Question 1

Which of the following is true of body language?

Accepted Answer

A)  It impacts cross-cultural communication. 
B)  It is universal across all cultures. 
C)  It has very mild consequences. 
D)  It is exactly the same as sign language. 
E)  It is a fully conscious and intentional act of communication. 
A)  It impacts cross-cultural communication. 
B)  It is universal across all cultures. 
C)  It has very mild consequences. 
D)  It is exactly the same as sign language. 
E)  It is a fully conscious and intentional act of communication. A

Question 2

Currently, organizations are seen to be working on reducing diversity in workforces to prevent low productivity and cultural biases.

Accepted Answer

A) True 
 B)False  False

Question 3

Which of the following is an accurate contrast?

Accepted Answer

A)  A person from Germany is much more likely to speak a second language than a person from Italy. 
B)  A person from France is much more likely to speak a second language than a person from Germany. 
C)  A native-born person from the United States is much more likely to speak a second language than a person from Spain. 
D)  A person from France is much more likely to speak a second language than a native-born person from the United States. 
E)  A native-born person from the United States is much more likely to speak a second language than a person from Belgium. 
A)  A person from Germany is much more likely to speak a second language than a person from Italy. 
B)  A person from France is much more likely to speak a second language than a person from Germany. 
C)  A native-born person from the United States is much more likely to speak a second language than a person from Spain. 
D)  A person from France is much more likely to speak a second language than a native-born person from the United States. 
E)  A native-born person from the United States is much more likely to speak a second language than a person from Belgium. D

Question 4

Vatsana works in Germany, where most companies have a culture that focuses on undertaking all tasks according to clock time and their work schedule. They also undertake one task at a time instead of multitasking. According to Edward Hall, which of the following cultures does Germany have?

Accepted Answer

A)  monochronic 
B)  collectivist 
C)  polychronic 
D)  ethnocentric 
E)  xenocentric 
A)  monochronic 
B)  collectivist 
C)  polychronic 
D)  ethnocentric 
E)  xenocentric

Question 5

Give an example of intercultural competence in a business setting.

Accepted Answer

Examples will vary, but should show an a

Question 6

Agnese lives in the United States. Before scheduling a meeting with her colleague in India, she emphasizes that she has a particular view and attitude toward time. Considering the culture in the United States, which of the following is most likely to reflect Agnese's attitude toward time?

Accepted Answer

A)  She calculates time by what she calls an internal body clock. 
B)  She measures time based on the season. 
C)  She measures time based on her personal feeling that the time is right. 
D)  She measures time by the calendar and the clock. 
E)  She calculates time looking at the size and position of the moon. 
A)  She calculates time by what she calls an internal body clock. 
B)  She measures time based on the season. 
C)  She measures time based on her personal feeling that the time is right. 
D)  She measures time by the calendar and the clock. 
E)  She calculates time looking at the size and position of the moon.

Question 7

In 1958, William Lederer and Eugene Burdick published The Ugly American. According to these authors, which of the following is a trait of the "ugly American"?

Accepted Answer

A)  expecting the world to speak English 
B)  wanting efficient service in foreign countries 
C)  asking foreigners many questions about their culture 
D)  constantly asking directions when in a foreign country 
E)  talking about American culture to people in foreign countries 
A)  expecting the world to speak English 
B)  wanting efficient service in foreign countries 
C)  asking foreigners many questions about their culture 
D)  constantly asking directions when in a foreign country 
E)  talking about American culture to people in foreign countries

Question 8

Which of the following is an accurate statement about speaking English in foreign countries?

Accepted Answer

A)  When multinational companies encourage employees to learn English, they usually do so for ethnocentric reasons. 
B)  When traveling abroad, Americans should expect people in the countries they visit to speak English. 
C)  English is becoming the common language within corporations located in countries where people speak a different language. 
D)  About 70 percent of European Union citizens speak English. 
E)  English is the standard language for international negotiations only in North America and East Asia. 
A)  When multinational companies encourage employees to learn English, they usually do so for ethnocentric reasons. 
B)  When traveling abroad, Americans should expect people in the countries they visit to speak English. 
C)  English is becoming the common language within corporations located in countries where people speak a different language. 
D)  About 70 percent of European Union citizens speak English. 
E)  English is the standard language for international negotiations only in North America and East Asia.

Question 9

Which of the following is true of international career experience?

Accepted Answer

A)  Multicultural awareness is sought exclusively for mid-level recruitments. 
B)  Migrant workers benefit host countries instead of home countries. 
C)  The importance of second-language proficiency is declining because of globalization. 
D)  International experience is unimportant because employees prefer to work in their own countries. 
E)  Executive headhunters look for people with international experience while recruiting. 
A)  Multicultural awareness is sought exclusively for mid-level recruitments. 
B)  Migrant workers benefit host countries instead of home countries. 
C)  The importance of second-language proficiency is declining because of globalization. 
D)  International experience is unimportant because employees prefer to work in their own countries. 
E)  Executive headhunters look for people with international experience while recruiting.

Question 10

Which of the following is true of stereotyping?

Accepted Answer

A)  It suggests that differences between the people of a single culture make them inferior. 
B)  It is very useful in understanding a culture. 
C)  It provides valuable insights and information about a culture. 
D)  It has very few consequences and doesn't affect communications. 
E)  It makes well-intentioned efforts at communication seem offensive. 
A)  It suggests that differences between the people of a single culture make them inferior. 
B)  It is very useful in understanding a culture. 
C)  It provides valuable insights and information about a culture. 
D)  It has very few consequences and doesn't affect communications. 
E)  It makes well-intentioned efforts at communication seem offensive.

Question 11

Naomi, the CEO of a clothing line, plans to launch a new line of out-of-the-box clothing in Wellmount. She has done considerable research about the country and knows that the public there is very open to new ideas and concepts and greets changes positively. According to Geert Hofstede's cultural dimensions, which of the following characteristics does Wellmount have?

Accepted Answer

A)  masculine culture 
B)  collectivist culture 
C)  high power-distance index 
D)  low uncertainty avoidance index 
E)  individualist culture 
A)  masculine culture 
B)  collectivist culture 
C)  high power-distance index 
D)  low uncertainty avoidance index 
E)  individualist culture

Question 12

Deep bicultural fluency and experiences in several countries are key qualities that head hunters look for while recruiting.

Accepted Answer

A) True 
 B)False

Question 13

How can body language be used to communicate feelings in an intercultural environment?

Accepted Answer

Nonverbal communication is important in

Question 14

According to Geert Hofstede, which of the following is true of a culture with a low power-distance index?

Accepted Answer

A)  It is characterized by a centralized hierarchy. 
B)  It has power concentrated at the lower levels of society. 
C)  It is characterized by equality at all social levels. 
D)  It is extremely formal and rigid in nature. 
E)  It is characterized by bureaucracy and authority. 
A)  It is characterized by a centralized hierarchy. 
B)  It has power concentrated at the lower levels of society. 
C)  It is characterized by equality at all social levels. 
D)  It is extremely formal and rigid in nature. 
E)  It is characterized by bureaucracy and authority.

Question 15

Cultural preferences are important in written documents.

Accepted Answer

A) True 
 B)False

Question 16

The Cozy House Store, a retail chain that sells products for the home, is launching its outlet in Ireland. The consumers in Ireland value the environment and are conscious buyers. Explain how the management of the store can adapt its products to the needs of its new audience

Accepted Answer

Companies need to adapt themselves to lo

Question 17

In which of the following countries should a business person avoid giving the "thumbs up" sign during a meeting?

Accepted Answer

A)  Canada 
B)  Bangladesh 
C)  France 
D)  United Kingdom 
E)  Germany 
A)  Canada 
B)  Bangladesh 
C)  France 
D)  United Kingdom 
E)  Germany

Question 18

Palmer Industries has developed alliances with companies in Japan. The company anticipates that there will be extensive written communication between them, particularly via email. Abigail Corinno, the Vice President for Palmer Industries, feels it would be a good idea to implement a written communications program to make employees aware of the cultural differences. She asks the communications manager to compile a list of topics that should be included in the program. What major points should this list contain?

Accepted Answer

While writing to international audiences

Question 19

Japan is known to have a significant portion of its power structure dominated by men. In general, men in Japan are expected to be assertive, and there is a clear demarcation of roles between the sexes. According to Geert Hofstede's cultural dimensions, which of the following is most likely true of Japan?

Accepted Answer

A)  Japan has an individualistic culture. 
B)  Japan has a masculine culture. 
C)  The gender index in Japan is low. 
D)  Japan has a collectivistic culture. 
E)  The sex ratio in Japan is low. 
A)  Japan has an individualistic culture. 
B)  Japan has a masculine culture. 
C)  The gender index in Japan is low. 
D)  Japan has a collectivistic culture. 
E)  The sex ratio in Japan is low.

Question 20

Badma has recently joined a new company as a communications executive and has been informed by a colleague that the organization has a high-context culture. How would this piece of information help Badma in communicating better with her peers and superiors?

Accepted Answer

In a company that has a high-context cul

Which of the following is true of body language?

Currently, organizations are seen to be working on reducing diversity in workforces to prevent low productivity and cultural biases.

Which of the following is an accurate contrast?

Vatsana works in Germany, where most companies have a culture that focuses on undertaking all tasks according to clock time and their work schedule. They also undertake one task at a time instead of multitasking. According to Edward Hall, which of the following cultures does Germany have?

Give an example of intercultural competence in a business setting.

Agnese lives in the United States. Before scheduling a meeting with her colleague in India, she emphasizes that she has a particular view and attitude toward time. Considering the culture in the United States, which of the following is most likely to reflect Agnese's attitude toward time?

In 1958, William Lederer and Eugene Burdick published The Ugly American. According to these authors, which of the following is a trait of the "ugly American"?

Which of the following is an accurate statement about speaking English in foreign countries?

Which of the following is true of international career experience?

Which of the following is true of stereotyping?

Deep bicultural fluency and experiences in several countries are key qualities that head hunters look for while recruiting.

How can body language be used to communicate feelings in an intercultural environment?

According to Geert Hofstede, which of the following is true of a culture with a low power-distance index?

Cultural preferences are important in written documents.

The Cozy House Store, a retail chain that sells products for the home, is launching its outlet in Ireland. The consumers in Ireland value the environment and are conscious buyers. Explain how the management of the store can adapt its products to the needs of its new audience

In which of the following countries should a business person avoid giving the "thumbs up" sign during a meeting?

Badma has recently joined a new company as a communications executive and has been informed by a colleague that the organization has a high-context culture. How would this piece of information help Badma in communicating better with her peers and superiors?

Succeeding in Business Communication

Adapting Your Message to Your Audience

Building Goodwill

Planning, Composing, and Revising

Designing Documents

Working and Writing in Teams

Sharing Informative and Positive Messages With Appropriate Technology

Delivering Negative Messages

Crafting Persuasive Messages

Developing Job Application Materials

Interviewing, Writing Follow-Up Messages, and Succeeding in the Job

Creating Visuals and Data Displays

Writing Proposals

Writing Reports

Making Oral Presentations

Filters

Exam 6: Communicating Across Cultures

Which of the following is true of body language?

Currently, organizations are seen to be working on reducing diversity in workforces to prevent low productivity and cultural biases.

Which of the following is an accurate contrast?

Vatsana works in Germany, where most companies have a culture that focuses on undertaking all tasks according to clock time and their work schedule. They also undertake one task at a time instead of multitasking. According to Edward Hall, which of the following cultures does Germany have?

Give an example of intercultural competence in a business setting.

Agnese lives in the United States. Before scheduling a meeting with her colleague in India, she emphasizes that she has a particular view and attitude toward time. Considering the culture in the United States, which of the following is most likely to reflect Agnese's attitude toward time?

In 1958, William Lederer and Eugene Burdick published The Ugly American. According to these authors, which of the following is a trait of the "ugly American"?

Which of the following is an accurate statement about speaking English in foreign countries?

Which of the following is true of international career experience?

Which of the following is true of stereotyping?

Deep bicultural fluency and experiences in several countries are key qualities that head hunters look for while recruiting.

How can body language be used to communicate feelings in an intercultural environment?

According to Geert Hofstede, which of the following is true of a culture with a low power-distance index?

Cultural preferences are important in written documents.

The Cozy House Store, a retail chain that sells products for the home, is launching its outlet in Ireland. The consumers in Ireland value the environment and are conscious buyers. Explain how the management of the store can adapt its products to the needs of its new audience

In which of the following countries should a business person avoid giving the "thumbs up" sign during a meeting?

Badma has recently joined a new company as a communications executive and has been informed by a colleague that the organization has a high-context culture. How would this piece of information help Badma in communicating better with her peers and superiors?

Succeeding in Business Communication

Adapting Your Message to Your Audience

Building Goodwill

Planning, Composing, and Revising

Designing Documents

Working and Writing in Teams

Sharing Informative and Positive Messages With Appropriate Technology

Delivering Negative Messages

Crafting Persuasive Messages

Developing Job Application Materials

Interviewing, Writing Follow-Up Messages, and Succeeding in the Job

Creating Visuals and Data Displays

Writing Proposals

Writing Reports

Making Oral Presentations

Filters