Question 1

High fixed costs and low variable costs are typical of which approach?

Accepted Answer

A)  product 
B)  process 
C)  mass customization 
D)  repetitive 
E)  A and C 
A)  product 
B)  process 
C)  mass customization 
D)  repetitive 
E)  A and C E

Question 2

One use of camera-and-computer-based vision systems is to replace humans doing tedious and error-prone visual inspection activities.

Accepted Answer

A) True 
 B)False  True

Question 3

________ is the use of information technology to control a physical process.

Accepted Answer

Process control

Question 4

The term ________ is used to describe how well a process makes units within design specifications (or tolerances).

Accepted Answer

The answer of The term ________ is used to describe...

Question 5

Consumer's risk is the probability of:

Accepted Answer

A)  accepting a good lot. 
B)  rejecting a good lot. 
C)  rejecting a bad lot. 
D)  accepting a bad lot. 
E)  none of these 
A)  accepting a good lot. 
B)  rejecting a good lot. 
C)  rejecting a bad lot. 
D)  accepting a bad lot. 
E)  none of these

Question 6

The assembly line is a classic example of a repetitive process.

Accepted Answer

A) True 
 B)False

Question 7

Harley Davidson:

Accepted Answer

A)  utilizes job shops to make each of its modules. 
B)  uses product focused manufacturing. 
C)  uses a large number of modules to build a small number of different bikes. 
D)  uses work cells to feed its assembly line. 
E)  All of these are true. 
A)  utilizes job shops to make each of its modules. 
B)  uses product focused manufacturing. 
C)  uses a large number of modules to build a small number of different bikes. 
D)  uses work cells to feed its assembly line. 
E)  All of these are true.

Question 8

Time-function mapping is a process analysis technique that focuses on the customer and the provider's interaction with the customer.

Accepted Answer

A) True 
 B)False

Question 9

Process X has fixed costs of $10,000 and variable costs of $2.40 per unit. Process Y has fixed costs of $9,000 and variable costs of $2.25 per unit. Which of the following statements is TRUE?

Accepted Answer

A)  The crossover point is approximately 6667 units. 
B)  It is impossible for one process to have both of its costs lower than those of another process. 
C)  Process Y is cheaper than process X at all volumes. 
D)  Process X should be selected for very large production volumes. 
E)  Process X is more profitable than process Y and should be selected. 
A)  The crossover point is approximately 6667 units. 
B)  It is impossible for one process to have both of its costs lower than those of another process. 
C)  Process Y is cheaper than process X at all volumes. 
D)  Process X should be selected for very large production volumes. 
E)  Process X is more profitable than process Y and should be selected.

Question 10

Computer-integrated manufacturing (CIM) includes manufacturing systems that have:

Accepted Answer

A)  computer-aided design, a flexible manufacturing system, inventory control, warehousing and shipping integrated. 
B)  transaction processing, management information systems, and decision support systems integrated. 
C)  automated guided vehicles, robots, and process control integrated. 
D)  robots, automated guided vehicles, and transfer equipment integrated. 
E)  all of their computers integrated with the marketing department. 
A)  computer-aided design, a flexible manufacturing system, inventory control, warehousing and shipping integrated. 
B)  transaction processing, management information systems, and decision support systems integrated. 
C)  automated guided vehicles, robots, and process control integrated. 
D)  robots, automated guided vehicles, and transfer equipment integrated. 
E)  all of their computers integrated with the marketing department.

Question 11

The Cpk index measures the difference between the desired and actual dimensions of goods or services produced.

Accepted Answer

A) True 
 B)False

Question 12

Examine the Statistical Process Control outputs below. Answer the following questions.
(a) What is the sample size?
(b) What is the number of samples?
(c) What is the mean of sample 8; what is the range of sample 10?
(d) Is this process in control? Explain-a simple Yes or No is insufficient.
(e) What additional steps should the quality assurance team take?

Accepted Answer

(a) The sample size is 4. (b) Ten sample

Question 13

A product is currently made in a process-focused shop, where fixed costs are $9,000 per year and variable costs are $50 per unit. The firm is considering a fundamental shift in process, to repetitive manufacturing. The new process would have fixed costs of $90,000, and variable costs of $10. What is the crossover point for these processes? For what range of outputs is each process appropriate?

Accepted Answer

The crossover is at 2025 units

Question 14

________ is the fundamental rethinking of business processes to bring about dramatic improvements in performance.

Accepted Answer

The answer of ________ is the fundamental rethinking of business...

Question 15

A flowchart with the addition of a time axis becomes a process chart.

Accepted Answer

A) True 
 B)False

Question 16

A process is operating in such a manner that the mean of the process is exactly on the lower specification limit. What must be true about the two measures of capability for this process?

Accepted Answer

The C_p ratio does not consider how well t

Question 17

What is the difference between natural and assignable causes of variation?

Accepted Answer

Natural variations are those variations

Question 18

In acceptance sampling, a manager can reach the wrong conclusion if the sample is not representative of the population it was drawn from.

Accepted Answer

A) True 
 B)False

Question 19

The term focused processes refers to the quest for increased efficiency, whether in goods or services, that results from specialization.

Accepted Answer

A) True 
 B)False

Question 20

An operating characteristic (OC) curve describes:

Accepted Answer

A)  how many defects per unit are permitted before rejection occurs. 
B)  the sample size necessary to distinguish between good and bad lots. 
C)  the most appropriate sampling plan for a given incoming product quality level. 
D)  how well an acceptance sampling plan discriminates between good and bad lots. 
E)  none of these. 
A)  how many defects per unit are permitted before rejection occurs. 
B)  the sample size necessary to distinguish between good and bad lots. 
C)  the most appropriate sampling plan for a given incoming product quality level. 
D)  how well an acceptance sampling plan discriminates between good and bad lots. 
E)  none of these.

Exam 7: Process Strategies

High fixed costs and low variable costs are typical of which approach?

One use of camera-and-computer-based vision systems is to replace humans doing tedious and error-prone visual inspection activities.

________ is the use of information technology to control a physical process.

The term ________ is used to describe how well a process makes units within design specifications (or tolerances).

Consumer's risk is the probability of:

The assembly line is a classic example of a repetitive process.

Harley Davidson:

Time-function mapping is a process analysis technique that focuses on the customer and the provider's interaction with the customer.

Process X has fixed costs of $10,000 and variable costs of $2.40 per unit. Process Y has fixed costs of $9,000 and variable costs of $2.25 per unit. Which of the following statements is TRUE?

Computer-integrated manufacturing (CIM) includes manufacturing systems that have:

The Cpk index measures the difference between the desired and actual dimensions of goods or services produced.

________ is the fundamental rethinking of business processes to bring about dramatic improvements in performance.

A flowchart with the addition of a time axis becomes a process chart.

A process is operating in such a manner that the mean of the process is exactly on the lower specification limit. What must be true about the two measures of capability for this process?

What is the difference between natural and assignable causes of variation?

In acceptance sampling, a manager can reach the wrong conclusion if the sample is not representative of the population it was drawn from.

The term focused processes refers to the quest for increased efficiency, whether in goods or services, that results from specialization.

An operating characteristic (OC) curve describes:

Operations and Productivity

Operations Strategy in a Global Environment

Project Management

Forecasting

Design of Goods and Services

Managing Quality

Location Strategies

Human Resources, Job Design, and Work Measurement

Supply Chain Management

Inventory Management

Aggregate Planning and Sop

Material Requirements Planning Mrp and Erp

Short-Term Scheduling

Lean Operations

Maintenance and Reliability

Decision-Making Tools

Linear Programming

Transportation Models

Waiting-Line Models

Learning Curves

Simulation

Applying Analytics to Big Data in Operations Management

Filters

The C_pk index measures the difference between the desired and actual dimensions of goods or services produced.