Exam 4: Shop Management, Service Records, and Parts

____________________ is the suggested price of an item and is what the customer paying for car repair pays.

Some items like oil, oil filters, and coolant, are priced by most establishments with little or no markup, because most customers are aware of their prices. These parts are called ____________________.

Which of the following is LEAST-Likely a member of the auto parts supply network?

The MOST-Likely supplier of fast-moving, popular items like oil and filters, windshield wipers, and spark plugs to the DIY market is:

How would you gather information from a customer about the problem he/she is having with their vehicle?

While having a discussion, Technician A says that the repair order is a legal paper. It is a binding document in court and should be filled out correctly. Spelling, grammar, and content should be precise and accurate. Technician B says that so much detail is not necessary. Who is correct?

The ability to find good prices on parts is an important part of a jobber's business.

A service record is written for every car that enters a repair facility.

The automotive ____ is supplied from the manufacturer to the customer through a large parts and service distribution system.

The three items on the repair order are called the "3 C's": concern, cause, and collaboration.

____________________ items are those that are slow movers and not readily available to the customer.

____________________ is a broad term that refers to parts that are sold by the non-OE market.

List five pieces of information that are normally entered on the repair order.

Fender covers are used whenever underhood work is done.

List five questions that could be asked if the customer complains that the vehicle runs hot.

All of the following information are used to locate a customer's record EXCEPT:

Factory replacement parts are categorized as ____________________.

While discussing parts retailers, Technician A says that chain stores usually deal in faster moving items such as alternators, starters, tools, and car accessories. Technician B says that they often do not have as large an inventory of diverse parts as a jobber store. Who is correct?

All of the following statements are true EXCEPT:

Warehouse distributors are large distribution centers that sell to auto parts wholesalers, known in the industry as ____________________.