Exam 5: Business Communication: Creating Delivering Messages That Matter

List three communication channels, the level of richness for each, and explain when it is appropriate to use each one.

A _____ is a preconception about members of a particular group.

During a presentation, it is usually a good idea to summarize the key points:

When active voice is used in a sentence, the:

Which of the following actions helps to listen better?

In business communication, it is acceptable to use split infinitives in sentences such as "Try to effectively film the next scene."

Carl and Steve were listening to their manager, Liam, when he was presenting his long­term plans for their team. At the end of the meeting, Liam felt that Carl was a better listener than Steve. Which of the following is Steve most likely to have exhibited?

Define and explain effective communication. Why is it important in the business environment?

​Which of the following is an example of the use of active voice?

Terra Freeman likes to use slides when delivering a presentation as she is able to read directly from the slides. This is an effective approach since she is able to deliver all of the information on the slides directly to her audience.

Specific examples and vivid comparisons make it difficult to illustrate the main points of a subject in a verbal presentation.

Greg Watson, a manager, believes he needs to reorganize the product development teams to prevent stagnation of ideas. He wrote a memo to explain this to the teams. However, Greg is concerned that several developers who like their current assignments will resent his plan. He should describe his proposed changes very early in the message in order to quickly deal with the issues that may cause concern.

Words or statements suggesting negative attitudes toward an ethnic group are acceptable if no members of that ethnic group are likely to receive the message.

When making a PowerPoint presentation, "less is more" is a good advice when it comes to:

Business writers should consider how the audience will respond to their message­think about how they will feel about the information.

Megan became nervous as soon as she started with her presentation. Until her nervousness subsides, the best thing for Megan to do is look at a spot on the back wall while she speaks.

A study cited in The Wall Street Journal has suggested that while nonverbal communication is important, it is verbal communication that conveys the most meaning to the listener.

Which of the following is a tip for dynamic delivery?

Carrie saw an advertisement on an employment website for a security guard position. The advertisement specified that "The applicant must be at least six feet in height, and he must weigh at least one hundred and eighty pounds." The security guard job advertisement displays _____.

Fatima was asked by her supervisor to train a group of new employees. Fatima accepts the offer but her face shows dismay and her body language indicates that she would have preferred not to be given this assignment. In this case, Fatima had disregarded _____