Exam 7: Training and Developing Employees

Apprenticeship training is a step-by-step,self-learning method which uses a textbook,computer,or the Internet.

Since the ability to work with a team is a natural skill,few firms provide teamwork training programs to employees.

Vestibule training combines the benefits of on- and off-the-job training with reduced costs and increased safety.

________ means having a person learn a job by actually doing it.

What steps can be taken during training programs to motivate trainees to learn? How can learning be reinforced during a training program?

Employee orientation programs range from brief,informal introductions to lengthy,formal courses.

________ provides new employees with the basic background information required to perform their jobs satisfactorily.

Which of the following is NOT one of the procedures associated with behavioral modeling?

A structured process by which people become skilled workers through a combination of classroom instruction and on-the-job training is called ________.

Which form of on-the-job training usually involves having a learner study under the tutelage of a master craftsperson?

Eric is in a group with five other management trainees at Coca-Cola.Eric's group is competing against other management trainees at the firm in a simulated marketplace.Each group must decide how much to spend on advertising and how many products to manufacture over the next 3 years.In which of the following activities is Eric most likely participating?

According to research,less than 35% of trainees are transferring what they learn to their jobs.As a manager,how would you improve this statistic?

Anna,an HR manager,wants to determine the training needs of a new employee in the shipping department.Which of the following would most likely help Anna?

Lucas,an HR manager,has been assigned the task of creating a training and development program for his firm's employees.According to the ADDIE training process model,what is the first step that Lucas should take?

Which of the following is LEAST likely to be a goal of diversity training?

Orientation refers to the methods used to give new or present employees the skills they need to perform their jobs.

________ is a special approach to organizational change in which the employees formulate the change that's required and implement it.

What is on-the-job training? What types of on-the-job training methods are most frequently used by employers? Why?

Which of the following enables management trainees to work full-time analyzing and solving problems in other departments?

Mark Caffrey,vice president of sales at Samson Pharmaceuticals,manages a sales team of 10 employees.Members of Mark's sales force vary in experience level.Four members of the sales team have worked at Samson for less than 1 year.The other six salespeople have been with Samson anywhere from 3 to 7 years.Mark recently received the annual sales report and noticed that sales have been dropping steadily over the last year.Mark is considering the idea of providing training to his sales team as a way to boost sales. Which of the following undermines the argument that the drop in Samson's sales can be solved through training?