Exam 5: Business Communication: Creating Delivering Messages That Matter

Voice mail has a high level of channel richness since the listener has the ability to hear your voice but not see your body language.

Farah looks young for a 30­year old. Farah has found that her ideas are not taken seriously during meetings because her colleagues think that she is young and inexperienced. This suggests that Farah faces _____ barriers to communication.​

Proper business communication should always follow well­known grammatical rules, such as never starting a sentence with the words and or but and never ending a sentence with a preposition.

Today, Sol needs to tell Vinny something critical and complex about their jewelry business that could mean the difference between being in business and going out of business. Which channel of communication should Sol use?

Studies suggest that after three days, individuals retain approximately 65 percent of the information received from a combined visual and oral presentation.

Al Ownsby, project manager at the Innovative Technologies Defense Company, is a man of few words. His idea of communication is to give the recipients the basic idea, but spare them the details. Ownsby's approach is sound because a basic rule of business communication is that being concise is better than being complete.

​Sheila is the director of procurement at the Baines Corporation. She plans to send a memo to the employees in her department outlining some changes in the company's personnel policies. She believes that most employees will view the changes favorably. Therefore, Sheila decides to _____.

At the beginning of his talk on global warming, Don Olson suggested that the audience ask questions during the presentation. Experts suggest that it is appropriate protocol to inform the audience of your preference for taking questions during or after the presentation.

Gary is next in line to give his presentation and begins to feel nervous. Taking slow, deep breaths would be helpful in easing his anxiety.

Which of the following is an appropriate tone for a business message?

Ashley Mears must inform employees in her department about the new absenteeism policy. Given the controversial nature of the message, she should inform them of the policy change via email.

​Which of the following is an example of the use of passive voice?

_____ mean(s) presenting a message in a vibrant way that is compelling to the audience.

Reflecting a long­standing tradition, top managers at Tallyson Corporation prefer to communicate by sending memos and email messages instead of meeting directly. This practice is likely to create an organizational communication barrier within the company.

You should always select a communication channel that you are comfortable using. If it works for you, it's good for the audience.

Business communication differs from other types of formal communication, such as a wedding invitation, for example, because the use of slang is widely accepted in business communication.

The first step in choosing the correct wording for a message is to consider the expectations of the audience to whom the message will be directed.

Neville Poole, the CEO of the Solerno Corporation, convenes a press meeting to announce the launch of the company's new retail outlets in Maine. However, while presenting, Neville stands in one place, never looks at the audience, and uses no hand gestures. In this case, Neville's message is being hampered by _____.

Nereyus Inc. manufactures electric drills. In this corporation, the workers of each assembly line interact only with other workers in the same assembly line. There is no communication between any two workers who are involved in different assembly lines. In Nereyus Inc., _____ are hindering communication.

Jackie is a high­end fashion designer and often speaks to up­and­coming fashion designers from the local art school. She smiles a lot, nods her head, and frequently uses hand gestures. These are examples of nonverbal communication.