Exam 7: Data and Decision Making

A nonprogrammed decision applies a(n) ____ solution crafted for a unique problem.

The decision-making process is not complete until results are evaluated.

A spotlight question tests the ethics of a decision by exposing it to scrutiny through the eyes of family and community members.

Problem avoiders deal reasonably well with performance threats but miss many performance opportunities.

A satisficing decision chooses the alternative that gives the best possible solution to a problem.

Melissa, a manager in the customer service division of a company, usually makes decisions to resolve customer complaints based on her previous experiences and the standard procedures set by the company. The type of decision being made by Melissa is known as a _____ decision.

A medical officer in a multispecialty hospital proactively finds customer service deficiencies and takes remedial measures in advance. This trait of the medical officer shows that he is a _____.

Priya, a manager at an IT firm, has to make a decision on the amount of money to be allocated for purchasing five new laptops for her team members. She is aware of the current price of the laptops and has the information about the amount of money spent on purchasing new laptops the previous year. This type of environment that is ideal for decision-making is known as a(n) _____.

Uncertain environments force managers to rely heavily on intuition, judgment, informed guessing, and hunches.

A decision that applies a specific solution crafted for a unique problem is referred to as a _____ decision.

Sensation thinkers differ from intuitive thinkers as intuitive thinkers:

_____ is the process of tapping information systems to extract and report data in organized ways that are helpful to decision makers.

Framing ____ is trying to solve a problem in the context in which it is perceived.

Which of the following is true of unstructured problems?

_____ tend to emphasize the impersonal rather than the personal and take a realistic approach to problem solving.

Management ____ systems collect, organize, and distribute data for use in decision making.

Management information systems serve a critical function because organizations use them to collect, organize, and distribute data for use in decision-making.

Rajiv was asked to prepare a report on the estimated costs of introducing a new product into the market. He estimated the costs by slightly increasing the costs the company had incurred while introducing a product into the market the previous year. This might not be accurate, because a number of other factors should also have been considered while calculating the estimated costs for the current year. This type of decision-making error is known as _____.

Data visualization and executive dashboards present clear and efficient visualizations of key performance indicators on a ___ basis.

Structured problems can be dealt with through programmed decisions as they are routine and occur over and over again.