Exam 17: Om: Putting It All Together Endnotes

Enterprise resource planning is a software­based approach to integrating an organization's systems in order to improve communication and coordination among all departments and operating units.

Ryan, an engineer at an automobile plant, has designed a new type of suspension component. He has the designs ready on his computer but wants to create one specimen of his design. Which of the following types of software is most likely to help him create a specimen?

The _____ is a project management tool that illustrates relationships among all activities involved in completing a project, thus enabling operations managers to identify activities that are most likely to delay the project's completion.

Green practices includes architectural elements built into a newly­designed building.

Enterprise resource planning is a common information system that makes it easier for organizations throughout a value chain to communicate and coordinate their activities.

Explain the role of quality in operations management. What role did W. Edwards Deming play in the quality movement? Briefly describe the Deming Chain Reaction.

Which of the following statements is true of offshoring?

Explain how technology has influenced operations management.

Billie Raney is in charge of a major construction project for her company. She was just informed that the plumbing installation has hit a snag and could be delayed. Billie is very concerned about this because she knows that any delay in plumbing is likely to hold up the completion of the entire project. This suggests that the plumbing installation is:

ISO 14000 is the newest set of ISO standards that focus on:

_____ software takes the electronic design for a product and creates the programmed instructions that robots must follow to produce that product as efficiently as possible.

Define ISO 14000. Discuss the ways in which a firm can obtain ISO 14001 certification.

Paolo Brothers Inc. was given the contract to build a school for a local district. Jim Paolo, the project manager of the company, put together a list of activities necessary to complete the project, the time it will take to complete each activity, and each activity's immediate predecessors. This information could be used to construct a(n) _____.

In operations management, _____ means completing tasks or producing products that create value.

Discuss the role of operations management in business.

In today's competitive markets, operations managers:

The critical path method is a project management tool that illustrates the relationships among the activities involved in completing a project and enables managers to identify those activities that are most likely to create delays in the completion of the overall project.

Background music, lighting, and the use of scents are all factors of _____ in servicescape design.

When selling intangible products, quality is based mainly on customer perceptions.

Value Tot Inc. had earlier hired two other organizations to handle its accounts. However, recently it decided to manage all its activities within the organization and took over the accounting processes. This scenario best exemplifies: