Exam 1: Operations Management, Processes, and Supply Chain Management

Describe the basic elements of a supply chain for a cell phone producer (e.g., Apple or Samsung). How does this supply chain differ from the supply chain for a clothing item such as a t-shirt?

A company that manages its customer base in order to satisfy the customer and ensure that they continue to purchase goods and services is using which of the eight key supply chain processes?

Which of the following is likely an example of a high contact service?

Globalization has led to an increase in the number of markets available.

Scott Industrial Products has recently contracted with a local delivery company to ensure that orders are delivered on-time and in appropriate condition to their local customers. Which of the eight key supply chain processes is Scott most likely using for this decision?

The effective planning, organizing, and controlling of the value-creating activities of the firm is referred to as _________.

Which of the following definitions is most closely associated with "operations management"?

A firm should have a supplier base composed of many suppliers.

The pursuit of lower costs has led to supply chains that are less global.

Which match of characteristics is correct?

The JIT concept relies on product being ________ through the system as needed.

Which of the following is a business that would primarily be involved in the provision of services?

The maximum amount of goods and/or services that a system can produce over a set period of time refers to?

Manufacturing postponement is most closely associated with which concept?

Manufactured products ___________ inventoried.

In a typical supply chain, product flows away from the customer.

Planning, scheduling, and controlling of resources to meet specific goals are activities related to which concept?

Customers sharing of their planned future purchase quantities, actual sales data, or promotion and new product plans with their supplier can lead to?

Customer __________ management involves the management of product and service agreements with customers.

A bride and groom planning for a large wedding may find it useful to use techniques from which concept?