C) lack of unity of command 
D) red tape 
E) pressure to complete tasks 
A) confusion over job responsibilities 
B) office politics 
C) lack of unity of command 
D) red tape 
E) pressure to complete tasks E

Question 2

Rudolf is dealing with impending layoffs at work. Yesterday, at a pharmacy, he measured his blood pressure and it was high. He also notices that when he thinks about the future, his heart rate accelerates. Rudolf is demonstrating ________ symptoms of stress.

Accepted Answer

A) psychological 
B) physiological 
C) behavioral 
D) personal 
E) reactive 
A) psychological 
B) physiological 
C) behavioral 
D) personal 
E) reactive B

Question 3

The deemphasizing of hierarchical authority and control in organizational development is referred to as ________.

Accepted Answer

A) horizontal integration 
B) power equalization 
C) trust and support 
D) respect for people 
E) vertical blending 
A) horizontal integration 
B) power equalization 
C) trust and support 
D) respect for people 
E) vertical blending B

Question 4

Which of the following is a step in the appreciative inquiry process?

Accepted Answer

A) analysis 
B) dreaming 
C) inferring 
D) classifying 
E) collaboration 
A) analysis 
B) dreaming 
C) inferring 
D) classifying 
E) collaboration

Question 5

________ is one way to achieve unfreezing of an organization's status quo.

Accepted Answer

A) Increasing the driving forces directing behavior away from the status quo 
B) Incorporating a structural inertia in the structure of the organization 
C) Increasing employee investment in the status quo 
D) Decreasing management's investment in change 
E) Increasing the rigidity of the organizational hierarchy 
A) Increasing the driving forces directing behavior away from the status quo 
B) Incorporating a structural inertia in the structure of the organization 
C) Increasing employee investment in the status quo 
D) Decreasing management's investment in change 
E) Increasing the rigidity of the organizational hierarchy

Question 6

List the eight steps in Kotter's eight-step plan for implementing change.

Accepted Answer

The eight steps in Kotter's eight-step p

Question 7

Which of the following, if true, would strengthen the argument to use coercive techniques in this situation?

Accepted Answer

A) The company is on a tight deadline to complete a major project for an important client. 
B) The company is in its lean season and work volumes are low. 
C) The company can afford to hire temp workers to handle the backlog and complete the work on time. 
D) The company's workforce is comprised of employees with highly specialized skill sets. 
E) Employees are demotivated because of the company's stringent work culture. 
A) The company is on a tight deadline to complete a major project for an important client. 
B) The company is in its lean season and work volumes are low. 
C) The company can afford to hire temp workers to handle the backlog and complete the work on time. 
D) The company's workforce is comprised of employees with highly specialized skill sets. 
E) Employees are demotivated because of the company's stringent work culture.

Question 8

Where the allostatic load is too great and too prolonged, we may experience psychological or physiological stress symptoms.

Accepted Answer

A) True 
 B)False

Question 9

Organizational development (OD)is a collection of change methods that try to improve organizational effectiveness and employee well-being.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following types of changes involves a new idea being applied to initiating or improving a product, process, or service?

Accepted Answer

A) continuous improvement 
B) double-loop learning 
C) innovation 
D) process reengineering 
E) organizational streaming 
A) continuous improvement 
B) double-loop learning 
C) innovation 
D) process reengineering 
E) organizational streaming

Question 11

Benny is stressed with the new corporate reorganization. He now reports to a foreign office that has usurped many of his responsibilities, including the contract labor for his projects. Therefore, he's working with new and less qualified contractors with whom he doesn't have a relationship. However, the managers of the other departments find themselves in the same boat, and every day they are able to laugh over lunch about their new managerial impotence. ________ is helping Benny handle his stress.

Accepted Answer

A) Emotional contagion 
B) Cognitive dissonance 
C) Social support 
D) Time management 
E) Self-efficacy 
A) Emotional contagion 
B) Cognitive dissonance 
C) Social support 
D) Time management 
E) Self-efficacy

Question 12

Louise is overwhelmed with the new tasks that she has been assigned after the department merger. Each day, she arrives at work and makes a list of the new tasks, writes a number next to each one according to the urgency of completion, and schedules a time to complete each one. Although she's still stressed, Louise is able to get most of the work done and feels better at the end of the day. Louise is using ________ techniques to reduce her stress.

Accepted Answer

A) job enrichment 
B) goal setting 
C) relaxation 
D) time-management 
E) job enlargement 
A) job enrichment 
B) goal setting 
C) relaxation 
D) time-management 
E) job enlargement

Question 13

Which of the following statements is not true regarding organizational approaches to managing stress?

Accepted Answer

A) With goal-setting in the organization, individuals perform better when they have specific and challenging goals and receive feedback on their progress toward these goals. 
B) Redesigning jobs to give employees more responsibility, more meaningful work, more autonomy, and increased feedback can reduce stress. 
C) Managers should consider decreasing employee involvement in decision making because evidence clearly shows that decreases in employee empowerment reduce psychological strain. 
D) Increasing formal organizational communication with employees reduces uncertainty. 
E) Some employees need an occasional escape from the pace of their work. 
A) With goal-setting in the organization, individuals perform better when they have specific and challenging goals and receive feedback on their progress toward these goals. 
B) Redesigning jobs to give employees more responsibility, more meaningful work, more autonomy, and increased feedback can reduce stress. 
C) Managers should consider decreasing employee involvement in decision making because evidence clearly shows that decreases in employee empowerment reduce psychological strain. 
D) Increasing formal organizational communication with employees reduces uncertainty. 
E) Some employees need an occasional escape from the pace of their work.

Question 14

Underscoring the importance of social context, other work shows that even individuals who are generally resistant to change will be more willing to accept new and different ideas when they feel supported by their coworkers and believe the environment is safe for taking risks.

Accepted Answer

A) True 
 B)False

Question 15

________ is a collection of change methods that seek to improve organizational effectiveness and employee well-being.

Accepted Answer

A) Organizational development 
B) Organizational polarization 
C) Operant conditioning 
D) Organizational restructuring 
E) Action research 
A) Organizational development 
B) Organizational polarization 
C) Operant conditioning 
D) Organizational restructuring 
E) Action research

Question 16

Double-loop learning is an error correction process that relies on past routines and present policies.

Accepted Answer

A) True 
 B)False

Question 17

The step in the action research process where information is gathered about problems, concerns, and needed changes is known as the ________ stage.

Accepted Answer

A) feedback 
B) evaluation 
C) diagnosis 
D) action 
E) prognosis 
A) feedback 
B) evaluation 
C) diagnosis 
D) action 
E) prognosis

Question 18

Employees are more accepting of changes when they are committed to the organization as a whole.

Accepted Answer

A) True 
 B)False

Question 19

Using covert influence to overcome resistance to change is called ________.

Accepted Answer

A) negotiation 
B) conciliation 
C) education 
D) coercion 
E) manipulation 
A) negotiation 
B) conciliation 
C) education 
D) coercion 
E) manipulation

Question 20

Experience on the job tends to be positively related to work stress.

Accepted Answer

A) True 
 B)False

Which of the following stressors is likely to produce less strain than the other stressors?

Rudolf is dealing with impending layoffs at work. Yesterday, at a pharmacy, he measured his blood pressure and it was high. He also notices that when he thinks about the future, his heart rate accelerates. Rudolf is demonstrating ________ symptoms of stress.

The deemphasizing of hierarchical authority and control in organizational development is referred to as ________.

Which of the following is a step in the appreciative inquiry process?

________ is one way to achieve unfreezing of an organization's status quo.

List the eight steps in Kotter's eight-step plan for implementing change.

Which of the following, if true, would strengthen the argument to use coercive techniques in this situation?

Where the allostatic load is too great and too prolonged, we may experience psychological or physiological stress symptoms.

Organizational development (OD)is a collection of change methods that try to improve organizational effectiveness and employee well-being.

Which of the following types of changes involves a new idea being applied to initiating or improving a product, process, or service?

Which of the following statements is not true regarding organizational approaches to managing stress?

Underscoring the importance of social context, other work shows that even individuals who are generally resistant to change will be more willing to accept new and different ideas when they feel supported by their coworkers and believe the environment is safe for taking risks.

________ is a collection of change methods that seek to improve organizational effectiveness and employee well-being.

Double-loop learning is an error correction process that relies on past routines and present policies.

The step in the action research process where information is gathered about problems, concerns, and needed changes is known as the ________ stage.

Employees are more accepting of changes when they are committed to the organization as a whole.

Using covert influence to overcome resistance to change is called ________.

Experience on the job tends to be positively related to work stress.

What Is Organizational Behavior?

Diversity in Organizations

Attitudes and Job Satisfaction

Emotions and Moods

Personality and Values

Perception and Individual Decision Making

Motivation Concepts

Motivation: From Concepts to Applications

Foundations of Group Behavior

Understanding Work Teams

Communication

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organization Structure

Organizational Culture

Human Resource Policies and Practices

Filters

Exam 18: Organizational Change and Stress Management

Which of the following stressors is likely to produce less strain than the other stressors?

Rudolf is dealing with impending layoffs at work. Yesterday, at a pharmacy, he measured his blood pressure and it was high. He also notices that when he thinks about the future, his heart rate accelerates. Rudolf is demonstrating ________ symptoms of stress.

The deemphasizing of hierarchical authority and control in organizational development is referred to as ________.

Which of the following is a step in the appreciative inquiry process?

________ is one way to achieve unfreezing of an organization's status quo.

List the eight steps in Kotter's eight-step plan for implementing change.

Which of the following, if true, would strengthen the argument to use coercive techniques in this situation?

Where the allostatic load is too great and too prolonged, we may experience psychological or physiological stress symptoms.

Organizational development (OD)is a collection of change methods that try to improve organizational effectiveness and employee well-being.

Which of the following types of changes involves a new idea being applied to initiating or improving a product, process, or service?

Which of the following statements is not true regarding organizational approaches to managing stress?

Underscoring the importance of social context, other work shows that even individuals who are generally resistant to change will be more willing to accept new and different ideas when they feel supported by their coworkers and believe the environment is safe for taking risks.

________ is a collection of change methods that seek to improve organizational effectiveness and employee well-being.

Double-loop learning is an error correction process that relies on past routines and present policies.

The step in the action research process where information is gathered about problems, concerns, and needed changes is known as the ________ stage.

Employees are more accepting of changes when they are committed to the organization as a whole.

Using covert influence to overcome resistance to change is called ________.

Experience on the job tends to be positively related to work stress.

What Is Organizational Behavior?

Diversity in Organizations

Attitudes and Job Satisfaction

Emotions and Moods

Personality and Values

Perception and Individual Decision Making

Motivation Concepts

Motivation: From Concepts to Applications

Foundations of Group Behavior

Understanding Work Teams

Communication

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organization Structure

Organizational Culture

Human Resource Policies and Practices

Filters