Exam 18: Communication and Collaboration

Ross, a manager at Cyberdawn Inc., always looks for solutions where each party in a conflict wins an equal bit and loses an equal bit. Ross follows the _____ approach to conflict management.

The term _____ describes a form of communication transparency where employees are provided with essential financial information about their companies.

Maria is very angry with Da Chun, her boss, because Da Chun would not approve her leave request. Maria dislikes Da Chun and often gets into arguments with her. In this scenario, Maria and Da Chun are likely to be involved in a(n) _____.

_____ is the process of helping the source of a message say what he or she really means.

Describe the different sources of noise that interfere with the effectiveness of the communication process.

A manager removes the door of his office and rearranges the furniture so that his entire team can interact with him. This implies that the manager understands the importance of _____ in communication.

A lack of communication transparency is evident when managers try to hide information and restrict access to it by organizational members.

_____ involves a neutral third party who tries to improve communication between negotiating parties and keep them focused on relevant issues.

Efficient communication occurs when _____.

_____ is the desire to satisfy another party's needs and concerns.

Which of the following is an integrating device used to help manage conflicts between groups?

Emotional conflicts result from _____.

_____ are most suitable for simple messages that are easy to convey and for those that require extensive dissemination quickly.

Relationship goals are _____.

Controlling relies on organizing to process information to measure performance results.

If a team has functional conflicts, this means they _____.

_____ presents a message in a manner that causes the other person to support it.

Negotiation is the process of making joint decisions when the parties involved have similar preferences.

What is the structural solution to managing conflict when people just can't seem to appreciate one another's points of view?

Too little conflict promotes complacency.