Question 1

Approximately what percentage of U.S. companies use or have used the balanced scorecard approach?

Accepted Answer

A)  10% 
B)  25% 
C)  50% 
D)  80% 
A)  10% 
B)  25% 
C)  50% 
D)  80% D

Question 2

Performance measures should be closely linked to a firm's strategies.

Accepted Answer

A) True 
 B)False  True

Question 3

Improvements to financial performance measures always indicate that a company's processes are being managed more effectively.

Accepted Answer

A) True 
 B)False  False

Question 4

Purchasing and manufacturing in high volume to reduce cost per unit is referred to as?

Accepted Answer

A)  Economies of size 
B)  Economies of scope 
C)  Economies of scale 
D)  Economies of setup 
A)  Economies of size 
B)  Economies of scope 
C)  Economies of scale 
D)  Economies of setup

Question 5

The triple bottom line concept refers to three P's. Which of the following is not one of the P's?

Accepted Answer

A)  People 
B)  Profit 
C)  Planet 
D)  Product 
A)  People 
B)  Profit 
C)  Planet 
D)  Product

Question 6

A company estimates that it spends $1,000 in labor and material costs to produce 2,700 units of product. Calculate the company's productivity ratio (with appropriate units).

Accepted Answer

A)  2.7 $/unit 
B)  0.37 $/unit 
C)  2.7 units/$ 
D)  0.37 units/$ 
A)  2.7 $/unit 
B)  0.37 $/unit 
C)  2.7 units/$ 
D)  0.37 units/$

Question 7

Which of the following describes the capabilities and skill sets possessed by a firm that distinguish the firm from its competition?

Accepted Answer

A)  Core competencies 
B)  Business intelligence 
C)  Analytical toolbox 
D)  Managerial levers 
A)  Core competencies 
B)  Business intelligence 
C)  Analytical toolbox 
D)  Managerial levers

Question 8

The triple bottom line refers to three P's. These P's are ______________.

Accepted Answer

People, pl

Question 9

Choose the incorrect matching of performance measure to performance category.

Accepted Answer

A)  Percent of waste recycled $\rightarrow$  Quality 
B)  Order quantity accuracy $\rightarrow$  Customer service 
C)  Inventory turnover $\rightarrow$  Financial 
D)  Average time between product failures $\rightarrow$ Quality 
A)  Percent of waste recycled $\rightarrow$  Quality 
B)  Order quantity accuracy $\rightarrow$  Customer service 
C)  Inventory turnover $\rightarrow$  Financial 
D)  Average time between product failures $\rightarrow$ Quality

Question 10

Initiatives to increase productivity may have which of the following effects?

Accepted Answer

A)  Reduced forecasting accuracy 
B)  Increased spending on materials 
C)  Reduced output 
D)  Increased inventory carrying cost 
A)  Reduced forecasting accuracy 
B)  Increased spending on materials 
C)  Reduced output 
D)  Increased inventory carrying cost

Question 11

Which of the following is not one of the three competitive dimensions?

Accepted Answer

A)  Cost 
B)  Customer service 
C)  Quality 
D)  Productivity 
A)  Cost 
B)  Customer service 
C)  Quality 
D)  Productivity

Question 12

Higher quality tends to lead to which of the following?

Accepted Answer

A)  Dissatisfied customers 
B)  Higher warranty-associated costs 
C)  Better profit margins 
D)  More defects per unit 
A)  Dissatisfied customers 
B)  Higher warranty-associated costs 
C)  Better profit margins 
D)  More defects per unit

Question 13

Economies of scale refers to which of the following?

Accepted Answer

A)  Seeking out customers that will purchase large quantities 
B)  Purchasing and manufacturing product in high volume 
C)  Mitigating risk by insurance 
D)  Producing low volume product before higher volume product 
A)  Seeking out customers that will purchase large quantities 
B)  Purchasing and manufacturing product in high volume 
C)  Mitigating risk by insurance 
D)  Producing low volume product before higher volume product

Question 14

A company relying on large volumes of data for tasks such as predictive modeling is likely using _______.

Accepted Answer

The answer of A company relying on large volumes of...

Question 15

Empathy is associated with which of the three competitive priorities?

Accepted Answer

A)  Cost 
B)  Quality 
C)  Customer service 
D)  Empathy is not associated with any of the three competitive priorities 
A)  Cost 
B)  Quality 
C)  Customer service 
D)  Empathy is not associated with any of the three competitive priorities

Question 16

Choose the incorrect matching of performance measure to performance category.

Accepted Answer

A)  Current ratio $\rightarrow$  Financial 
B)  Net profit margin $\rightarrow$ Financial 
C)  Complaint resolution time $\rightarrow$ Ethics/sustainability 
D)  Percent of suppliers ISO 14000 certified $\rightarrow$ Ethics/sustainability 
A)  Current ratio $\rightarrow$  Financial 
B)  Net profit margin $\rightarrow$ Financial 
C)  Complaint resolution time $\rightarrow$ Ethics/sustainability 
D)  Percent of suppliers ISO 14000 certified $\rightarrow$ Ethics/sustainability

Question 17

The use of financial performance measures independent of other performance measures give _____ of causes of performance.

Accepted Answer

The answer of The use of financial performance measures independent...

Question 18

Traditional operations management strategies have focused on all of the following except?

Accepted Answer

A)  Cost 
B)  Customer service 
C)  Sustainability 
D)  Quality 
A)  Cost 
B)  Customer service 
C)  Sustainability 
D)  Quality

Question 19

Describe how the adoption of sustainability initiatives can enhance a company's profitability and customer service performance.

Accepted Answer

A successful answer should indicate how

Question 20

Which of the following companies is widely viewed an early user of big data and big data analytics?

Accepted Answer

A)  Amazon 
B)  K-Mart 
C)  Schneider National 
D)  American Airlines 
A)  Amazon 
B)  K-Mart 
C)  Schneider National 
D)  American Airlines

Approximately what percentage of U.S. companies use or have used the balanced scorecard approach?

Performance measures should be closely linked to a firm's strategies.

Improvements to financial performance measures always indicate that a company's processes are being managed more effectively.

Purchasing and manufacturing in high volume to reduce cost per unit is referred to as?

The triple bottom line concept refers to three P's. Which of the following is not one of the P's?

A company estimates that it spends $1,000 in labor and material costs to produce 2,700 units of product. Calculate the company's productivity ratio (with appropriate units).

Which of the following describes the capabilities and skill sets possessed by a firm that distinguish the firm from its competition?

The triple bottom line refers to three P's. These P's are ______________.

Choose the incorrect matching of performance measure to performance category.

Initiatives to increase productivity may have which of the following effects?

Which of the following is not one of the three competitive dimensions?

Higher quality tends to lead to which of the following?

Economies of scale refers to which of the following?

A company relying on large volumes of data for tasks such as predictive modeling is likely using _______.

Empathy is associated with which of the three competitive priorities?

Choose the incorrect matching of performance measure to performance category.

The use of financial performance measures independent of other performance measures give _____ of causes of performance.

Traditional operations management strategies have focused on all of the following except?

Describe how the adoption of sustainability initiatives can enhance a company's profitability and customer service performance.

Which of the following companies is widely viewed an early user of big data and big data analytics?

Operations Management, Processes, and Supply Chain Management

Product Design and Development

Process Design and Capacity Management

Customer Relationships and Customer Service

Demand Management, Forecasting, and Aggregate Planning

Independent Demand Inventory Management

Material Flow Analysis and Facility Layouts

Supplement: Job Scheduling and Vehicle Routing

Lean Systems

Managing Customer and Work Flows

Managing Information Flowsmrp and Erp

Managing Projects

Six Sigma Quality Management

Supplement: Statistical Quality Control

Global Supply Management

Location, Logistics, and Product Returns

Integrating Processes Along the Supply Chain

Filters

Exam 2: Corporate Strategy, Performance, and Sustainability

Approximately what percentage of U.S. companies use or have used the balanced scorecard approach?

Performance measures should be closely linked to a firm's strategies.

Improvements to financial performance measures always indicate that a company's processes are being managed more effectively.

Purchasing and manufacturing in high volume to reduce cost per unit is referred to as?

The triple bottom line concept refers to three P's. Which of the following is not one of the P's?

A company estimates that it spends $1,000 in labor and material costs to produce 2,700 units of product. Calculate the company's productivity ratio (with appropriate units).

Which of the following describes the capabilities and skill sets possessed by a firm that distinguish the firm from its competition?

The triple bottom line refers to three P's. These P's are ______________.

Choose the incorrect matching of performance measure to performance category.

Initiatives to increase productivity may have which of the following effects?

Which of the following is not one of the three competitive dimensions?

Higher quality tends to lead to which of the following?

Economies of scale refers to which of the following?

A company relying on large volumes of data for tasks such as predictive modeling is likely using _______.

Empathy is associated with which of the three competitive priorities?

Choose the incorrect matching of performance measure to performance category.

The use of financial performance measures independent of other performance measures give _____ of causes of performance.

Traditional operations management strategies have focused on all of the following except?

Describe how the adoption of sustainability initiatives can enhance a company's profitability and customer service performance.

Which of the following companies is widely viewed an early user of big data and big data analytics?

Operations Management, Processes, and Supply Chain Management

Product Design and Development

Process Design and Capacity Management

Customer Relationships and Customer Service

Demand Management, Forecasting, and Aggregate Planning

Independent Demand Inventory Management

Material Flow Analysis and Facility Layouts

Supplement: Job Scheduling and Vehicle Routing

Lean Systems

Managing Customer and Work Flows

Managing Information Flowsmrp and Erp

Managing Projects

Six Sigma Quality Management

Supplement: Statistical Quality Control

Global Supply Management

Location, Logistics, and Product Returns

Integrating Processes Along the Supply Chain

Filters