Exam 3: Conducing a Needs Assessment and Task Analysis

Oscar is creating a training session for employees to build a better sales presentation but does not know the trainee's familiarity with different computer programs such as PowerPoint, ActivInpspire, and Prezi. He has decided to send out a survey asking their skill level for each program novice, proficient, or advanced). Which type of questions should Oscar include in his survey?

A survey question that asks to what degree a respondent agrees, is undecided, or disagrees with a statement is utilizing

Which of the following is true about surveys?

Determining how much information to present in a training session is dependant upon the needs of the trainees.

Select the answer that best describes some of the disadvantages of using interviews:

Explain how to emphasize the three domains of learning when training employees about conflict management.

Which of the following strategies should not be used to conduct an impromptu needs assessment?

An effective method of assessing needs is to observe trainees at work.

A needs assessment is a step by step outline that describes the skills you are teaching.

Mauri has been asked to conduct training for a group on telephone etiquette. What steps should she use to begin her task analysis?

When determining trainees needs using observation, a trainer may:

Explain the process of conducting a task analysis.