Exam 5: Business Communication: Creating Delivering Messages That Matter

In order to improve audience retention, an effective oral presentation will combine visual and oral elements into one compelling presentation.

Joshua is addressing a group of parents about the importance of allowing children to perform tasks independently. He senses that his audience disagree with him and have unfavorable opinions about his lecture. Joshua is most likely to be facing _____ to communication.

At the beginning of her presentation, Delaney told the audience she would answer questions at the end of her presentation. Jim arrived late and began asking questions during Delaney's presentation. The ideal way for Delaney to handle this is by:

A(n) _____ is the communication channel with the highest level of channel richness and is used to deliver complex and individualized messages.

Effective communication is more about style (how the message is delivered) than it is about substance (the relevance of the message).

When giving a presentation, it's not a good idea to take sips of water because you might choke.

A manager is an effective speaker when he or she can articulate a message using dialect and jargon, because these nuances usually enrich the message.

Nonverbal communication is likely to have the most impact when a(n) _____ is used as a medium of communication.

Chen has decided to supplement his job application to the Wendell Corporation with a letter to the Senior Manager of Human Resources. However, he knows neither the name nor the gender of the Senior Manager. Which of the following is the best way to address the recipient without displaying gender bias?

The Cosmos Corporation uses English as its communication medium. However, diversity in the organization has led to _____ that hinder communication.

Which of the following is NOT a recommended tip to pick the right words for effective communication?

Businesspeople have a tendency to simply delete emails that don't seem important without even reading them because they receive a large amount of emails on any given day.

Barriers to communication can't be eliminated, so the best approach is to ignore them and repeat your message several times in order to break through these barriers.

Lamar Holten plans to start his presentation for a nonprofit charity program with a startling statistic. This is usually a poor approach as it may distract the audience.

Sanhop Inc. announced that its new airline body would be delayed due to problems at various critical points in the project. The project director wants to distribute a detailed memo to all members of the project team outlining how to correct each of these problems. One way the director could convey the memo's key points more effectively would be to:

Robin attended a business conference where the keynote speaker gave a very entertaining presentation. She found several of the speaker's jokes funny and some of his points interesting but felt unsure of the speaker's main point and how it related to her. As far as Robin was concerned, the speaker was not an effective communicator.

Matthew is in the middle of his presentation when a person in the back of the room begins to question him in a hostile manner. Matthew should stay calm and take a moment to gather his thoughts before responding.

Professor Harold Reeder was very busy when he received an email from a student who wanted to know when an assignment was due. He responded, "On Friday." The professor's response followed a good communication rule: messages should always be short and concise.

When American businesses expand internationally, cultural barriers pose challenges in new markets.

Cheryl needs to present a new software package that helps with payroll calculations to the senior management of the Bernard Company. The conference room is unavailable, and therefore the presentation will take place in the cafeteria, which is ill­equipped for presentations. Which of the following communication barriers is Cheryl likely to face with her presentation?