Exam 7: Working and Writing in Teams

Whenever Kizza's team receives criticism from their supervisor, the team rationalizes the criticism by saying that the supervisor has had a bad day. This rationalization will help make Kizza's team a successful one.

Kwame is interacting with Mark, an unhappy client, who did not receive the products he ordered on time. Mark says, "This is the second time that your order has arrived late at my factory." Kwame tries to accept this criticism positively by identifying the feelings that Mark seems to be expressing. Which of the following does Kwame most likely say?

Which of the following is a feature of the formation stage of a task team?

Which of the following statements best shows you-attitude?

Explain any one strategy of active listening with the help of an example.

List and explain the key steps in conflict resolution.

Joshua's team lets Joshua determine all the decisions because he talks the most and is the loudest person on the team. This is an effective team decision-making strategy.

Which of the following is important while planning a collaborative writing project?

Which of the following is an advantage of ethnically diverse teams?

Which of the following scenarios shows correct business etiquette?

Which of the following statements is true about roles in teams?

List the key elements for a good team meeting agenda.

Research has found that student teams who voiced disagreements as they analyzed, planned, and wrote a document produced significantly worse documents than those who suppressed disagreement.

Phongtorn is recognized by his team members as having excellent team management skills. Which of the following behaviors does Phongtorn most likely engage in during team meetings?

Burton's team is currently working on a project to protect the rainforests. The project is at its longest phase and will require a high level of commitment from all members of the team. Explain which stage of the task Burton's team is currently in and the key characteristics of this stage.

According to team-building expert Bob Frisch, which of the following helps a team to work through a team-decision deadlock?

Lotte is the leader of a team that has members located in four countries. Give an example of how Lotte can use technology to help her team collaborate.

A media management team is currently brainstorming for ideas about how to handle some negative publicity the company faces. Some of the members are passionate about certain solutions, while other members disagree. David, the team leader, lists all the ideas on a board and lets each member mark his or her priorities in order of preference, using a different colored circular sticker for each rank. David then picks the idea with the highest priority. Which of the following strategies has David implemented to help the team make a decision?

While revising a collaborative piece of writing, it is important to

Which of the following demonstrates active listening for a listener when a speaker is discussing a problem?