Exam 7: Training and Developing Employees

What is an alternative term for employee orientation?

In a brief essay,discuss the theory behind Kurt Lewin's model of change.According to Lewin,what is the process that should be followed to implement organizational change?

Attitude surveys,employee diaries,tests,and performance appraisals are tools for conducting a performance analysis.

Which of the following is a section of an employer's website that offers employees online access to training courses?

________ is a method in which trainees learn on actual or simulated equipment but are trained away from the job.

Which of the following allows people in one location to communicate live with people in another location?

According to Kurt Lewin,which of the following should occur in the moving stage of organizational change?

Managers at Southwest Communications have decided that their employees would benefit from training.In the past,the firm has used classroom instructors to train workers.However,the firm has a tight budget and is considering the idea of using Web-based instruction to train employees.What research findings support the decision by Southwest Communications to use Web-based instruction?

Gathering data about the organization and its operations and attitudes,with an eye toward solving a particular problem,is known as ________.

Which of the following is a managerial on-the-job training method that involves educating,instructing,and training subordinates?

Which of the following is most likely NOT measured when evaluating a training program?

What guidelines should a firm consider when designing a management development program? How can firms measure the effectiveness of such programs?

Which of the following occupations most likely does NOT use apprenticeship training to prepare new employees?

What is the final step in the ADDIE training process model?

Bob demonstrates to trainees how to handle angry customers who call the firm's help line.Each trainee is then assigned a role to play in a simulated telephone conversation to help the trainees practice the proper communication skills.Which training technique is Bob most likely using?

The case study method is an on-the-job management development technique that presents a manager with a written description of an organizational problem that needs to be diagnosed and solved.

All of the following are characteristics of in-house development centers EXCEPT ________.

During the refreezing stage of Lewin's change process,managers are likely to use new appraisal systems and incentives as a way to reinforce desired behaviors.

Which of the following should most likely be emphasized in an employee handbook?

What are the desired results of a successful employee orientation program?