Question 1

The exit-voice-loyalty-neglect framework aids in understanding the consequences of ________.

Accepted Answer

A) increasing growth opportunities 
B) emotional contagion 
C) dissatisfaction 
D) regular feedback 
E) high employee engagement 
A) increasing growth opportunities 
B) emotional contagion 
C) dissatisfaction 
D) regular feedback 
E) high employee engagement C

Question 2

"Voice" is an active and constructive response to dissatisfaction.

Accepted Answer

A) True 
 B)False  True

Question 3

Compare and contrast job satisfaction, job involvement, and organizational commitment.

Accepted Answer

Job satisfaction refers to an individual's general attitude toward his/her job.A person with a high level of job satisfaction holds positive attitudes toward the job, while a person who is dissatisfied with his/her job holds negative attitudes about the job.Job involvement, on the other hand, measures the degree to which a person identifies psychologically with his/her job and considers his/her perceived performance level important to self-worth.Employees with a high level of job involvement strongly identify with and really care about the kind of work they do.Organizational commitment is defined as a state in which an employee identifies with a particular organization and its goals and wishes to maintain membership in the organization.Thus, high organizational commitment means identifying with one's employing organization.

Question 4

Asking employees how they feel about key elements in a job and then adding the results to create an overall job satisfaction score is the single global rating approach to job satisfaction.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following statements is an example of the behavioral component of an attitude?

Accepted Answer

A) I have decided to apply for the position of a campaigner in the climate department. 
B) I am thrilled to know that the human resource department is looking for a climate campaigner. 
C) The position of a climate campaigner is challenging and interesting. 
D) The position of a climate campaigner will allow me to explore my skills as a campaigner. 
E) I think the position of a climate campaigner involves extensive travel. 
A) I have decided to apply for the position of a campaigner in the climate department. 
B) I am thrilled to know that the human resource department is looking for a climate campaigner. 
C) The position of a climate campaigner is challenging and interesting. 
D) The position of a climate campaigner will allow me to explore my skills as a campaigner. 
E) I think the position of a climate campaigner involves extensive travel.

Question 6

Job involvement measures the degree to which people identify psychologically with the organization's mission and vision.

Accepted Answer

A) True 
 B)False

Question 7

A satisfied workforce does not guarantee successful organizational performance. In order to improve organizational effectiveness, managers ________.

Accepted Answer

A) must use 360-degrees appraisal procedures 
B) must provide classroom training 
C) must make jobs easier and targets achievable 
D) must offer periodic salary increments 
E) must try to improve employee attitudes 
A) must use 360-degrees appraisal procedures 
B) must provide classroom training 
C) must make jobs easier and targets achievable 
D) must offer periodic salary increments 
E) must try to improve employee attitudes

Question 8

Why should managers be interested in their employees' attitudes?

Accepted Answer

A) They result from behavior. 
B) They lead to self-concordance. 
C) They give warnings of potential problems. 
D) They result in emotional contagion. 
E) They result in cognitive dissonance. 
A) They result from behavior. 
B) They lead to self-concordance. 
C) They give warnings of potential problems. 
D) They result in emotional contagion. 
E) They result in cognitive dissonance.

Question 9

Which of the following statements is most likely to be true about the major job attitudes?

Accepted Answer

A) They are highly distinct from one another. 
B) They are generally resistant to change. 
C) They tend to overlap one another. 
D) They are not correlated to one another. 
E) They increase cognitive dissonance. 
A) They are highly distinct from one another. 
B) They are generally resistant to change. 
C) They tend to overlap one another. 
D) They are not correlated to one another. 
E) They increase cognitive dissonance.

Question 10

Which of the following statements represents a person's job attitude?

Accepted Answer

A) I enjoy my work because it offers me challenges and helps me hone my networking skills. 
B) I believe my work has a direct impact on the processes of the organization. 
C) I believe my work performance indicates my caliber and potential. 
D) I agree with the organization about its commitment to the environment. 
E) I believe in the organization's objectives about supporting the underprivileged. 
A) I enjoy my work because it offers me challenges and helps me hone my networking skills. 
B) I believe my work has a direct impact on the processes of the organization. 
C) I believe my work performance indicates my caliber and potential. 
D) I agree with the organization about its commitment to the environment. 
E) I believe in the organization's objectives about supporting the underprivileged.

Question 11

The performance variables productivity, absenteeism, and turnover are generally considered a part of the ________ behaviors in the exit-voice-loyalty-neglect framework.

Accepted Answer

A) voice and neglect 
B) neglect and loyalty 
C) voice and exit 
D) loyalty and voice 
E) exit and neglect 
A) voice and neglect 
B) neglect and loyalty 
C) voice and exit 
D) loyalty and voice 
E) exit and neglect

Question 12

The theory of cognitive dissonance was proposed by ________.

Accepted Answer

A) Abraham Maslow 
B) Leon Festinger 
C) Geert Hofstede 
D) Daryl Bem 
E) Ivan Petrovich Pavlov 
A) Abraham Maslow 
B) Leon Festinger 
C) Geert Hofstede 
D) Daryl Bem 
E) Ivan Petrovich Pavlov

Question 13

The business head at Solaris Services was alarmed by the finding of a recent survey conducted in-house which revealed that most employees were dissatisfied with their work. He holds a meeting with various department heads to identify ways to stem the brewing discontent. One manager suggests providing employees with greater training opportunities. What assumption is the manager making?

Accepted Answer

A) Employees feel that their efforts are not being adequately recognized by the management. 
B) Employees are highly skilled and value economic rewards over and above opportunities for growth. 
C) Employees are stifled by the degree of centralized control and bureaucracy within the organization. 
D) Employees feel that their employer does not value them enough to make investments in them. 
E) Employees feel excluded from organizational issues that have an influence on them. 
A) Employees feel that their efforts are not being adequately recognized by the management. 
B) Employees are highly skilled and value economic rewards over and above opportunities for growth. 
C) Employees are stifled by the degree of centralized control and bureaucracy within the organization. 
D) Employees feel that their employer does not value them enough to make investments in them. 
E) Employees feel excluded from organizational issues that have an influence on them.

Question 14

Antonio Guillermo's wife was recently diagnosed with breast cancer. Guillermo had to take a considerable amount of time off work to care for their children, and he was late in completing his portion of a large project. Guillermo never feared that his job was in jeopardy because of his absences or his delay in completion of work. Name the major job attitude associated with this example.

Accepted Answer

A) psychological empowerment 
B) perceived organizational support 
C) organizational commitment 
D) employee engagement 
E) job involvement 
A) psychological empowerment 
B) perceived organizational support 
C) organizational commitment 
D) employee engagement 
E) job involvement

Question 15

Dennis Galvan works as a campaigner at Green Earth, an environmental organization. Every month, his organization arranges a team outing where they indulge in football and other team-building activities. The human resource department ensures that there are regular interactions between employees through team dinners and cultural events. According to the information given in this case, which of the following is most likely to be the reason for Galvan's high level of satisfaction toward his job?

Accepted Answer

A) salary packaging 
B) promotion and growth 
C) constructive dismissal 
D) social context 
E) profile of work 
A) salary packaging 
B) promotion and growth 
C) constructive dismissal 
D) social context 
E) profile of work

Question 16

Discrepancies between attitudes and behavior tend to occur when social pressures to behave in certain ways hold exceptional power, as in most organizations.

Accepted Answer

A) True 
 B)False

Question 17

Kimberley Mayfield recently evaluated her subordinate's progress report. She now plans to inform her about the objectives she did not achieve and how she can perform better. By doing this, Mayfield will be demonstrating the ________ component of an attitude.

Accepted Answer

A) cognitive 
B) affective 
C) reflective 
D) behavioral 
E) reactive 
A) cognitive 
B) affective 
C) reflective 
D) behavioral 
E) reactive

Question 18

Anna Jonas owns a manufacturing firm in Indonesia and strongly believes that it is important that workers' rights be respected. However, because of the recent economic meltdown, she makes the management pay workers a wage which is below ethical standards. In addition, the working conditions are below standards because of low investment in safety equipment. She knows her actions are unethical but continues to do so to avoid major losses. Jonas is most likely to be experiencing ________.

Accepted Answer

A) cognitive dissonance 
B) emotional contagion 
C) ethical evasion 
D) self-concordance 
E) positivity offset 
A) cognitive dissonance 
B) emotional contagion 
C) ethical evasion 
D) self-concordance 
E) positivity offset

Question 19

Describe a workplace example of how people seek consistency among their attitudes and their behavior by reducing cognitive dissonance. Then, sort your example into the three main components of attitudes.

Accepted Answer

Student examples may vary.The following

Question 20

To effectively control the undesirable consequences of job dissatisfaction, employers should try to control the different responses to dissatisfaction.

Accepted Answer

A) True 
 B)False

The exit-voice-loyalty-neglect framework aids in understanding the consequences of ________.

"Voice" is an active and constructive response to dissatisfaction.

Compare and contrast job satisfaction, job involvement, and organizational commitment.

Asking employees how they feel about key elements in a job and then adding the results to create an overall job satisfaction score is the single global rating approach to job satisfaction.

Which of the following statements is an example of the behavioral component of an attitude?

Job involvement measures the degree to which people identify psychologically with the organization's mission and vision.

A satisfied workforce does not guarantee successful organizational performance. In order to improve organizational effectiveness, managers ________.

Why should managers be interested in their employees' attitudes?

Which of the following statements is most likely to be true about the major job attitudes?

Which of the following statements represents a person's job attitude?

The performance variables productivity, absenteeism, and turnover are generally considered a part of the ________ behaviors in the exit-voice-loyalty-neglect framework.

The theory of cognitive dissonance was proposed by ________.

Discrepancies between attitudes and behavior tend to occur when social pressures to behave in certain ways hold exceptional power, as in most organizations.

Kimberley Mayfield recently evaluated her subordinate's progress report. She now plans to inform her about the objectives she did not achieve and how she can perform better. By doing this, Mayfield will be demonstrating the ________ component of an attitude.

Describe a workplace example of how people seek consistency among their attitudes and their behavior by reducing cognitive dissonance. Then, sort your example into the three main components of attitudes.

To effectively control the undesirable consequences of job dissatisfaction, employers should try to control the different responses to dissatisfaction.

What Is Organizational Behavior?

Diversity in Organizations

Emotions and Moods

Personality and Values

Perception and Individual Decision Making

Motivation Concepts

Motivation: From Concepts to Applications

Foundations of Group Behavior

Understanding Work Teams

Communication

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organization Structure

Organizational Culture

Human Resource Policies and Practices

Organizational Change and Stress Management

Filters

Exam 3: Attitudes and Job Satisfaction

The exit-voice-loyalty-neglect framework aids in understanding the consequences of ________.

"Voice" is an active and constructive response to dissatisfaction.

Compare and contrast job satisfaction, job involvement, and organizational commitment.

Asking employees how they feel about key elements in a job and then adding the results to create an overall job satisfaction score is the single global rating approach to job satisfaction.

Which of the following statements is an example of the behavioral component of an attitude?

Job involvement measures the degree to which people identify psychologically with the organization's mission and vision.

A satisfied workforce does not guarantee successful organizational performance. In order to improve organizational effectiveness, managers ________.

Why should managers be interested in their employees' attitudes?

Which of the following statements is most likely to be true about the major job attitudes?

Which of the following statements represents a person's job attitude?

The performance variables productivity, absenteeism, and turnover are generally considered a part of the ________ behaviors in the exit-voice-loyalty-neglect framework.

The theory of cognitive dissonance was proposed by ________.

Discrepancies between attitudes and behavior tend to occur when social pressures to behave in certain ways hold exceptional power, as in most organizations.

Kimberley Mayfield recently evaluated her subordinate's progress report. She now plans to inform her about the objectives she did not achieve and how she can perform better. By doing this, Mayfield will be demonstrating the ________ component of an attitude.

Describe a workplace example of how people seek consistency among their attitudes and their behavior by reducing cognitive dissonance. Then, sort your example into the three main components of attitudes.

To effectively control the undesirable consequences of job dissatisfaction, employers should try to control the different responses to dissatisfaction.

What Is Organizational Behavior?

Diversity in Organizations

Emotions and Moods

Personality and Values

Perception and Individual Decision Making

Motivation Concepts

Motivation: From Concepts to Applications

Foundations of Group Behavior

Understanding Work Teams

Communication

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organization Structure

Organizational Culture

Human Resource Policies and Practices

Organizational Change and Stress Management

Filters