Question 1

The increasing use of information technology (IT) can help organisations better manage relationships with their environments in which of the following ways?

Accepted Answer

A)  IT helps build and manage relationships with strategic partners. 
B)  IT helps organisations take care of their customers. 
C)  IT helps organisations work well with their resource suppliers. 
D)  None of the options listed is a way that IT can help organisations manage relationships with their environments. 
E)  All of the options listed are ways that IT can help organisations manage relationships with their environments. 
A)  IT helps build and manage relationships with strategic partners. 
B)  IT helps organisations take care of their customers. 
C)  IT helps organisations work well with their resource suppliers. 
D)  None of the options listed is a way that IT can help organisations manage relationships with their environments. 
E)  All of the options listed are ways that IT can help organisations manage relationships with their environments.

Question 2

Which of the following sequence of stages accurately describes the stages of development in e-commerce?

Accepted Answer

A)  Secure an online identity, establish a web presence, enable e-commerce, provide e-commerce and customer relationship management, and utilise a service application model. 
B)  Establish a web presence, enable e-commerce, secure an online identity, utilise a service application model, and provide e-commerce and customer relationship management. 
C)  Secure an online identity, utilise a service application model, enable e-commerce, establish a web presence, and provide e-commerce and customer relationship management. 
D)  Establish a web presence, secure an online identity, enable e-commerce, utilise a service application model, and provide e-commerce and customer relationship management. 
E)  Utilise a service application model, secure an online identity, establish a web presence, provide e-commerce and customer relationship management, and enable e-commerce. 
A)  Secure an online identity, establish a web presence, enable e-commerce, provide e-commerce and customer relationship management, and utilise a service application model. 
B)  Establish a web presence, enable e-commerce, secure an online identity, utilise a service application model, and provide e-commerce and customer relationship management. 
C)  Secure an online identity, utilise a service application model, enable e-commerce, establish a web presence, and provide e-commerce and customer relationship management. 
D)  Establish a web presence, secure an online identity, enable e-commerce, utilise a service application model, and provide e-commerce and customer relationship management. 
E)  Utilise a service application model, secure an online identity, establish a web presence, provide e-commerce and customer relationship management, and enable e-commerce.

Question 3

Which of the following statements does NOT accurately describe an attribute or feature of ethical decision making?

Accepted Answer

A)  The 'ethics double check' should address the question: 'How would I feel if this decision were published in the local newspaper?' 
B)  Only major managerial decisions need to meet the criteria of the 'ethics double check.' 
C)  Any discomfort in answering the 'ethics double check' questions signifies that the decision may have ethical shortcomings. 
D)  The 'ethics double check' should be done during step 3 of the decision making process. 
E)  The 'ethics double check' should address the question: 'How would I feel if my family finds out about this decision?' 
A)  The 'ethics double check' should address the question: 'How would I feel if this decision were published in the local newspaper?' 
B)  Only major managerial decisions need to meet the criteria of the 'ethics double check.' 
C)  Any discomfort in answering the 'ethics double check' questions signifies that the decision may have ethical shortcomings. 
D)  The 'ethics double check' should be done during step 3 of the decision making process. 
E)  The 'ethics double check' should address the question: 'How would I feel if my family finds out about this decision?'

Question 4

Which of the following is NOT a good example of a non-programmed decision situation?

Accepted Answer

A)  Consideration of an employee's request for tuition reimbursement for a job-related course taken at the local community college. 
B)  Assessing environmental changes and adjusting corporate strategy accordingly. 
C)  Evaluating different locations for setting up an overseas manufacturing facility. 
D)  Dealing with a massive equipment breakdown. 
E)  Dealing with an incident of workplace rage by a former employee. 
A)  Consideration of an employee's request for tuition reimbursement for a job-related course taken at the local community college. 
B)  Assessing environmental changes and adjusting corporate strategy accordingly. 
C)  Evaluating different locations for setting up an overseas manufacturing facility. 
D)  Dealing with a massive equipment breakdown. 
E)  Dealing with an incident of workplace rage by a former employee.

Question 5

The __________ describes decision making with complete information, where the manager faces a clearly defined problem and knows all possible action alternatives as well as their consequences.

Accepted Answer

A)  administrative decision model 
B)  behavioural decision model 
C)  political decision model 
D)  classical decision model 
E)  bounded rationality decision model 
A)  administrative decision model 
B)  behavioural decision model 
C)  political decision model 
D)  classical decision model 
E)  bounded rationality decision model

Question 6

The failure to adequately involve the people whose support is necessary to ensure a plan's complete implementation is a major reason for difficulties in the __________ stage of decision making.

Accepted Answer

A)  implementation 
B)  solution generation and evaluation 
C)  solution selection and 'ethics double check' 
D)  identification and problem definition 
E)  evaluation 
A)  implementation 
B)  solution generation and evaluation 
C)  solution selection and 'ethics double check' 
D)  identification and problem definition 
E)  evaluation

Question 7

An interactive computer-based information system that facilitates the efforts of several people working together in solving complex and unstructured problems is a:

Accepted Answer

A)  collective support system. 
B)  group decision support system. 
C)  problem-solving system. 
D)  communal information system. 
E)  brainstorming support system. 
A)  collective support system. 
B)  group decision support system. 
C)  problem-solving system. 
D)  communal information system. 
E)  brainstorming support system.

Question 8

A(n) __________ is made when a new and unfamiliar problem arises and a novel solution is crafted to meet the demands of the unique situation at hand.

Accepted Answer

A)  structured decision 
B)  programmed decision 
C)  non-programmed decision 
D)  difficult decision 
E)  unstructured decision 
A)  structured decision 
B)  programmed decision 
C)  non-programmed decision 
D)  difficult decision 
E)  unstructured decision

Question 9

An airline company uses a computer-based system to assist in scheduling maintenance for planes. The system combines the knowledge and insights associated with aircraft landing schedules of approximately three dozen aircraft routing specialists. It uses about 500 decision rules to 'reason' on behalf of the users. This system is an example of:

Accepted Answer

A)  an old-fashioned idea in the computer field. 
B)  likely to replace the judgements of new managers. 
C)  not likely to work efficiently and effectively. 
D)  an expert system. 
E)  designed to handle programmed decisions. 
A)  an old-fashioned idea in the computer field. 
B)  likely to replace the judgements of new managers. 
C)  not likely to work efficiently and effectively. 
D)  an expert system. 
E)  designed to handle programmed decisions.

Question 10

An organisation with effective knowledge management will:

Accepted Answer

A)  energise the organisation's learning processes. 
B)  ensure that its intellectual assets are well managed and continually enhanced. 
C)  ensure that knowledge is used as a strategic and integrative force in the organisation. 
D)  None of the options listed 
E)  All of the options listed 
A)  energise the organisation's learning processes. 
B)  ensure that its intellectual assets are well managed and continually enhanced. 
C)  ensure that knowledge is used as a strategic and integrative force in the organisation. 
D)  None of the options listed 
E)  All of the options listed

Question 11

Information technology has numerous important effects on the manager's job. Which one of the following is NOT one of these effects?

Accepted Answer

A)  Only the informational managerial role identified by Henry Mintzberg involves communication and information processing. 
B)  Any manager must act as a nerve centre of information flows, interacting with many sources in gathering, giving and receiving information. 
C)  Managers use information to make decisions in fulfilling the management functions of planning, organising, leading and controlling. 
D)  Managers should be devoted to implementing and maintaining the very best available information systems. 
E)  Managers must have a personal commitment to computer and information competency, and a willingness to utilise developments in information technology to best advantage. 
A)  Only the informational managerial role identified by Henry Mintzberg involves communication and information processing. 
B)  Any manager must act as a nerve centre of information flows, interacting with many sources in gathering, giving and receiving information. 
C)  Managers use information to make decisions in fulfilling the management functions of planning, organising, leading and controlling. 
D)  Managers should be devoted to implementing and maintaining the very best available information systems. 
E)  Managers must have a personal commitment to computer and information competency, and a willingness to utilise developments in information technology to best advantage.

Question 12

__________ are managers who try to solve problems but only when forced to by the situation.

Accepted Answer

A)  Problem solvers 
B)  Active managers 
C)  Problem avoiders 
D)  Problem followers 
E)  Problem seekers 
A)  Problem solvers 
B)  Active managers 
C)  Problem avoiders 
D)  Problem followers 
E)  Problem seekers

Question 13

Computer programs that arise out of the field of artificial intelligence and help managers analyse and solve problems at a highly skilled or proficient level that mimics the thinking of human experts are called:

Accepted Answer

A)  expert systems. 
B)  superior management software. 
C)  skilled programs. 
D)  artificial systems. 
E)  virtual reality systems. 
A)  expert systems. 
B)  superior management software. 
C)  skilled programs. 
D)  artificial systems. 
E)  virtual reality systems.

Question 14

Explain how risk, certainty and uncertainty influence the decisions that managers make.

Accepted Answer

Managers make decisions under certain, r

Question 15

Which level of management uses information to formulate strategies, objectives and long-term plans; to develop policies; and to make strategic decisions?

Accepted Answer

A)  Top managers 
B)  All levels of management 
C)  Top and middle managers 
D)  Middle managers 
E)  First-level managers 
A)  Top managers 
B)  All levels of management 
C)  Top and middle managers 
D)  Middle managers 
E)  First-level managers

Question 16

Which one of the following statements provides an INCORRECT description of the behavioural decision model?

Accepted Answer

A)  Because of bounded rationality managers make satisficing decisions, especially in dealing with ambiguous problems in risky and uncertain conditions. 
B)  Even with cognitive limitations, competent managers can make perfectly rational decisions in highly ambiguous situations. 
C)  Managerial decisions are rational only within the boundaries defined by available information. 
D)  Cognitive limitations make it difficult for managers to become fully informed. 
E)  Limits exist regarding human information-processing capabilities. 
A)  Because of bounded rationality managers make satisficing decisions, especially in dealing with ambiguous problems in risky and uncertain conditions. 
B)  Even with cognitive limitations, competent managers can make perfectly rational decisions in highly ambiguous situations. 
C)  Managerial decisions are rational only within the boundaries defined by available information. 
D)  Cognitive limitations make it difficult for managers to become fully informed. 
E)  Limits exist regarding human information-processing capabilities.

Question 17

Useful information has the characteristics of:

Accepted Answer

A)  timeliness, quality, completeness, relevance and acceptance. 
B)  timeliness, quantity, completeness, relevance and understandability. 
C)  timeliness, quality, completeness, relevance and understandability. 
D)  timeliness, completeness, relevance, applicability and acceptance. 
E)  timeliness, quantity, quality, completeness and acceptance. 
A)  timeliness, quality, completeness, relevance and acceptance. 
B)  timeliness, quantity, completeness, relevance and understandability. 
C)  timeliness, quality, completeness, relevance and understandability. 
D)  timeliness, completeness, relevance, applicability and acceptance. 
E)  timeliness, quantity, quality, completeness and acceptance.

Question 18

The most difficult decision environment for any manager to deal with is:

Accepted Answer

A)  certainty. 
B)  risk. 
C)  uncertainty. 
D)  innovation. 
E)  probability. 
A)  certainty. 
B)  risk. 
C)  uncertainty. 
D)  innovation. 
E)  probability.

Question 19

_________ describes the processes through which organisations develop, organise and share knowledge to achieve competitive advantage.

Accepted Answer

A)  Information management 
B)  Employee training and development 
C)  Knowledge management 
D)  Competitive analysis 
E)  Strategic positioning 
A)  Information management 
B)  Employee training and development 
C)  Knowledge management 
D)  Competitive analysis 
E)  Strategic positioning

Question 20

Which one of the following statements regarding decision making models is CORRECT?

Accepted Answer

A)  The behavioural decision model describes how managers act in situations of limited information and bounded rationality. 
B)  The classical decision model predicts that managers will make optimising decisions. 
C)  The classical decision model views managers as acting in a certain world. 
D)  The behavioural decision model predicts that managers will make satisficing decisions. 
E)  All of the options listed 
A)  The behavioural decision model describes how managers act in situations of limited information and bounded rationality. 
B)  The classical decision model predicts that managers will make optimising decisions. 
C)  The classical decision model views managers as acting in a certain world. 
D)  The behavioural decision model predicts that managers will make satisficing decisions. 
E)  All of the options listed

The increasing use of information technology (IT) can help organisations better manage relationships with their environments in which of the following ways?

Which of the following sequence of stages accurately describes the stages of development in e-commerce?

Which of the following statements does NOT accurately describe an attribute or feature of ethical decision making?

Which of the following is NOT a good example of a non-programmed decision situation?

The __________ describes decision making with complete information, where the manager faces a clearly defined problem and knows all possible action alternatives as well as their consequences.

The failure to adequately involve the people whose support is necessary to ensure a plan's complete implementation is a major reason for difficulties in the __________ stage of decision making.

An interactive computer-based information system that facilitates the efforts of several people working together in solving complex and unstructured problems is a:

A(n) __________ is made when a new and unfamiliar problem arises and a novel solution is crafted to meet the demands of the unique situation at hand.

An organisation with effective knowledge management will:

Information technology has numerous important effects on the manager's job. Which one of the following is NOT one of these effects?

__________ are managers who try to solve problems but only when forced to by the situation.

Computer programs that arise out of the field of artificial intelligence and help managers analyse and solve problems at a highly skilled or proficient level that mimics the thinking of human experts are called:

Explain how risk, certainty and uncertainty influence the decisions that managers make.

Which level of management uses information to formulate strategies, objectives and long-term plans; to develop policies; and to make strategic decisions?

Which one of the following statements provides an INCORRECT description of the behavioural decision model?

Useful information has the characteristics of:

The most difficult decision environment for any manager to deal with is:

_________ describes the processes through which organisations develop, organise and share knowledge to achieve competitive advantage.

Which one of the following statements regarding decision making models is CORRECT?

The Contemporary Workplace

Historical Foundations of Management

Environment and Diversity

International Dimensions of Management

Ethical Behaviour and Social Responsibility

Sustainability

Planning

Strategic Management

Organising

Controlling

Human Resource Management

Leading

Communication and Interpersonal Skills

Motivation and Rewards

Individuals, Job Design and Stress

Teams and Teamwork

Leading and Managing Change

Entrepreneurship and New Ventures

Operations and Services Management

Filters

Exam 7: Information and Decision Making

The increasing use of information technology (IT) can help organisations better manage relationships with their environments in which of the following ways?

Which of the following sequence of stages accurately describes the stages of development in e-commerce?

Which of the following statements does NOT accurately describe an attribute or feature of ethical decision making?

Which of the following is NOT a good example of a non-programmed decision situation?

The __________ describes decision making with complete information, where the manager faces a clearly defined problem and knows all possible action alternatives as well as their consequences.

The failure to adequately involve the people whose support is necessary to ensure a plan's complete implementation is a major reason for difficulties in the __________ stage of decision making.

An interactive computer-based information system that facilitates the efforts of several people working together in solving complex and unstructured problems is a:

A(n) __________ is made when a new and unfamiliar problem arises and a novel solution is crafted to meet the demands of the unique situation at hand.

An organisation with effective knowledge management will:

Information technology has numerous important effects on the manager's job. Which one of the following is NOT one of these effects?

__________ are managers who try to solve problems but only when forced to by the situation.

Computer programs that arise out of the field of artificial intelligence and help managers analyse and solve problems at a highly skilled or proficient level that mimics the thinking of human experts are called:

Explain how risk, certainty and uncertainty influence the decisions that managers make.

Which level of management uses information to formulate strategies, objectives and long-term plans; to develop policies; and to make strategic decisions?

Which one of the following statements provides an INCORRECT description of the behavioural decision model?

Useful information has the characteristics of:

The most difficult decision environment for any manager to deal with is:

_________ describes the processes through which organisations develop, organise and share knowledge to achieve competitive advantage.

Which one of the following statements regarding decision making models is CORRECT?

The Contemporary Workplace

Historical Foundations of Management

Environment and Diversity

International Dimensions of Management

Ethical Behaviour and Social Responsibility

Sustainability

Planning

Strategic Management

Organising

Controlling

Human Resource Management

Leading

Communication and Interpersonal Skills

Motivation and Rewards

Individuals, Job Design and Stress

Teams and Teamwork

Leading and Managing Change

Entrepreneurship and New Ventures

Operations and Services Management

Filters