Question 1

Companies that invest in information technology in the quest for competitive advantage can expect to benefit through:

Accepted Answer

A)  lower costs. 
B)  improved customer services. 
C)  better quality. 
D)  None of the options listed 
E)  All of the options listed 
A)  lower costs. 
B)  improved customer services. 
C)  better quality. 
D)  None of the options listed 
E)  All of the options listed

Question 2

A company purchases a new computer system for the purpose of streamlining the processing of customer orders. The company's objective is to decrease processing time so that 98% of all orders are shipped within 24 hours of being received. After operating with the new system for three months, the company was shipping 92% of all orders within 24 hours. This situation is an example of a(n):

Accepted Answer

A)  ethical situation. 
B)  work process weakness. 
C)  performance deficiency. 
D)  performance opportunity. 
E)  planning weakness. 
A)  ethical situation. 
B)  work process weakness. 
C)  performance deficiency. 
D)  performance opportunity. 
E)  planning weakness.

Question 3

Explain how managers and other organisation members can use decision support systems. Also discuss the advantages and disadvantages of using decision support systems.

Accepted Answer

A decision support system allows a compu

Question 4

The __________ describes decision making with limited information and bounded rationality where people are assumed to act only in terms of what they perceive about a given situation is called.

Accepted Answer

A)  behavioural decision model 
B)  personal decision model 
C)  biased decision model 
D)  executive decision model 
E)  descriptive decision model 
A)  behavioural decision model 
B)  personal decision model 
C)  biased decision model 
D)  executive decision model 
E)  descriptive decision model

Question 5

According to Peter Senge, the core ingredients of a learning organisation include all of the following EXCEPT:

Accepted Answer

A)  everyone is motivated by self-interest. 
B)  everyone becomes self-aware and open to others. 
C)  everyone learns how the whole organisation works. 
D)  everyone sets aside old ways of thinking. 
E)  everyone works together to accomplish the action plan. 
A)  everyone is motivated by self-interest. 
B)  everyone becomes self-aware and open to others. 
C)  everyone learns how the whole organisation works. 
D)  everyone sets aside old ways of thinking. 
E)  everyone works together to accomplish the action plan.

Question 6

Problem solving and decision making are dependent on quality __________ being available to the right people at the right time.

Accepted Answer

A)  information 
B)  services 
C)  products 
D)  goals 
E)  control 
A)  information 
B)  services 
C)  products 
D)  goals 
E)  control

Question 7

A good example of a programmed decision is to:

Accepted Answer

A)  place poor performing students on probation at a pre-established minimum grade average. 
B)  initiate an external audit when charitable deductions reported on the tax form exceed a certain limit. 
C)  reorder inventory automatically when it falls to a certain level. 
D)  None of the options listed 
E)  All of the options listed 
A)  place poor performing students on probation at a pre-established minimum grade average. 
B)  initiate an external audit when charitable deductions reported on the tax form exceed a certain limit. 
C)  reorder inventory automatically when it falls to a certain level. 
D)  None of the options listed 
E)  All of the options listed

Question 8

Which of the following statements accurately describes the advantages of groupware?

Accepted Answer

A)  Groupware facilitates work by team members who work different shifts or are dispersed geographically. 
B)  Groupware facilitates information exchange, group decision making and work scheduling. 
C)  Groupware facilitates group activities without the requirement of face-to-face meetings. 
D)  All of these statements accurately describe the advantages of groupware. 
E)  Groupware facilitates the opportunity to create and use virtual teams. 
A)  Groupware facilitates work by team members who work different shifts or are dispersed geographically. 
B)  Groupware facilitates information exchange, group decision making and work scheduling. 
C)  Groupware facilitates group activities without the requirement of face-to-face meetings. 
D)  All of these statements accurately describe the advantages of groupware. 
E)  Groupware facilitates the opportunity to create and use virtual teams.

Question 9

__________ is the ability to remain focused on long-term objectives while being flexible in dealing with short-term problems and opportunities in a timely manner.

Accepted Answer

A)  System opportunism 
B)  Individual opportunism 
C)  Intuitive opportunism 
D)  Competitive opportunism 
E)  Strategic opportunism 
A)  System opportunism 
B)  Individual opportunism 
C)  Intuitive opportunism 
D)  Competitive opportunism 
E)  Strategic opportunism

Question 10

A problem exists when there is a difference between __________ and __________.

Accepted Answer

A)  a past situation; the current situation 
B)  an actual situation; a potential situation 
C)  goals; objectives 
D)  an actual situation; a desired situation 
E)  the financial bottom line in one quarter; the financial bottom line in the next quarter 
A)  a past situation; the current situation 
B)  an actual situation; a potential situation 
C)  goals; objectives 
D)  an actual situation; a desired situation 
E)  the financial bottom line in one quarter; the financial bottom line in the next quarter

Question 11

Common information systems mistakes include all of the following EXCEPT which one?

Accepted Answer

A)  Don't assume that the newest technology is always best. 
B)  Don't assume that everyone understands computer etiquette. 
C)  Don't assume that more information is always better. 
D)  Don't assume that the computer can replace human judgement. 
E)  Don't assume that everyone understands how an information system works. 
A)  Don't assume that the newest technology is always best. 
B)  Don't assume that everyone understands computer etiquette. 
C)  Don't assume that more information is always better. 
D)  Don't assume that the computer can replace human judgement. 
E)  Don't assume that everyone understands how an information system works.

Question 12

Most higher-level managerial decision situations can be classified as:

Accepted Answer

A)  classical and unexpected. 
B)  routine and administrative. 
C)  intuitive and functional. 
D)  systematic and behavioural. 
E)  non-routine and unstructured. 
A)  classical and unexpected. 
B)  routine and administrative. 
C)  intuitive and functional. 
D)  systematic and behavioural. 
E)  non-routine and unstructured.

Question 13

The first step in the decision making process involves:

Accepted Answer

A)  gathering information, processing information and deliberating. 
B)  selecting a preferred solution. 
C)  implementing the preferred solution. 
D)  generating alternative solutions and evaluating them. 
E)  evaluating the results. 
A)  gathering information, processing information and deliberating. 
B)  selecting a preferred solution. 
C)  implementing the preferred solution. 
D)  generating alternative solutions and evaluating them. 
E)  evaluating the results.

Question 14

The president of a company anticipated the need for a new product line to replace other products that were reaching their maximum sales potential. This president could be described as a:

Accepted Answer

A)  problem definer. 
B)  problem solver. 
C)  problem finder. 
D)  problem avoider. 
E)  problem seeker. 
A)  problem definer. 
B)  problem solver. 
C)  problem finder. 
D)  problem avoider. 
E)  problem seeker.

Question 15

Decision making is a _________ process that begins with __________ and ends with __________.

Accepted Answer

A)  five-step; identifying and defining the problem; implementing the solution 
B)  five-step; identifying and defining the problem; evaluating the results of the implemented solution 
C)  four-step; identifying and defining the problem; implementing the solution 
D)  six-step; generating alternative solutions; implementing the solution 
E)  six-step; generating alternative solutions; evaluating the results 
A)  five-step; identifying and defining the problem; implementing the solution 
B)  five-step; identifying and defining the problem; evaluating the results of the implemented solution 
C)  four-step; identifying and defining the problem; implementing the solution 
D)  six-step; generating alternative solutions; implementing the solution 
E)  six-step; generating alternative solutions; evaluating the results

Question 16

A(n) __________ is someone whose knowledge is an important asset to employers.

Accepted Answer

A)  intellectual capitalist 
B)  decision support manager 
C)  knowledge manager 
D)  computer analyst 
E)  knowledge worker 
A)  intellectual capitalist 
B)  decision support manager 
C)  knowledge manager 
D)  computer analyst 
E)  knowledge worker

Question 17

__________ is the capacity to view many problems at once, in relationship to one another, and across long and short time horizons.

Accepted Answer

A)  Alternative thinking 
B)  Multidimensional thinking 
C)  Expert thinking 
D)  Strategic thinking 
E)  Intuitive thinking 
A)  Alternative thinking 
B)  Multidimensional thinking 
C)  Expert thinking 
D)  Strategic thinking 
E)  Intuitive thinking

Question 18

Examining the __________ a proposed decision may result in both better decisions and the prevention of costly litigation.

Accepted Answer

A)  expected results of 
B)  implementation strategy for 
C)  top management support for 
D)  ethics of 
E)  required resources for 
A)  expected results of 
B)  implementation strategy for 
C)  top management support for 
D)  ethics of 
E)  required resources for

Question 19

Comparing the costs of implementing an alternative with its expected benefits is called a(n):

Accepted Answer

A)  chart of probabilities. 
B)  payoff table. 
C)  cost-benefit analysis. 
D)  decision matrix. 
E)  inventory of alternatives. 
A)  chart of probabilities. 
B)  payoff table. 
C)  cost-benefit analysis. 
D)  decision matrix. 
E)  inventory of alternatives.

Question 20

The __________ refers to the failure to adequately involve those persons whose support is necessary to ensure a decision's complete implementation.

Accepted Answer

A)  employee-limitation error 
B)  lack-of-participation error 
C)  satisficing error 
D)  bounded-rationality error 
E)  person-perception error 
A)  employee-limitation error 
B)  lack-of-participation error 
C)  satisficing error 
D)  bounded-rationality error 
E)  person-perception error

Companies that invest in information technology in the quest for competitive advantage can expect to benefit through:

Explain how managers and other organisation members can use decision support systems. Also discuss the advantages and disadvantages of using decision support systems.

The __________ describes decision making with limited information and bounded rationality where people are assumed to act only in terms of what they perceive about a given situation is called.

According to Peter Senge, the core ingredients of a learning organisation include all of the following EXCEPT:

Problem solving and decision making are dependent on quality __________ being available to the right people at the right time.

A good example of a programmed decision is to:

Which of the following statements accurately describes the advantages of groupware?

__________ is the ability to remain focused on long-term objectives while being flexible in dealing with short-term problems and opportunities in a timely manner.

A problem exists when there is a difference between and .

Common information systems mistakes include all of the following EXCEPT which one?

Most higher-level managerial decision situations can be classified as:

The first step in the decision making process involves:

The president of a company anticipated the need for a new product line to replace other products that were reaching their maximum sales potential. This president could be described as a:

Decision making is a _ process that begins with and ends with ____.

A(n) __________ is someone whose knowledge is an important asset to employers.

__________ is the capacity to view many problems at once, in relationship to one another, and across long and short time horizons.

Examining the __________ a proposed decision may result in both better decisions and the prevention of costly litigation.

Comparing the costs of implementing an alternative with its expected benefits is called a(n):

The __________ refers to the failure to adequately involve those persons whose support is necessary to ensure a decision's complete implementation.

The Contemporary Workplace

Historical Foundations of Management

Environment and Diversity

International Dimensions of Management

Ethical Behaviour and Social Responsibility

Sustainability

Planning

Strategic Management

Organising

Controlling

Human Resource Management

Leading

Communication and Interpersonal Skills

Motivation and Rewards

Individuals, Job Design and Stress

Teams and Teamwork

Leading and Managing Change

Entrepreneurship and New Ventures

Operations and Services Management

Filters

Exam 7: Information and Decision Making

Companies that invest in information technology in the quest for competitive advantage can expect to benefit through:

Explain how managers and other organisation members can use decision support systems. Also discuss the advantages and disadvantages of using decision support systems.

The __________ describes decision making with limited information and bounded rationality where people are assumed to act only in terms of what they perceive about a given situation is called.

According to Peter Senge, the core ingredients of a learning organisation include all of the following EXCEPT:

Problem solving and decision making are dependent on quality __________ being available to the right people at the right time.

A good example of a programmed decision is to:

Which of the following statements accurately describes the advantages of groupware?

__________ is the ability to remain focused on long-term objectives while being flexible in dealing with short-term problems and opportunities in a timely manner.

A problem exists when there is a difference between __________ and __________.

Common information systems mistakes include all of the following EXCEPT which one?

Most higher-level managerial decision situations can be classified as:

The first step in the decision making process involves:

The president of a company anticipated the need for a new product line to replace other products that were reaching their maximum sales potential. This president could be described as a:

Decision making is a _________ process that begins with __________ and ends with __________.

A(n) __________ is someone whose knowledge is an important asset to employers.

__________ is the capacity to view many problems at once, in relationship to one another, and across long and short time horizons.

Examining the __________ a proposed decision may result in both better decisions and the prevention of costly litigation.

Comparing the costs of implementing an alternative with its expected benefits is called a(n):

The __________ refers to the failure to adequately involve those persons whose support is necessary to ensure a decision's complete implementation.

The Contemporary Workplace

Historical Foundations of Management

Environment and Diversity

International Dimensions of Management

Ethical Behaviour and Social Responsibility

Sustainability

Planning

Strategic Management

Organising

Controlling

Human Resource Management

Leading

Communication and Interpersonal Skills

Motivation and Rewards

Individuals, Job Design and Stress

Teams and Teamwork

Leading and Managing Change

Entrepreneurship and New Ventures

Operations and Services Management

Filters

A problem exists when there is a difference between and .

Decision making is a _ process that begins with and ends with ____.