Question 1

Which of the following is NOT one of the activities influenced or enabled by extranets?

Accepted Answer

A)  Extranets provide the basic foundations for the fast-paced developments that are occurring in electronic commerce or e-business. 
B)  Extranets promote more integration within an organisation, thereby improving operational effectiveness and efficiency. 
C)  Extranets are major components in an organisation's linkages with suppliers and/or customers. 
D)  Extranets are increasingly used to allow information transfers between two or more organisations. 
E)  Extranets enable companies to communicate electronically with one another in order to move and share documents such as purchase orders, bills, receipt confirmations, and even payments for services rendered. 
A)  Extranets provide the basic foundations for the fast-paced developments that are occurring in electronic commerce or e-business. 
B)  Extranets promote more integration within an organisation, thereby improving operational effectiveness and efficiency. 
C)  Extranets are major components in an organisation's linkages with suppliers and/or customers. 
D)  Extranets are increasingly used to allow information transfers between two or more organisations. 
E)  Extranets enable companies to communicate electronically with one another in order to move and share documents such as purchase orders, bills, receipt confirmations, and even payments for services rendered.

Question 2

A(n) __________ is a choice among alternative possible courses of action.

Accepted Answer

A)  performance deficiency 
B)  decision 
C)  performance opportunity 
D)  problem 
E)  action plan 
A)  performance deficiency 
B)  decision 
C)  performance opportunity 
D)  problem 
E)  action plan

Question 3

Managers should use __________ in high uncertainty situations where limited facts and few decision precedents exist.

Accepted Answer

A)  the nominal group technique 
B)  systematic thinking 
C)  intuitive thinking 
D)  decision tree analysis 
E)  the brainstorming technique 
A)  the nominal group technique 
B)  systematic thinking 
C)  intuitive thinking 
D)  decision tree analysis 
E)  the brainstorming technique

Question 4

Which of the following statements does NOT accurately describe an aspect of how managers should deal with a crisis?

Accepted Answer

A)  A crisis may be made worse if critical decisions are made with poor or inadequate information and from a limited perspective. 
B)  Proactive managers try to identify those situations that are likely to be susceptible to a crisis, and then develop basic contingency plans for crisis management. 
C)  Most managers react to crisis situations by readily involving others in solving the problem. 
D)  Information and teamwork are especially crucial in solving a crisis situation. 
E)  The ability to handle a crisis may be the ultimate test of a manager's problem-solving capabilities. 
A)  A crisis may be made worse if critical decisions are made with poor or inadequate information and from a limited perspective. 
B)  Proactive managers try to identify those situations that are likely to be susceptible to a crisis, and then develop basic contingency plans for crisis management. 
C)  Most managers react to crisis situations by readily involving others in solving the problem. 
D)  Information and teamwork are especially crucial in solving a crisis situation. 
E)  The ability to handle a crisis may be the ultimate test of a manager's problem-solving capabilities.

Question 5

What is a learning organisation? Explain how a business can transform itself into a learning organisation.

Accepted Answer

A learning organisation continuously cha

Question 6

__________ is the process of buying and selling goods electronically through the use of the Internet and related information technologies.

Accepted Answer

A)  Information management 
B)  The electronic office 
C)  Robotics 
D)  Electronic commerce 
E)  Information management. 
A)  Information management 
B)  The electronic office 
C)  Robotics 
D)  Electronic commerce 
E)  Information management.

Question 7

When decision-makers lack complete information but have some knowledge of the probabilities associated with the outcomes of various courses of action, they are operating in an environment of:

Accepted Answer

A)  subjectivity. 
B)  uncertainty. 
C)  certainty. 
D)  risk. 
E)  None of the options listed 
A)  subjectivity. 
B)  uncertainty. 
C)  certainty. 
D)  risk. 
E)  None of the options listed

Question 8

The potential disadvantages of group decision making include which of the following?

Accepted Answer

A)  Individual team members may feel pressure to conform to the wishes of others. 
B)  Minority domination may occur. 
C)  Decision making takes longer. 
D)  None of the options listed 
E)  All of the options listed 
A)  Individual team members may feel pressure to conform to the wishes of others. 
B)  Minority domination may occur. 
C)  Decision making takes longer. 
D)  None of the options listed 
E)  All of the options listed

Question 9

Which statement about heuristics is correct?

Accepted Answer

A)  The availability heuristic occurs when people use information from memory as a basis for assessing a situation or event. 
B)  The representativeness heuristic occurs when people assess the likelihood of something occurring based on its similarity to some stereotyped set of occurrences. 
C)  The anchoring and adjustment heuristic involves making decisions based on alterations to a previously existing value or starting point. 
D)  None of the options listed 
E)  All of the options listed 
A)  The availability heuristic occurs when people use information from memory as a basis for assessing a situation or event. 
B)  The representativeness heuristic occurs when people assess the likelihood of something occurring based on its similarity to some stereotyped set of occurrences. 
C)  The anchoring and adjustment heuristic involves making decisions based on alterations to a previously existing value or starting point. 
D)  None of the options listed 
E)  All of the options listed

Question 10

Which of the following is not a characteristic of useful information?

Accepted Answer

A)  The information is accurate and reliable. 
B)  The information is appropriate for the task at hand. 
C)  The information is complete and sufficient for the task at hand. 
D)  The information is available when needed. 
E)  The information will enable the user to be involved in making decisions and increase the likelihood of his/her commitment to those decisions. 
A)  The information is accurate and reliable. 
B)  The information is appropriate for the task at hand. 
C)  The information is complete and sufficient for the task at hand. 
D)  The information is available when needed. 
E)  The information will enable the user to be involved in making decisions and increase the likelihood of his/her commitment to those decisions.

Question 11

The third step of the decision making process involves:

Accepted Answer

A)  gathering information, processing information and deliberating. 
B)  selecting a preferred course of action. 
C)  implementing the solution. 
D)  generating alternative solutions and evaluating them. 
E)  evaluating the results. 
A)  gathering information, processing information and deliberating. 
B)  selecting a preferred course of action. 
C)  implementing the solution. 
D)  generating alternative solutions and evaluating them. 
E)  evaluating the results.

Question 12

Suppose retail sales are steadily dropping. Executive A says it is probably a seasonal drop and should be ignored. Executive B suggests convening a task force to analyse the situation before a decision is made. Executive C says the answer to the drop in sales is to conduct market research and possibly develop a new image for the store or revamp the marketing campaign to make the store more appealing to the consumer. Which of the following statements accurately describes the three executives' different styles for dealing with problems?

Accepted Answer

A)  A is a problem avoider; B is a problem avoider; C is problem solver. 
B)  A is a problem avoider; B is a problem seeker; C is a problem seeker. 
C)  A is a problem avoider; B is a problem solver; C is a problem seeker. 
D)  A is a problem avoider; B is problem seeker; C is a problem solver. 
E)  None of the options listed is accurate 
A)  A is a problem avoider; B is a problem avoider; C is problem solver. 
B)  A is a problem avoider; B is a problem seeker; C is a problem seeker. 
C)  A is a problem avoider; B is a problem solver; C is a problem seeker. 
D)  A is a problem avoider; B is problem seeker; C is a problem solver. 
E)  None of the options listed is accurate

Question 13

Tips on how to avoid the escalation of commitment trap in decision making include all of the following EXCEPT:

Accepted Answer

A)  determining why the particular course of action is right. 
B)  setting advance limits on involvement. 
C)  not letting others influence your decision. 
D)  guarding yourself against the tendency to quit too soon. 
E)  keeping in mind the costs involved. 
A)  determining why the particular course of action is right. 
B)  setting advance limits on involvement. 
C)  not letting others influence your decision. 
D)  guarding yourself against the tendency to quit too soon. 
E)  keeping in mind the costs involved.

Question 14

The potential advantages of group decision making include all of the following EXCEPT:

Accepted Answer

A)  minority domination may occur. 
B)  it makes greater amounts of information, knowledge and expertise available to solve problems. 
C)  it increases the commitment of team members to the final plans. 
D)  it increases the understanding and acceptance of outcomes by members. 
E)  it increases the number of action alternatives that are examined. 
A)  minority domination may occur. 
B)  it makes greater amounts of information, knowledge and expertise available to solve problems. 
C)  it increases the commitment of team members to the final plans. 
D)  it increases the understanding and acceptance of outcomes by members. 
E)  it increases the number of action alternatives that are examined.

Question 15

The best managers and team leaders use both ___________ decision making, employing the one that best fits the problem at hand.

Accepted Answer

A)  classical and group 
B)  individual and group 
C)  behavioural and group 
D)  behavioural and individual 
E)  classical and individual 
A)  classical and group 
B)  individual and group 
C)  behavioural and group 
D)  behavioural and individual 
E)  classical and individual

Question 16

__________ uses information technology (IT) to meet the information needs of managers as they make decisions on a daily basis.

Accepted Answer

A)  An intranet 
B)  An extranet 
C)  An inter-organisational information system 
D)  An enterprise-wide network 
E)  A management information system 
A)  An intranet 
B)  An extranet 
C)  An inter-organisational information system 
D)  An enterprise-wide network 
E)  A management information system

Question 17

Which of the following statements does NOT accurately characterise the nature of problems?

Accepted Answer

A)  A performance opportunity occurs when an actual situation turns out either better than anticipated or offers the potential to be so. 
B)  A problem refers to any difference between an uncertain situation and a perceived situation. 
C)  A performance deficiency occurs when actual performance is less than desired performance. 
D)  A problem refers to any difference between an actual situation and a desired situation. 
E)  The challenge in dealing with any problem is to proceed with effective problem solving. 
A)  A performance opportunity occurs when an actual situation turns out either better than anticipated or offers the potential to be so. 
B)  A problem refers to any difference between an uncertain situation and a perceived situation. 
C)  A performance deficiency occurs when actual performance is less than desired performance. 
D)  A problem refers to any difference between an actual situation and a desired situation. 
E)  The challenge in dealing with any problem is to proceed with effective problem solving.

Question 18

The ideal, but seldom achieved, condition for managerial problem solving is characterised by:

Accepted Answer

A)  low risk, because managers seek a little stimulation. 
B)  certainty, because the manager simply has to locate the alternative offering the best solution. 
C)  high risk, because that is when high profits are possible. 
D)  uncertainty, because that offers the greatest chance for creativity. 
E)  normality, because that is the condition under which all the business principles work. 
A)  low risk, because managers seek a little stimulation. 
B)  certainty, because the manager simply has to locate the alternative offering the best solution. 
C)  high risk, because that is when high profits are possible. 
D)  uncertainty, because that offers the greatest chance for creativity. 
E)  normality, because that is the condition under which all the business principles work.

Question 19

Which of the following does NOT accurately describe the evaluation of results in the decision making process?

Accepted Answer

A)  The process must be renewed when results are not achieved. 
B)  A modified or new solution may need to be generated if the original solution appears to be inadequate. 
C)  Evaluation is made easier if the solution involves clear objectives with measurable targets and timetables. 
D)  Only negative consequences of the chosen course of action need to be examined. 
E)  The decision making process is not complete until results are evaluated. 
A)  The process must be renewed when results are not achieved. 
B)  A modified or new solution may need to be generated if the original solution appears to be inadequate. 
C)  Evaluation is made easier if the solution involves clear objectives with measurable targets and timetables. 
D)  Only negative consequences of the chosen course of action need to be examined. 
E)  The decision making process is not complete until results are evaluated.

Question 20

Typical criteria for evaluating alternative solutions include all of the following EXCEPT:

Accepted Answer

A)  timeliness. 
B)  ease of implementation. 
C)  acceptability. 
D)  benefits and costs. 
E)  ethical soundness. 
A)  timeliness. 
B)  ease of implementation. 
C)  acceptability. 
D)  benefits and costs. 
E)  ethical soundness.

Which of the following is NOT one of the activities influenced or enabled by extranets?

A(n) __________ is a choice among alternative possible courses of action.

Managers should use __________ in high uncertainty situations where limited facts and few decision precedents exist.

Which of the following statements does NOT accurately describe an aspect of how managers should deal with a crisis?

What is a learning organisation? Explain how a business can transform itself into a learning organisation.

__________ is the process of buying and selling goods electronically through the use of the Internet and related information technologies.

When decision-makers lack complete information but have some knowledge of the probabilities associated with the outcomes of various courses of action, they are operating in an environment of:

The potential disadvantages of group decision making include which of the following?

Which statement about heuristics is correct?

Which of the following is not a characteristic of useful information?

The third step of the decision making process involves:

Tips on how to avoid the escalation of commitment trap in decision making include all of the following EXCEPT:

The potential advantages of group decision making include all of the following EXCEPT:

The best managers and team leaders use both ___________ decision making, employing the one that best fits the problem at hand.

__________ uses information technology (IT) to meet the information needs of managers as they make decisions on a daily basis.

Which of the following statements does NOT accurately characterise the nature of problems?

The ideal, but seldom achieved, condition for managerial problem solving is characterised by:

Which of the following does NOT accurately describe the evaluation of results in the decision making process?

Typical criteria for evaluating alternative solutions include all of the following EXCEPT:

The Contemporary Workplace

Historical Foundations of Management

Environment and Diversity

International Dimensions of Management

Ethical Behaviour and Social Responsibility

Sustainability

Planning

Strategic Management

Organising

Controlling

Human Resource Management

Leading

Communication and Interpersonal Skills

Motivation and Rewards

Individuals, Job Design and Stress

Teams and Teamwork

Leading and Managing Change

Entrepreneurship and New Ventures

Operations and Services Management

Filters

Exam 7: Information and Decision Making

Which of the following is NOT one of the activities influenced or enabled by extranets?

A(n) __________ is a choice among alternative possible courses of action.

Managers should use __________ in high uncertainty situations where limited facts and few decision precedents exist.

Which of the following statements does NOT accurately describe an aspect of how managers should deal with a crisis?

What is a learning organisation? Explain how a business can transform itself into a learning organisation.

__________ is the process of buying and selling goods electronically through the use of the Internet and related information technologies.

When decision-makers lack complete information but have some knowledge of the probabilities associated with the outcomes of various courses of action, they are operating in an environment of:

The potential disadvantages of group decision making include which of the following?

Which statement about heuristics is correct?

Which of the following is not a characteristic of useful information?

The third step of the decision making process involves:

Tips on how to avoid the escalation of commitment trap in decision making include all of the following EXCEPT:

The potential advantages of group decision making include all of the following EXCEPT:

The best managers and team leaders use both ___________ decision making, employing the one that best fits the problem at hand.

__________ uses information technology (IT) to meet the information needs of managers as they make decisions on a daily basis.

Which of the following statements does NOT accurately characterise the nature of problems?

The ideal, but seldom achieved, condition for managerial problem solving is characterised by:

Which of the following does NOT accurately describe the evaluation of results in the decision making process?

Typical criteria for evaluating alternative solutions include all of the following EXCEPT:

The Contemporary Workplace

Historical Foundations of Management

Environment and Diversity

International Dimensions of Management

Ethical Behaviour and Social Responsibility

Sustainability

Planning

Strategic Management

Organising

Controlling

Human Resource Management

Leading

Communication and Interpersonal Skills

Motivation and Rewards

Individuals, Job Design and Stress

Teams and Teamwork

Leading and Managing Change

Entrepreneurship and New Ventures

Operations and Services Management

Filters