Question 1

Which of the following statements about business communications is true?

Accepted Answer

A)  Emails with attachments are the costliest form of communication. 
B)  Costs for retrieval of corrupted messages are not included in the cost of communication. 
C)  Costs for storage of emails are included in hardware costs and not in the cost of communication. 
D)  Cost of hardware is included in the cost of communication. 
E)  Longer emails cost less than smaller emails. 
A)  Emails with attachments are the costliest form of communication. 
B)  Costs for retrieval of corrupted messages are not included in the cost of communication. 
C)  Costs for storage of emails are included in hardware costs and not in the cost of communication. 
D)  Cost of hardware is included in the cost of communication. 
E)  Longer emails cost less than smaller emails. D

Question 2

Paper documents and presentations are preferred over email, texting, tweeting, and phone calls when

Accepted Answer

A)  group decisions need to be made. 
B)  misunderstandings need to be cleared quickly. 
C)  communication needs to be personal. 
D)  conflicts need to be resolved immediately. 
E)  communication needs to be formal. 
A)  group decisions need to be made. 
B)  misunderstandings need to be cleared quickly. 
C)  communication needs to be personal. 
D)  conflicts need to be resolved immediately. 
E)  communication needs to be formal. E

Question 3

A memo of congratulations is written to

Accepted Answer

A)  clients who have been with a company for over 10 years. 
B)  employees who have won awards or been promoted. 
C)  company partners at the end of a project. 
D)  external allies for a well-implemented campaign. 
E)  suppliers who have been loyal to a company. 
A)  clients who have been with a company for over 10 years. 
B)  employees who have won awards or been promoted. 
C)  company partners at the end of a project. 
D)  external allies for a well-implemented campaign. 
E)  suppliers who have been loyal to a company. B

Question 4

Which of the following is a characteristic of good writing?

Accepted Answer

A)  It keeps requests ambiguous to avoid arguments. 
B)  It uses legalistic language to impress the readers. 
C)  It accounts for the larger context in which words may appear. 
D)  It presents the main point in the middle of a long paragraph. 
E)  It requires a reader to gather additional information. 
A)  It keeps requests ambiguous to avoid arguments. 
B)  It uses legalistic language to impress the readers. 
C)  It accounts for the larger context in which words may appear. 
D)  It presents the main point in the middle of a long paragraph. 
E)  It requires a reader to gather additional information.

Question 5

It is more costly to administer and maintain email storage archives than it is to purchase hardware capable of storing records of the company's electronic communications.

Accepted Answer

A) True 
 B)False

Question 6

In order to solve a problem, it is essential to develop several solutions and measure them against the audience and purposes.

Accepted Answer

A) True 
 B)False

Question 7

All organizations across the world are required to follow the same standard workplace conventions.

Accepted Answer

A) True 
 B)False

Question 8

Sofia, an analyst at a major print media company, is preparing a document on the problems faced by the industry during a recent period. In the report, she explains that increased competition from more agile digital competitors and declining advertising revenues pose major challenges for the future. Which of the following documents is Sofia preparing in this scenario?

Accepted Answer

A)  letter of transmittal 
B)  performance appraisal 
C)  procedure bulletin 
D)  quarterly report 
E)  10-K Report 
A)  letter of transmittal 
B)  performance appraisal 
C)  procedure bulletin 
D)  quarterly report 
E)  10-K Report

Question 9

Discuss the main costs of communication.

Accepted Answer

Writing costs money. One main cost of wr

Question 10

Which of the following actions should be followed while solving business communication problems?

Accepted Answer

A)  consciously focusing on a single key solution 
B)  understanding that even irrelevant audience characteristics are important 
C)  emphasizing information by placing it in the middle of a paragraph 
D)  identifying one main audience benefit 
E)  ensuring that benefits are adapted well to the needs of the audience 
A)  consciously focusing on a single key solution 
B)  understanding that even irrelevant audience characteristics are important 
C)  emphasizing information by placing it in the middle of a paragraph 
D)  identifying one main audience benefit 
E)  ensuring that benefits are adapted well to the needs of the audience

Question 11

Formal corporate cultures are generally characterized by individually empowered workers.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following is a function of a request to deviate from policy and procedure bulletin?

Accepted Answer

A)  explaining that another approach is better than the standard approach for a specific situation 
B)  discussing profitability and problems during a period and how they deviate from the past 
C)  summarizing financial information to be filed with the Securities and Exchange Commission 
D)  discussing the granting or denying of a customer request to be given credit for defective goods 
E)  explaining why an organization's statistical figures deviate or vary from external market figures 
A)  explaining that another approach is better than the standard approach for a specific situation 
B)  discussing profitability and problems during a period and how they deviate from the past 
C)  summarizing financial information to be filed with the Securities and Exchange Commission 
D)  discussing the granting or denying of a customer request to be given credit for defective goods 
E)  explaining why an organization's statistical figures deviate or vary from external market figures

Question 13

The best way to keep an audience involved in a presentation is to make them guess what the presenter wants to convey.

Accepted Answer

A) True 
 B)False

Question 14

Leila is an entry-level sales representative. Unlike her boss, Leila does not need to have skills in reasoning, mathematics, and communication.

Accepted Answer

A) True 
 B)False

Question 15

Wei works at Architectural Consulting in Boston. He recently gave a presentation on "The Principles of Sustainable Design" to the members of his team, the sales team, and the marketing team. He also showed the presentation to his superiors before making a few changes and presenting it to the firm's customers. The external audience for Wei's presentation includes

Accepted Answer

A)  the sales team. 
B)  the marketing team. 
C)  his superiors. 
D)  the customers. 
E)  his subordinates. 
A)  the sales team. 
B)  the marketing team. 
C)  his superiors. 
D)  the customers. 
E)  his subordinates.

Question 16

A ________ is an external document granting or denying a customer request to be given credit for defective goods.

Accepted Answer

A)  10-K Report 
B)  quarterly report 
C)  policy and procedure bulletin 
D)  transmittal 
E)  claims adjustment 
A)  10-K Report 
B)  quarterly report 
C)  policy and procedure bulletin 
D)  transmittal 
E)  claims adjustment

Question 17

Which of the following is a way to make a document more visually inviting?

Accepted Answer

A)  avoiding the use of subject lines since they disorient the reader 
B)  using headings to group unrelated ideas 
C)  avoiding the numbering of points to make the document look clean 
D)  using lists and indented sections to emphasize examples 
E)  using long paragraphs consisting of more than ten typed lines 
A)  avoiding the use of subject lines since they disorient the reader 
B)  using headings to group unrelated ideas 
C)  avoiding the numbering of points to make the document look clean 
D)  using lists and indented sections to emphasize examples 
E)  using long paragraphs consisting of more than ten typed lines

Question 18

Leah, a communications manager at a travel company, needs to evaluate her team members' work for the last financial year. She needs to prepare a report on the evaluation of objectives they helped achieve. Which of the following documents is Leah preparing in this scenario?

Accepted Answer

A)  career assessment 
B)  performance appraisal 
C)  quarterly report 
D)  memo of congratulations 
E)  role-based assessment 
A)  career assessment 
B)  performance appraisal 
C)  quarterly report 
D)  memo of congratulations 
E)  role-based assessment

Question 19

Which of the following is an example of an unethical business communications practice?

Accepted Answer

A)  quickly alerting a manager of an emerging social media public relations crisis 
B)  forwarding a note from a superior containing derogatory language to the human relations department 
C)  spending extra time on a report to simplify complex language and visuals 
D)  notifying clients of product flaws and the company's plan to address them 
E)  failing to mention the loss of a key customer in an otherwise positive quarterly report 
A)  quickly alerting a manager of an emerging social media public relations crisis 
B)  forwarding a note from a superior containing derogatory language to the human relations department 
C)  spending extra time on a report to simplify complex language and visuals 
D)  notifying clients of product flaws and the company's plan to address them 
E)  failing to mention the loss of a key customer in an otherwise positive quarterly report

Question 20

Gabriel is drafting an annual report for his company. After completing the report, he sends it to all the department heads in the firm so that they can check the content and add information regarding their departments' achievements. After Gabriel receives and makes the requested changes, he sends the revised report to the CEO for a final check. The CEO checks the report and sends Gabriel the corrections that need to be incorporated. This process is commonly known as ________.

Accepted Answer

A)  document cycling 
B)  iterative messaging 
C)  email archiving 
D)  collation 
E)  administrative writing 
A)  document cycling 
B)  iterative messaging 
C)  email archiving 
D)  collation 
E)  administrative writing

Which of the following statements about business communications is true?

Paper documents and presentations are preferred over email, texting, tweeting, and phone calls when

A memo of congratulations is written to

Which of the following is a characteristic of good writing?

It is more costly to administer and maintain email storage archives than it is to purchase hardware capable of storing records of the company's electronic communications.

In order to solve a problem, it is essential to develop several solutions and measure them against the audience and purposes.

All organizations across the world are required to follow the same standard workplace conventions.

Discuss the main costs of communication.

Which of the following actions should be followed while solving business communication problems?

Formal corporate cultures are generally characterized by individually empowered workers.

Which of the following is a function of a request to deviate from policy and procedure bulletin?

The best way to keep an audience involved in a presentation is to make them guess what the presenter wants to convey.

Leila is an entry-level sales representative. Unlike her boss, Leila does not need to have skills in reasoning, mathematics, and communication.

A ________ is an external document granting or denying a customer request to be given credit for defective goods.

Which of the following is a way to make a document more visually inviting?

Leah, a communications manager at a travel company, needs to evaluate her team members' work for the last financial year. She needs to prepare a report on the evaluation of objectives they helped achieve. Which of the following documents is Leah preparing in this scenario?

Which of the following is an example of an unethical business communications practice?

Adapting Your Message to Your Audience

Building Goodwill

Planning, Composing, and Revising

Designing Documents

Communicating Across Cultures

Working and Writing in Teams

Sharing Informative and Positive Messages With Appropriate Technology

Delivering Negative Messages

Crafting Persuasive Messages

Developing Job Application Materials

Interviewing, Writing Follow-Up Messages, and Succeeding in the Job

Creating Visuals and Data Displays

Writing Proposals

Writing Reports

Making Oral Presentations

Filters

Exam 1: Succeeding in Business Communication

Which of the following statements about business communications is true?

Paper documents and presentations are preferred over email, texting, tweeting, and phone calls when

A memo of congratulations is written to

Which of the following is a characteristic of good writing?

It is more costly to administer and maintain email storage archives than it is to purchase hardware capable of storing records of the company's electronic communications.

In order to solve a problem, it is essential to develop several solutions and measure them against the audience and purposes.

All organizations across the world are required to follow the same standard workplace conventions.

Discuss the main costs of communication.

Which of the following actions should be followed while solving business communication problems?

Formal corporate cultures are generally characterized by individually empowered workers.

Which of the following is a function of a request to deviate from policy and procedure bulletin?

The best way to keep an audience involved in a presentation is to make them guess what the presenter wants to convey.

Leila is an entry-level sales representative. Unlike her boss, Leila does not need to have skills in reasoning, mathematics, and communication.

A ________ is an external document granting or denying a customer request to be given credit for defective goods.

Which of the following is a way to make a document more visually inviting?

Leah, a communications manager at a travel company, needs to evaluate her team members' work for the last financial year. She needs to prepare a report on the evaluation of objectives they helped achieve. Which of the following documents is Leah preparing in this scenario?

Which of the following is an example of an unethical business communications practice?

Adapting Your Message to Your Audience

Building Goodwill

Planning, Composing, and Revising

Designing Documents

Communicating Across Cultures

Working and Writing in Teams

Sharing Informative and Positive Messages With Appropriate Technology

Delivering Negative Messages

Crafting Persuasive Messages

Developing Job Application Materials

Interviewing, Writing Follow-Up Messages, and Succeeding in the Job

Creating Visuals and Data Displays

Writing Proposals

Writing Reports

Making Oral Presentations

Filters