Exam 5: Business Communication: Creating Delivering Messages That Matter

Swim Club advocate Laura has been asked to testify at the local school board meeting next week in support of continuing her club's partnership with the district to provide extracurricular recreational activities for students. The board has indicated that she can have up to 10 minutes to make her case. While preparing her speech, she should remember that it is a good idea to:

_____ can indicate that the listener is interested.

What is nonverbal communication? List and define the four types of nonverbal communication.

Due to an economic slowdown, Jamara, the CEO of Renington Limited is forced to make staff cuts. In order to deliver this information to the entire organization, which of the following communication channels should Jamara use?

Larry Brighton needs a quick response from his colleague Ralph about the prospect of changing vendors on the Harris project. He leaves Ralph a lengthy voice mail on the subject even if Ralph picks up voice mail messages only once each day. If Larry is asked by his boss today about the vendor problem, he is covered because he sent Ralph a message about it.

_____ uses state­of­the­art equipment to provide people in a variety of locations the opportunity to participate interactively in a presentation, while providing a high degree of channel richness.

The Arcadian Corporation has scheduled a meeting in New York for the head of operations of the eight countries in which it is conducting business. The executives travel from their respective countries to discuss Arcadian's global strategy. During their interactions, these executives are most likely to face _____.

Bias is a preconception about members of a particular group.

In face­to­face communication, the verbal content of a message conveys much more meaning to the listener than the tone of voice and facial expression.

Shannon is delivering a presentation in front of the senior management tomorrow. She decides to practice in front of a mirror prior to the meeting. This should be an effective strategy for strengthening her communication skills.

leikmeplylo tyoe esps ernodu tminueclyh dmoo. re of his time listening than his company's hourly

The workers at the Porteus Corporation have divided into several close­knit groups that stick together for lunch and coffee breaks. These groups are based on the business units in which these employees work. The employees in one group very seldom interact with workers in another. In this case, the Porteus Corporation is likely to face _____ barriers to effective communication.

Define active listening. What role does active listening play in an organization?

Due to declining sales, Amanda Wallace will be forced to lay off three salespeople. The most effective method for delivering the bad news to the three salespeople is via voice mail.

Addressing the recipient of a message as "Dear Sir" is a common and perfectly acceptable practice, even if you do not know the gender of the recipient.

In business communications, noise can come from cultural factors, such as how you greet colleagues, as well as physical factors, such as someone in the audience talking loudly during a presentation.

The higher you go in an organization, the more important listening becomes.

Which of the following is NOT a factor to be considered when analyzing your audience?

Keiko is from Japan and has travelled to the United States for a business meeting. The one way for Keiko to convey trust and respectful attention to her business colleagues would be to sustain eye contact.

If the audience is likely to respond negatively to a written message, a good strategy is to begin the message with a brief discussion of the rationale for the message before presenting the bottom line.