Exam 5: Business Communication: Creating Delivering Messages That Matter

Which of the following communication channels has the lowest degree of channel richness?

Texting is the best way to communicate with everyone because it is quick, easy, and uses few words.

The three elements of block paragraphs are:

Memos are a good communication channel when the intent is to convey an uncontroversial but detailed message to a large number of people.

Which of the following tips should be followed in business writing?

Which of the following statements is true of business emails?

A communication channel that allows recipients to receive not only the words in the message but also to hear the tone of voice and see the body language of the sender is said to be a(n):

Danica is the creative director for a children's television program. Although she works in media communications, she is not comfortable with her own presentation skills. One way Danica could improve her skills would be to videotape her presentations and have a friend go through the videos with her.

Anne McNair is planning to take a course in business communications. Her studies are likely to involve two­way exercises that encompass the ability to be a good listener as well as the ability to be a good speaker and writer.

Which of the following scenarios provides an example of nonverbal communication that might have a negative impact?

As President of Idyllic Air Cargo, Inc., Mack needs to communicate complex messages to a variety of people located in multiple offices around the country on a regular basis. The most effective communication channel is:

You have been assigned to give an oral presentation for your business class. This is the first time you have ever spoken before a group and you are extremely nervous. What are some ways you could reduce your speech anxiety?

The key to finding the best communication channel is to evaluate the needs and expectations of your audience.

When deciding how to structure must­read messages, effective writers consider _____ first.

Jason was having trouble concentrating on his economics professor's lecture because the classroom was too hot and the chair was uncomfortable. In this case, the heat and uncomfortable chair are both _____ to communication.

Chris has scheduled a meeting with Nancy, a friend, that he will have to postpone. To convey his message, Chris should _____.

Videoconferencing is a good channel for communicating complex information to many people in geographically distant locations.

Noise is any interference that causes the message you send to be different from the message your audience understands.

Successful business communication requires only two skills: the ability to write convincingly and the ability to speak clearly.

One way to improve listening skills is by: