Question 1

What are the primary and secondary purposes of informative and positive messages?

Accepted Answer

Informative and positive messages have several purposes. The primary purposes include giving information or good news to the receiver or to reassure the receiver. It also involves having the receiver view the information positively. Secondary purposes involve building a good image of the sender and the sender's organization. It even helps to cement a good relationship between the sender and the receiver. It also comprises de-emphasizing any negative elements and reducing or eliminating future messages on the same subject.

Question 2

It is important to highlight information in a subject line if the information is neutral or negative.

Accepted Answer

A) True 
 B)False  False

Question 3

Telepresence is a low-cost alternative to video conferencing and allows employees to connect and collaborate remotely with web cameras that are standard on many newer laptops or tablets.

Accepted Answer

A) True 
 B)False  False

Question 4

Which of the following statements about a goodwill ending in positive and informative messages is true?

Accepted Answer

A)  It should work if the same basic message is sent to someone else with the same title. 
B)  It is a good idea to end an email with "feel free to call." 
C)  It should focus on the reader's hobbies, family, or personal life. 
D)  It should not refer to the company's relationship with the reader's organization. 
E)  It should show you see the reader as an individual. 
A)  It should work if the same basic message is sent to someone else with the same title. 
B)  It is a good idea to end an email with "feel free to call." 
C)  It should focus on the reader's hobbies, family, or personal life. 
D)  It should not refer to the company's relationship with the reader's organization. 
E)  It should show you see the reader as an individual.

Question 5

Pablo tweeted "The office meeting time has changed. It is now from nine to three. Have a great day! #change #newtime #officerules". Some people felt that Pablo's tweet was an inappropriate work place tweet because it

Accepted Answer

A)  is very informal. 
B)  uses many hashtags. 
C)  does not convey anything important. 
D)  does not use acronyms. 
E)  is too long. 
A)  is very informal. 
B)  uses many hashtags. 
C)  does not convey anything important. 
D)  does not use acronyms. 
E)  is too long.

Question 6

Dmitri is a publicity director for a transnational consumer electronics consortium. He has produced the company's annual report for the year 2017 and now intends to distribute it to the principal corporate stakeholders. Which of the following would be the most appropriate subject line for an email message with the report attached?

Accepted Answer

A)  Annual Report and strategic communications for external audiences 
B)  Annual Report for the current year 
C)  2017 Annual Report 
D)  Performance benchmarks and history from 2017 
E)  Details of the prior year's accomplishments 
A)  Annual Report and strategic communications for external audiences 
B)  Annual Report for the current year 
C)  2017 Annual Report 
D)  Performance benchmarks and history from 2017 
E)  Details of the prior year's accomplishments

Question 7

Which of the following should you do when creating subject lines to help ensure that an email is read?

Accepted Answer

A)  Make the subject line ambiguous and general to cater to a large audience. 
B)  Highlight the subject line if the information is neutral or negative. 
C)  Use conversational tags, such as "hello" or "thank you," to give the message a friendly note. 
D)  Name drop in the subject line to make an appropriate connection. 
E)  Ensure the reader does not recognize the sender to eliminate possible bias. 
A)  Make the subject line ambiguous and general to cater to a large audience. 
B)  Highlight the subject line if the information is neutral or negative. 
C)  Use conversational tags, such as "hello" or "thank you," to give the message a friendly note. 
D)  Name drop in the subject line to make an appropriate connection. 
E)  Ensure the reader does not recognize the sender to eliminate possible bias.

Question 8

Laila is a popular music artist. She recently had a chat with Jeremy, her public relations executive, asking him to work on increasing her online presence in order to build up her fan following. Jeremy then uses a microblog, which lets Laila's fans know what music album she is working on and concerts she will be giving through the use of short text messages. Which of the following modes of social media is Jeremy most likely using?

Accepted Answer

A)  Facebook 
B)  Wikis 
C)  Twitter 
D)  Orkut 
E)  LinkedIn 
A)  Facebook 
B)  Wikis 
C)  Twitter 
D)  Orkut 
E)  LinkedIn

Question 9

Which of the following is an example of a positive message?

Accepted Answer

A)  offering details to employees about the insurance benefits that a company offers 
B)  informing employees of an upcoming pay freeze due to a financial crisis 
C)  requesting monthly progress reports from the members of a sales department 
D)  offering criticism and pointing out loopholes in a subordinate's presentation 
E)  providing employees with sales target figures to be achieved for the upcoming quarter 
A)  offering details to employees about the insurance benefits that a company offers 
B)  informing employees of an upcoming pay freeze due to a financial crisis 
C)  requesting monthly progress reports from the members of a sales department 
D)  offering criticism and pointing out loopholes in a subordinate's presentation 
E)  providing employees with sales target figures to be achieved for the upcoming quarter

Question 10

Erika is a climate change campaigner and is working on a campaign to educate the public about global warming. She is currently working on the second stage of a project in which she needs to discuss educational strategies with Malik, the communications manager of the organization. She understands that her interaction with Malik will involve long discussions on the pros and cons of different strategies. She is also aware that the process is complicated, and she needs to efficiently understand Malik's views. Which of the following is most likely to be the ideal mode of communication for Erika and Malik?

Accepted Answer

A)  phone 
B)  text message 
C)  microblog 
D)  email 
E)  face-to-face visit 
A)  phone 
B)  text message 
C)  microblog 
D)  email 
E)  face-to-face visit

Question 11

Crista, a team leader, knows that she and her co-workers are facing a sensitive decision about how to confront a team member who is not doing his share of the work. She decides that the best communication channel to use for this discussion is a face-to-face meeting. The most likely reason for her choice is to

Accepted Answer

A)  create a permanent record of the discussion. 
B)  include as many team members as possible. 
C)  observe body language as well as tone of voice. 
D)  accommodate various people's schedules. 
E)  make the discussion as brief as possible. 
A)  create a permanent record of the discussion. 
B)  include as many team members as possible. 
C)  observe body language as well as tone of voice. 
D)  accommodate various people's schedules. 
E)  make the discussion as brief as possible.

Question 12

Face-to-face visits are a good choice of communication when

Accepted Answer

A)  you want to leave a paper trail. 
B)  you need something urgently. 
C)  the interaction is not likely to be repeated. 
D)  you want interaction to be the least intrusive. 
E)  communication is short and noncritical. 
A)  you want to leave a paper trail. 
B)  you need something urgently. 
C)  the interaction is not likely to be repeated. 
D)  you want interaction to be the least intrusive. 
E)  communication is short and noncritical.

Question 13

Which of the following is the best example of a goodwill ending in a positive business email?

Accepted Answer

A)  Have a good day! 
B)  Wish you a happy weekend! 
C)  Convey my regards to your family. 
D)  If you have any questions, please feel free to call. 
E)  I am looking forward to receiving more orders from you. 
A)  Have a good day! 
B)  Wish you a happy weekend! 
C)  Convey my regards to your family. 
D)  If you have any questions, please feel free to call. 
E)  I am looking forward to receiving more orders from you.

Question 14

Why is the use of humor in informative messages considered risky? How can the risks be avoided?

Accepted Answer

Humor is a risky tool because of its ten

Question 15

Itzel needs to schedule a meeting for her manager, Lee, with an important business client. She receives an email in the morning from the client's assistant. The email states that 11 a.m. on Tuesday suits them well and asks Itzel to confirm the time as soon as possible. Itzel needs to confirm the meeting by first checking if the time works well for Lee. Which of the following would be the best mode of communication for Itzel?

Accepted Answer

A)  email 
B)  blog 
C)  wiki 
D)  telepresence 
E)  phone 
A)  email 
B)  blog 
C)  wiki 
D)  telepresence 
E)  phone

Question 16

A social networking tool where users create a profile, chat, and share interests with other users is

Accepted Answer

A)  a blog. 
B)  a wiki. 
C)  Facebook. 
D)  LinkedIn. 
E)  Pinterest. 
A)  a blog. 
B)  a wiki. 
C)  Facebook. 
D)  LinkedIn. 
E)  Pinterest.

Question 17

Mariko is a public relations executive at a charitable foundation and needs to invite Robert Johnson, a renowned author, for the institution's annual function in March. Mariko knows that Mr. Johnson has a busy schedule and travels around the globe for her work. Which of the following should Mariko undertake while composing her email, keeping in mind Mr. Johnson's time restraints?

Accepted Answer

A)  Put important details about the annual meeting in the middle paragraph. 
B)  Use an overview if the email is less than one screen long. 
C)  Limit the email to the main topic of the annual meeting. 
D)  Avoid using headings if her email is more than one screen long. 
E)  Use off-topic materials to make the email interesting. 
A)  Put important details about the annual meeting in the middle paragraph. 
B)  Use an overview if the email is less than one screen long. 
C)  Limit the email to the main topic of the annual meeting. 
D)  Avoid using headings if her email is more than one screen long. 
E)  Use off-topic materials to make the email interesting.

Question 18

Which of the following would be classified as an informative message?

Accepted Answer

A)  denying an increase in credit limit by a bank to a customer 
B)  informing a student that an application to the college has been rejected 
C)  distributing the minutes of a meeting to all members of the meeting 
D)  informing an employer that a client is taking his account to a competitor 
E)  announcing to a customer that the payment for a policy is past due 
A)  denying an increase in credit limit by a bank to a customer 
B)  informing a student that an application to the college has been rejected 
C)  distributing the minutes of a meeting to all members of the meeting 
D)  informing an employer that a client is taking his account to a competitor 
E)  announcing to a customer that the payment for a policy is past due

Question 19

Which of the following is the best subject line for a neutral or positive message?

Accepted Answer

A)  Hello! Good news! 
B)  Thank You for the Effort 
C)  Office Will Be Closed Tomorrow 
D)  Submit Reports by December 12 
E)  Points to Be Discussed in the Next Meeting 
A)  Hello! Good news! 
B)  Thank You for the Effort 
C)  Office Will Be Closed Tomorrow 
D)  Submit Reports by December 12 
E)  Points to Be Discussed in the Next Meeting

Question 20

A subject line helps in retrieving a message and tells readers why they need to read the message.

Accepted Answer

A) True 
 B)False

What are the primary and secondary purposes of informative and positive messages?

It is important to highlight information in a subject line if the information is neutral or negative.

Telepresence is a low-cost alternative to video conferencing and allows employees to connect and collaborate remotely with web cameras that are standard on many newer laptops or tablets.

Which of the following statements about a goodwill ending in positive and informative messages is true?

Pablo tweeted "The office meeting time has changed. It is now from nine to three. Have a great day! #change #newtime #officerules". Some people felt that Pablo's tweet was an inappropriate work place tweet because it

Which of the following should you do when creating subject lines to help ensure that an email is read?

Which of the following is an example of a positive message?

Face-to-face visits are a good choice of communication when

Which of the following is the best example of a goodwill ending in a positive business email?

Why is the use of humor in informative messages considered risky? How can the risks be avoided?

A social networking tool where users create a profile, chat, and share interests with other users is

Which of the following would be classified as an informative message?

Which of the following is the best subject line for a neutral or positive message?

A subject line helps in retrieving a message and tells readers why they need to read the message.

Succeeding in Business Communication

Adapting Your Message to Your Audience

Building Goodwill

Planning, Composing, and Revising

Designing Documents

Communicating Across Cultures

Working and Writing in Teams

Delivering Negative Messages

Crafting Persuasive Messages

Developing Job Application Materials

Interviewing, Writing Follow-Up Messages, and Succeeding in the Job

Creating Visuals and Data Displays

Writing Proposals

Writing Reports

Making Oral Presentations

Filters

Exam 8: Sharing Informative and Positive Messages With Appropriate Technology

What are the primary and secondary purposes of informative and positive messages?

It is important to highlight information in a subject line if the information is neutral or negative.

Telepresence is a low-cost alternative to video conferencing and allows employees to connect and collaborate remotely with web cameras that are standard on many newer laptops or tablets.

Which of the following statements about a goodwill ending in positive and informative messages is true?

Pablo tweeted "The office meeting time has changed. It is now from nine to three. Have a great day! #change #newtime #officerules". Some people felt that Pablo's tweet was an inappropriate work place tweet because it

Which of the following should you do when creating subject lines to help ensure that an email is read?

Which of the following is an example of a positive message?

Face-to-face visits are a good choice of communication when

Which of the following is the best example of a goodwill ending in a positive business email?

Why is the use of humor in informative messages considered risky? How can the risks be avoided?

A social networking tool where users create a profile, chat, and share interests with other users is

Which of the following would be classified as an informative message?

Which of the following is the best subject line for a neutral or positive message?

A subject line helps in retrieving a message and tells readers why they need to read the message.

Succeeding in Business Communication

Adapting Your Message to Your Audience

Building Goodwill

Planning, Composing, and Revising

Designing Documents

Communicating Across Cultures

Working and Writing in Teams

Delivering Negative Messages

Crafting Persuasive Messages

Developing Job Application Materials

Interviewing, Writing Follow-Up Messages, and Succeeding in the Job

Creating Visuals and Data Displays

Writing Proposals

Writing Reports

Making Oral Presentations

Filters