Exam 10: Managing Conflict in the Training Classroom

Tamara is a trainee who has years of experience in the area of discussion. She continues to interrupt the training to speak of her own experience. As a result, the trainer reduces her communication with Tamara and redirects her comments to other trainees in the group and moves way from Tamara's area. Your text suggests this strategy will

Nonverbal immediacy behaviors are effective in managing conflict and tension.

Sharon is trying to solve a problem with a difficult trainee who continues to disrupt the training by interrupting others. According to your text, which response would be the most appropriate method for handling this conflict?

When adapting communication to address conflicts, language

After identifying the problem trainees' behavior,

Terry is not contributing much to the discussion in his training session. What recommendations are offered by your text?

According to Frank, a trainee, most of what is covered in the training session will NOT work to solve their problem with poor customer service. He has a "been there, done that" attitude and is passing along his negative feelings to the group. How does your text recommend that you deal with Frank?

List and discuss the three conflict management styles covered in your text.

Choose the behaviors from the list below that have been shown to enhance perceptions of closeness:

Select the pro-social behavior alteration technique from the list below:

Communication apprehensive students want to sit immediately in front of the trainer.

_______conflict occurs between two people and is the result of a person blocking the achievement of the goals of at least one other person.

What are the behavioral alteration techniques?

Conflict management skills include________

Using anti-social behavior alteration techniques will reduce conflict in the classroom.