Exam 3: Using Verbal and Nonverbal Messages

Scarlett works for a furniture manufacturing company. One of the company's clients asked Scarlett to meet their representatives at 2:00 pm, but she arrived at 2:45 pm. After this, the client felt Scarlett was not qualified for the job and canceled the contract. Which nonverbal message did Scarlett overlook?

What helps people draw a picture or complement a verbal message?

Furniture Mart participates in an exhibition. Once the sales team starts smiling and welcoming passersby, they notice the number of people who visit their booth starts to increase. Which nonverbal message did the sales team utilize?

______________ statements are usually used by rigid people.

The general manager of a pharmaceutical company had informed the sales team in advance that the sales meeting was scheduled for 4:00 pm. Only 20% of the team had assembled at the scheduled time, and instead of waiting for the rest of the members, the manager started the meeting. This situation illustrates that the manager had a