Question 1

Julio is offering a benefit to an audience but only if the audience meets certain criteria. The most positive way for Julio to do this is to

Accepted Answer

A)  put the benefit first. 
B)  put the requirement first. 
C)  avoid mentioning the benefit. 
D)  avoid mentioning the requirement. 
E)  replace a negative word with a hidden negative. 
A)  put the benefit first. 
B)  put the requirement first. 
C)  avoid mentioning the benefit. 
D)  avoid mentioning the requirement. 
E)  replace a negative word with a hidden negative. A

Question 2

When you produce a business document with photographs, the photographs as a whole should show exactly 50 percent men and 50 percent women.

Accepted Answer

A) True 
 B)False  False

Question 3

When talking about people with disabilities, use language that

Accepted Answer

A)  detracts from the person. 
B)  focuses on the condition. 
C)  names the person first. 
D)  defines the person in terms of the condition. 
E)  demonstrates positive emphasis but not you-attitude. 
A)  detracts from the person. 
B)  focuses on the condition. 
C)  names the person first. 
D)  defines the person in terms of the condition. 
E)  demonstrates positive emphasis but not you-attitude. C

Question 4

Which of the following examples best illustrates a sentence with a hidden negative?

Accepted Answer

A)  Please be patient; the issue will be resolved as soon as possible. 
B)  The issue will be resolved within a week. 
C)  Our new brand of cereal is healthier. 
D)  This itinerary contains all the details of your trip, along with the fares. 
E)  If you have questions about the registration process, please call the technical helpline. 
A)  Please be patient; the issue will be resolved as soon as possible. 
B)  The issue will be resolved within a week. 
C)  Our new brand of cereal is healthier. 
D)  This itinerary contains all the details of your trip, along with the fares. 
E)  If you have questions about the registration process, please call the technical helpline.

Question 5

Regarding nonsexist language, which of the following statements about courtesy titles for women is true?

Accepted Answer

A)  Irrespective of whether a woman is married or single, address her as "Miss." 
B)  When you happen to know that a woman is married, always address her as "Mrs." 
C)  If a woman types her name in a certain way, use the title she designates to herself to address her. 
D)  No matter how a woman introduces herself on the phone, always respond by addressing her as "Miss." 
E)  If a woman has a professional title, use a different title than you would use for a man in the same profession. 
A)  Irrespective of whether a woman is married or single, address her as "Miss." 
B)  When you happen to know that a woman is married, always address her as "Mrs." 
C)  If a woman types her name in a certain way, use the title she designates to herself to address her. 
D)  No matter how a woman introduces herself on the phone, always respond by addressing her as "Miss." 
E)  If a woman has a professional title, use a different title than you would use for a man in the same profession.

Question 6

Which of the following is an example of a nonsexist job title?

Accepted Answer

A)  poetess 
B)  stewardess 
C)  mailman 
D)  flight attendant 
E)  sculptress 
A)  poetess 
B)  stewardess 
C)  mailman 
D)  flight attendant 
E)  sculptress

Question 7

Chang is the new manager of Good Eats Inc. He is required to send an email to Alex Wales, whom he has never met. He is not sure whether Alex is male or female. Which of the following is the most nonsexist way to address Alex in the email?

Accepted Answer

A)  Dear Mr. Alex 
B)  Mr. Alex 
C)  Dear Mr./Mrs. Wales 
D)  Dear Ms. Alex 
E)  Dear Alex Wales 
A)  Dear Mr. Alex 
B)  Mr. Alex 
C)  Dear Mr./Mrs. Wales 
D)  Dear Ms. Alex 
E)  Dear Alex Wales

Question 8

A sentence reads: "Please be patient while we fix the technical difficulties in the system." This sentence demonstrates the use of double negatives.

Accepted Answer

A) True 
 B)False

Question 9

Revisions for you-attitude often ________ because the revision is more specific and has more information.

Accepted Answer

A)  change the basic meaning of sentences 
B)  result in crisper sentences 
C)  result in more ambiguous sentences 
D)  increase the wordiness of sentences 
E)  increase the length of sentences 
A)  change the basic meaning of sentences 
B)  result in crisper sentences 
C)  result in more ambiguous sentences 
D)  increase the wordiness of sentences 
E)  increase the length of sentences

Question 10

Which of the following is most effective when trying to eliminate sexist generic pronouns?

Accepted Answer

A)  avoiding the use of pronoun pairs 
B)  avoiding the phrase "he or she" 
C)  using plural nouns or pronouns 
D)  mixing singular nouns and plural pronouns 
E)  avoiding the use of "you" 
A)  avoiding the use of pronoun pairs 
B)  avoiding the phrase "he or she" 
C)  using plural nouns or pronouns 
D)  mixing singular nouns and plural pronouns 
E)  avoiding the use of "you"

Question 11

In business communication, what are some key points to ensure that your writing contains nonracist and nonageist language?

Accepted Answer

Language is nonracist and nonageist when

Question 12

What are some of the ways in which technology can be used to build goodwill?

Accepted Answer

There are a variety of ways to use techn

Question 13

Rita, the founder of a commercial real estate company, is planning to announce several renovations to make the company office building more accommodating to employees with visual, hearing, mobility, or cognitive impairments. Which of the following announcements made by Rita is bias-free?

Accepted Answer

A)  We are installing new accommodations for all handicapped employees. 
B)  We are installing new accommodations for all disabled employees . 
C)  We are installing new accommodations for all employees with disabilities. 
D)  I am happy to announce that all individuals suffering from physical disabilities will be getting new accommodations. 
E)  You'll be happy to hear that all employees afflicted with physical disabilities will be getting new accommodations. 
A)  We are installing new accommodations for all handicapped employees. 
B)  We are installing new accommodations for all disabled employees . 
C)  We are installing new accommodations for all employees with disabilities. 
D)  I am happy to announce that all individuals suffering from physical disabilities will be getting new accommodations. 
E)  You'll be happy to hear that all employees afflicted with physical disabilities will be getting new accommodations.

Question 14

Gregory is the owner of a sporting goods store. He interviews 10 people for the post of store manager and eventually selects Camila. Gregory emails Camila to let her know that she has been selected for the post. Which of the following statements made by Gregory best conveys this information through you-attitude?

Accepted Answer

A)  You'll be happy to hear that you have been selected for the store manager's post. 
B)  You have been selected for the post of store manager. 
C)  I'm glad to inform you that I have appointed you as the store manager. 
D)  I have decided to appoint you as the store manager. 
E)  I have selected you for the store manager's post. 
A)  You'll be happy to hear that you have been selected for the store manager's post. 
B)  You have been selected for the post of store manager. 
C)  I'm glad to inform you that I have appointed you as the store manager. 
D)  I have decided to appoint you as the store manager. 
E)  I have selected you for the store manager's post.

Question 15

Positive emphasis can be created by putting the negative information in the middle of the message and presenting it concisely.

Accepted Answer

A) True 
 B)False

Question 16

While conveying bad news messages, straightforward negatives always damage credibility.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following statements about creating positive emphasis in a message is true?

Accepted Answer

A)  Linking a negative element to a benefit is good only when the audience acknowledges it as a benefit. 
B)  Replacing negative words with words that are exact opposites increases accuracy. 
C)  Removing negative words makes the sender sound arrogant and pushy. 
D)  Using straightforward negativity in a message damages credibility. 
E)  Putting the negative information at the end of a message is better than putting it in the middle of a message. 
A)  Linking a negative element to a benefit is good only when the audience acknowledges it as a benefit. 
B)  Replacing negative words with words that are exact opposites increases accuracy. 
C)  Removing negative words makes the sender sound arrogant and pushy. 
D)  Using straightforward negativity in a message damages credibility. 
E)  Putting the negative information at the end of a message is better than putting it in the middle of a message.

Question 18

Which of the following statements about positive psychology is true?

Accepted Answer

A)  It promotes a workplace where praise and goodwill are part of daily communications. 
B)  It is closely connected with positive emphasis but not with you-attitude. 
C)  It is implemented by providing less challenging work with a smaller variety of tasks. 
D)  It claims that the intensity, not frequency, of positive experiences is a better predictor of happiness. 
E)  It negates the role of social support because attaining social support is time consuming. 
A)  It promotes a workplace where praise and goodwill are part of daily communications. 
B)  It is closely connected with positive emphasis but not with you-attitude. 
C)  It is implemented by providing less challenging work with a smaller variety of tasks. 
D)  It claims that the intensity, not frequency, of positive experiences is a better predictor of happiness. 
E)  It negates the role of social support because attaining social support is time consuming.

Question 19

Businesses need to build goodwill only with external clients and stakeholders.

Accepted Answer

A) True 
 B)False

Question 20

To ensure bias-free communication, what should a writer do when a person's name or gender or both are not known? Explain with examples.

Accepted Answer

Student examples will vary. A sample ans

Julio is offering a benefit to an audience but only if the audience meets certain criteria. The most positive way for Julio to do this is to

When you produce a business document with photographs, the photographs as a whole should show exactly 50 percent men and 50 percent women.

When talking about people with disabilities, use language that

Which of the following examples best illustrates a sentence with a hidden negative?

Regarding nonsexist language, which of the following statements about courtesy titles for women is true?

Which of the following is an example of a nonsexist job title?

Chang is the new manager of Good Eats Inc. He is required to send an email to Alex Wales, whom he has never met. He is not sure whether Alex is male or female. Which of the following is the most nonsexist way to address Alex in the email?

A sentence reads: "Please be patient while we fix the technical difficulties in the system." This sentence demonstrates the use of double negatives.

Revisions for you-attitude often ________ because the revision is more specific and has more information.

Which of the following is most effective when trying to eliminate sexist generic pronouns?

In business communication, what are some key points to ensure that your writing contains nonracist and nonageist language?

What are some of the ways in which technology can be used to build goodwill?

Rita, the founder of a commercial real estate company, is planning to announce several renovations to make the company office building more accommodating to employees with visual, hearing, mobility, or cognitive impairments. Which of the following announcements made by Rita is bias-free?

Positive emphasis can be created by putting the negative information in the middle of the message and presenting it concisely.

While conveying bad news messages, straightforward negatives always damage credibility.

Which of the following statements about creating positive emphasis in a message is true?

Which of the following statements about positive psychology is true?

Businesses need to build goodwill only with external clients and stakeholders.

To ensure bias-free communication, what should a writer do when a person's name or gender or both are not known? Explain with examples.

Succeeding in Business Communication

Adapting Your Message to Your Audience

Planning, Composing, and Revising

Designing Documents

Communicating Across Cultures

Working and Writing in Teams

Sharing Informative and Positive Messages With Appropriate Technology

Delivering Negative Messages

Crafting Persuasive Messages

Developing Job Application Materials

Interviewing, Writing Follow-Up Messages, and Succeeding in the Job

Creating Visuals and Data Displays

Writing Proposals

Writing Reports

Making Oral Presentations

Filters

Exam 3: Building Goodwill

Julio is offering a benefit to an audience but only if the audience meets certain criteria. The most positive way for Julio to do this is to

When you produce a business document with photographs, the photographs as a whole should show exactly 50 percent men and 50 percent women.

When talking about people with disabilities, use language that

Which of the following examples best illustrates a sentence with a hidden negative?

Regarding nonsexist language, which of the following statements about courtesy titles for women is true?

Which of the following is an example of a nonsexist job title?

Chang is the new manager of Good Eats Inc. He is required to send an email to Alex Wales, whom he has never met. He is not sure whether Alex is male or female. Which of the following is the most nonsexist way to address Alex in the email?

A sentence reads: "Please be patient while we fix the technical difficulties in the system." This sentence demonstrates the use of double negatives.

Revisions for you-attitude often ________ because the revision is more specific and has more information.

Which of the following is most effective when trying to eliminate sexist generic pronouns?

In business communication, what are some key points to ensure that your writing contains nonracist and nonageist language?

What are some of the ways in which technology can be used to build goodwill?

Rita, the founder of a commercial real estate company, is planning to announce several renovations to make the company office building more accommodating to employees with visual, hearing, mobility, or cognitive impairments. Which of the following announcements made by Rita is bias-free?

Positive emphasis can be created by putting the negative information in the middle of the message and presenting it concisely.

While conveying bad news messages, straightforward negatives always damage credibility.

Which of the following statements about creating positive emphasis in a message is true?

Which of the following statements about positive psychology is true?

Businesses need to build goodwill only with external clients and stakeholders.

To ensure bias-free communication, what should a writer do when a person's name or gender or both are not known? Explain with examples.

Succeeding in Business Communication

Adapting Your Message to Your Audience

Planning, Composing, and Revising

Designing Documents

Communicating Across Cultures

Working and Writing in Teams

Sharing Informative and Positive Messages With Appropriate Technology

Delivering Negative Messages

Crafting Persuasive Messages

Developing Job Application Materials

Interviewing, Writing Follow-Up Messages, and Succeeding in the Job

Creating Visuals and Data Displays

Writing Proposals

Writing Reports

Making Oral Presentations

Filters