Exam 4: Consumer Behavior

The ABC model regarding attitudes is comprised of which three components?

The first step in the consumer decision-making process is the search for information.

List and describe the different types of B₂B customers.

The more public the purchase decision, the less impact reference groups are likely to have on the consumer.

Another name for cognitive dissonance is buyer's ________.

The tendency to interpret information in a way that fits our preconceptions is a process known as

If you make a quick decision that is almost automatic and is based on very little information, you have made a System ________ decision.

A buying situation that does not normally require any additional design modifications or contract negotiations is a ________ ________.

Attitudes, perception, learning, and motivation are all ________ processes that can influence consumer behavior.

A person's belief that a specific behavior is socially or personally preferable to another behavior reflects that person's

A buying situation in which a business customer signals its satisfaction by agreeing to purchase the same product at the same price is called a

How does B₂B buying differ from B₂C buying?

Max is exploring the Internet for golf courses. If the Meadowood Links course wants to be at the top of Max's search page, it would engage in a form of Internet marketing known as ________ marketing.

When the demand for automobiles is high, the demand for steel and other products needed to manufacture those cars is also high. This exemplifies the principle of _________ ________.

You finally decide to replace your worn-out lawnmower. You look at both Lawn-Boy and Toro mowers and decide to buy the Toro mower. After returning home, you see an advertisement for the Lawn-Boy mower on sale and now are wondering if you made the right decision. This is an example of

Almost all consumer behavior is ________, occurring over time due to experiences and other external stimuli.

A consumer's behavior standards or beliefs, which can impact the decision-making process, are referred to as the consumer's __________.

Individuals who exert an unequal amount of influence on the decisions of others because they are considered knowledgeable about particular products are called

Explain the three types of reference groups and their implications for marketers.

The selling of goods and services to end-user customers is referred to as