Exam 5: Business Communication: Creating Delivering Messages That Matter

When developing a PowerPoint presentation, a presenter should make extensive use of animation and sound effects.

One of the most effective ways to improve business communication is to make extensive use of slang to enliven and enrich the message.

Body language and tone of voice have little impact on the audience's understanding of the information being communicated.

Language barriers to communication include:

According to the International Listening Association, 85 percent of what people learn is derived from listening.

A sentence construction in which the subject does not do the action expressed by the verb is known as the _____.

The number of key ideas covered in a presentation should be:

The goal of nonverbal communication should be to reinforce the meaning of your message.

The first sentence of a block paragraph is indented, and the lines within each paragraph are doubled spaced.

Juanita is planning to speak to some new employees in her department. She wants to convey a sense of accountability and establish a tone of trust. Given these goals, Juanita should make extensive use of the active voice in her speech.

_____ hamper effective communication and are defined in terms of physical, language, body language, cultural, perceptual, and organizational barriers.

A key to dynamic delivery is to:

In American culture, older people are more likely to experience age bias than younger people.

If you encounter a hostile questioner while giving a presentation, you should avoid:

One of the most common mistakes made when delivering a presentation is:

The Orion Corporation has just received a new order of cleaning equipment. Jackson needs to communicate this information as well as inventory instructions to the twenty­five employees working in maintenance. In this case, Jackson should use a(n) _____

Good business writing flows naturally like spoken language. To strike the right tone for any message it is important that you:

Millie is giving a presentation at a corporate responsibility seminar and wants to grab her audience's attention. One effective way for her to open the presentation is to:

When writing excellent emails, it is always advisable to:

Active listening is not an important skill needed by salespeople since their job is to convince others to buy, not to listen to their problems.