Question 1

What refers to looking at a product's life from design to disposal, including all the resources required?

Accepted Answer

A)  the commons 
B)  a systems view 
C)  the triple bottom line 
D)  shared value 
E)  carbon footprint 
A)  the commons 
B)  a systems view 
C)  the triple bottom line 
D)  shared value 
E)  carbon footprint B

Question 2

Many firms approach corporate social responsibility through the concept of "shared value." What is meant by "shared value"?

Accepted Answer

Developing policies and practices that enhance the competitiveness of the organization while advancing the economic and social conditions in the communities in which it operates.

Question 3

The quality loss function indicates that costs related to poor quality are low as long as the product is within acceptable specification limits.

Accepted Answer

A) True 
 B)False  False

Question 4

Techniques for building employee empowerment include:

Accepted Answer

A)  building communication networks that include employees. 
B)  developing open, supportive supervisors. 
C)  moving responsibility from both managers and staff to production employees. 
D)  building high-morale organizations. 
E)  All of these are techniques for employee empowerment. 
A)  building communication networks that include employees. 
B)  developing open, supportive supervisors. 
C)  moving responsibility from both managers and staff to production employees. 
D)  building high-morale organizations. 
E)  All of these are techniques for employee empowerment.

Question 5

Kaizen is a Japanese term meaning:

Accepted Answer

A)  a foolproof mechanism. 
B)  just-in-time (JIT). 
C)  a fishbone diagram. 
D)  setting standards. 
E)  continuous improvement. 
A)  a foolproof mechanism. 
B)  just-in-time (JIT). 
C)  a fishbone diagram. 
D)  setting standards. 
E)  continuous improvement.

Question 6

A production manager at a pottery factory has noticed that about 70 percent of defects result from impurities in raw materials, 15 percent result from human error, 10 percent from machine malfunctions, and 5 percent from a variety of other causes. This manager is most likely using:

Accepted Answer

A)  a Pareto chart. 
B)  a scatter diagram. 
C)  a quality loss function. 
D)  a cause-and-effect diagram. 
E)  a flowchart. 
A)  a Pareto chart. 
B)  a scatter diagram. 
C)  a quality loss function. 
D)  a cause-and-effect diagram. 
E)  a flowchart.

Question 7

Which of the four major categories of quality costs is particularly hard to quantify?

Accepted Answer

A)  prevention costs 
B)  appraisal costs 
C)  internal failure costs 
D)  external failure costs 
E)  None is hard to quantify. 
A)  prevention costs 
B)  appraisal costs 
C)  internal failure costs 
D)  external failure costs 
E)  None is hard to quantify.

Question 8

Identify the four costs of quality. Which one is hardest to evaluate? Explain.

Accepted Answer

The four costs are internal failure, ext

Question 9

Which of the following is an example of implementing the circular economy through logistics?

Accepted Answer

A)  Whirlpool radically revises its packaging to reduce "dings and dents" of appliances during delivery. 
B)  Apple introduces a robot that breaks down 1.2 million iPhones a year for recycling. 
C)  Frito-Lay extracts water from potatoes and reuses it for that factory's daily production. 
D)  Boeing uses carbon fiber, epoxy composites, and titanium graphite laminate to reduce weight in its new Dreamliner. 
E)  Procter & Gamble develops a detergent that gets clothes clean with cold water. 
A)  Whirlpool radically revises its packaging to reduce "dings and dents" of appliances during delivery. 
B)  Apple introduces a robot that breaks down 1.2 million iPhones a year for recycling. 
C)  Frito-Lay extracts water from potatoes and reuses it for that factory's daily production. 
D)  Boeing uses carbon fiber, epoxy composites, and titanium graphite laminate to reduce weight in its new Dreamliner. 
E)  Procter & Gamble develops a detergent that gets clothes clean with cold water.

Question 10

Attribute inspection measures such dimensions as weight, speed, size, or strength to see if an item falls within an acceptable range.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following refers to how companies remain in business?

Accepted Answer

A)  corporate social responsibility 
B)  economic sustainability 
C)  carbon footprint 
D)  sustainability 
E)  closed-loop supply chains 
A)  corporate social responsibility 
B)  economic sustainability 
C)  carbon footprint 
D)  sustainability 
E)  closed-loop supply chains

Question 12

One of Britain's largest children's hospitals working with a Ferrari racing team is an example of:

Accepted Answer

A)  internal benchmarking. 
B)  external benchmarking. 
C)  Taguchi concepts. 
D)  employee empowerment. 
E)  corporate responsibility. 
A)  internal benchmarking. 
B)  external benchmarking. 
C)  Taguchi concepts. 
D)  employee empowerment. 
E)  corporate responsibility.

Question 13

PDCA, developed by Shewhart, stands for which of the following?

Accepted Answer

A)  Plan-Do-Check-Act 
B)  Plan-Develop-Check-Accept 
C)  Problem-Develop Solution-Check-Act 
D)  Problem-Do-Continue-Act 
E)  Prepare-Develop-Create-Assess 
A)  Plan-Do-Check-Act 
B)  Plan-Develop-Check-Accept 
C)  Problem-Develop Solution-Check-Act 
D)  Problem-Do-Continue-Act 
E)  Prepare-Develop-Create-Assess

Question 14

Three concepts that have proven helpful as managers consider sustainability are: ________, ________, ________.

Accepted Answer

1) a systems view; 2

Question 15

What does CSR stand for?

Accepted Answer

A)  consumer sustainability requirements 
B)  critical sustainability ratio 
C)  corporate social responsibility 
D)  corporate sustainability record 
E)  corporate society ratio 
A)  consumer sustainability requirements 
B)  critical sustainability ratio 
C)  corporate social responsibility 
D)  corporate sustainability record 
E)  corporate society ratio

Question 16

"The employee cannot produce products that on average exceed the quality of what the process is capable of producing" expresses a basic philosophy in the writings of:

Accepted Answer

A)  Vilfredo Pareto. 
B)  Armand Feigenbaum. 
C)  Joseph M. Juran. 
D)  W. Edwards Deming. 
E)  Philip B. Crosby. 
A)  Vilfredo Pareto. 
B)  Armand Feigenbaum. 
C)  Joseph M. Juran. 
D)  W. Edwards Deming. 
E)  Philip B. Crosby.

Question 17

Design for ________ encourages designers to create products that can be taken apart and whose components can be recovered, minimizing impact on the environment.

Accepted Answer

The answer of Design for ________ encourages designers to create...

Question 18

Suppose that a firm has made the following computations for its design for disassembly: processing cost per unit = $13.00, disposal cost per unit = $3.00, resale revenue per unit = $22.00, and recycling revenue per unit = $5.00. What is the revenue retrieval for this product?

Accepted Answer

Revenue retrieval =

Question 19

Management is concerned that workers create more product defects at the very beginning and end of a work shift than at other times of their eight-hour workday. Construct a scatter diagram with the following data collected last week. Is management justified in its belief?

Accepted Answer

Solution:
 @#IMG-DLM& There is fairly co

Question 20

The phrase Six Sigma has two meanings. One is statistical, referring to an extremely high process, product, or service capability; the other is a comprehensive system for achieving and sustaining business success.

Accepted Answer

A) True 
 B)False

Exam 6: Managing Quality

What refers to looking at a product's life from design to disposal, including all the resources required?

Many firms approach corporate social responsibility through the concept of "shared value." What is meant by "shared value"?

The quality loss function indicates that costs related to poor quality are low as long as the product is within acceptable specification limits.

Techniques for building employee empowerment include:

Kaizen is a Japanese term meaning:

A production manager at a pottery factory has noticed that about 70 percent of defects result from impurities in raw materials, 15 percent result from human error, 10 percent from machine malfunctions, and 5 percent from a variety of other causes. This manager is most likely using:

Which of the four major categories of quality costs is particularly hard to quantify?

Identify the four costs of quality. Which one is hardest to evaluate? Explain.

Which of the following is an example of implementing the circular economy through logistics?

Attribute inspection measures such dimensions as weight, speed, size, or strength to see if an item falls within an acceptable range.

Which of the following refers to how companies remain in business?

One of Britain's largest children's hospitals working with a Ferrari racing team is an example of:

PDCA, developed by Shewhart, stands for which of the following?

Three concepts that have proven helpful as managers consider sustainability are: ________, ________, ________.

What does CSR stand for?

"The employee cannot produce products that on average exceed the quality of what the process is capable of producing" expresses a basic philosophy in the writings of:

Design for ________ encourages designers to create products that can be taken apart and whose components can be recovered, minimizing impact on the environment.

Suppose that a firm has made the following computations for its design for disassembly: processing cost per unit = $13.00, disposal cost per unit = $3.00, resale revenue per unit = $22.00, and recycling revenue per unit = $5.00. What is the revenue retrieval for this product?

Management is concerned that workers create more product defects at the very beginning and end of a work shift than at other times of their eight-hour workday. Construct a scatter diagram with the following data collected last week. Is management justified in its belief?

The phrase Six Sigma has two meanings. One is statistical, referring to an extremely high process, product, or service capability; the other is a comprehensive system for achieving and sustaining business success.

Operations and Productivity

Operations Strategy in a Global Environment

Project Management

Forecasting

Design of Goods and Services

Process Strategies

Location Strategies

Human Resources, Job Design, and Work Measurement

Supply Chain Management

Inventory Management

Aggregate Planning and Sop

Material Requirements Planning Mrp and Erp

Short-Term Scheduling

Lean Operations

Maintenance and Reliability

Decision-Making Tools

Linear Programming

Transportation Models

Waiting-Line Models

Learning Curves

Simulation

Applying Analytics to Big Data in Operations Management

Filters

Three concepts that have proven helpful as managers consider sustainability are: , , .