Question 1

One motivation for an organization to redesign its product or service is to avoid the alternative of downsizing the organization.

Accepted Answer

A) True 
 B)False

Question 2

A formal way to ensure customer requirements are factored into the product and service development process is:

Accepted Answer

A) consumer surveys. 
B) quality function deployment. 
C) focus groups. 
D) the Delphi technique. 
E) a sales/marketing matrix. 
A) consumer surveys. 
B) quality function deployment. 
C) focus groups. 
D) the Delphi technique. 
E) a sales/marketing matrix.

Question 3

The term "standardization" is closely associated with:

Accepted Answer

A) customization. 
B) high cost. 
C) longer lead times. 
D) variety. 
E) interchangeability. 
A) customization. 
B) high cost. 
C) longer lead times. 
D) variety. 
E) interchangeability.

Question 4

Remanufacturing refers to replacing worn-out components of old products to extend the products' useful life.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following is not one of the phases of product design and development?

Accepted Answer

A) Specify product specifications. 
B) Conduct market test. 
C) Specify process specifications. 
D) Conduct design review. 
E) Perform applied research. 
A) Specify product specifications. 
B) Conduct market test. 
C) Specify process specifications. 
D) Conduct design review. 
E) Perform applied research.

Question 6

Availability _____ as the mean time between failure _____.

Accepted Answer

A) stalls; increases 
B) decreases; decreases 
C) increases; decreases 
D) decreases; increases 
E) increases; increases 
A) stalls; increases 
B) decreases; decreases 
C) increases; decreases 
D) decreases; increases 
E) increases; increases

Question 7

Which one of the following is not a factor of successful product and service design?

Accepted Answer

A) Be aware of what the competitors are doing. 
B) Be aware of what customers want. 
C) Know what government regulations are. 
D) Use computerized design techniques. 
E) Know what new technologies are available. 
A) Be aware of what the competitors are doing. 
B) Be aware of what customers want. 
C) Know what government regulations are. 
D) Use computerized design techniques. 
E) Know what new technologies are available.

Question 8

One of the main advantages of standardization is that it increases the potential variety of products.

Accepted Answer

A) True 
 B)False

Question 9

Reliability is frequently defined as the probability that a product or system will function when activated.

Accepted Answer

A) True 
 B)False

Question 10

Global teams provide diversity while eliminating conflicts and miscommunication.

Accepted Answer

A) True 
 B)False

Question 11

As the quantity of components increases in a system, the overall system reliability _____.

Accepted Answer

A) becomes intermittent 
B) decreases 
C) stalls 
D) increases 
E) does not change 
A) becomes intermittent 
B) decreases 
C) stalls 
D) increases 
E) does not change

Question 12

Which of the following statements about CAD is not true?

Accepted Answer

A) It increases the productivity of designers. 
B) It uses computer graphics. 
C) It requires a good database. 
D) Some systems permit engineering or cost analysis of proposed designs. 
E) It is used successfully by all manufacturing companies. 
A) It increases the productivity of designers. 
B) It uses computer graphics. 
C) It requires a good database. 
D) Some systems permit engineering or cost analysis of proposed designs. 
E) It is used successfully by all manufacturing companies.

Question 13

The process of dismantling and inspecting a competitor's new or revised product for the purpose of gleaning design ideas is called:

Accepted Answer

A) design by imitation. 
B) product analysis. 
C) reverse engineering. 
D) benchmarking. 
E) disassembly. 
A) design by imitation. 
B) product analysis. 
C) reverse engineering. 
D) benchmarking. 
E) disassembly.

Question 14

The process of dismantling and inspecting a competitor's product to discover improvements is called reverse engineering.

Accepted Answer

A) True 
 B)False

Question 15

Suppose a given control unit fails, on average, every 12,000 hours. It takes an average of 900 hours to repair and reboot this unit. The repair/reboot procedures for this unit are being reconfigured. By how much would average repair/reboot time need to be reduced to increase availability by 5 percent (assuming the control unit's average life remains unchanged)?

Accepted Answer

A) not more than 200 hours 
B) more than 200 hours but not more than 400 hours 
C) more than 400 hours but not more than 600 hours 
D) more than 600 hours but not more than 800 hours 
E) more than 800 hours 
A) not more than 200 hours 
B) more than 200 hours but not more than 400 hours 
C) more than 400 hours but not more than 600 hours 
D) more than 600 hours but not more than 800 hours 
E) more than 800 hours

Question 16

One way to increase overall reliability of a system is to add parts that increase redundancy in the system.

Accepted Answer

A) True 
 B)False

Question 17

Applied research has the objective of achieving commercial applications for new ideas.

Accepted Answer

A) True 
 B)False

Question 18

Service design often must take into account the degree of customer contact required.

Accepted Answer

A) True 
 B)False

Question 19

An electrical appliance will not work unless component QK does. Component QK's reliability is 0.95. Every other part of the appliance is 100 percent reliable. What would the reliability of the appliance be if a backup QK were added?

Accepted Answer

A) 0.95 
B) 0.9975 
C) 0.9025 
D) 0.9205 
E) 0.9795 
A) 0.95 
B) 0.9975 
C) 0.9025 
D) 0.9205 
E) 0.9795

Question 20

Concurrent engineering brings people concerned with manufacturing into the design phase earlier than in the "over-the-wall" approach.

Accepted Answer

A) True 
 B)False

One motivation for an organization to redesign its product or service is to avoid the alternative of downsizing the organization.

A formal way to ensure customer requirements are factored into the product and service development process is:

The term "standardization" is closely associated with:

Remanufacturing refers to replacing worn-out components of old products to extend the products' useful life.

Which of the following is not one of the phases of product design and development?

Availability _ as the mean time between failure _.

Which one of the following is not a factor of successful product and service design?

One of the main advantages of standardization is that it increases the potential variety of products.

Reliability is frequently defined as the probability that a product or system will function when activated.

Global teams provide diversity while eliminating conflicts and miscommunication.

As the quantity of components increases in a system, the overall system reliability _____.

Which of the following statements about CAD is not true?

The process of dismantling and inspecting a competitor's new or revised product for the purpose of gleaning design ideas is called:

The process of dismantling and inspecting a competitor's product to discover improvements is called reverse engineering.

One way to increase overall reliability of a system is to add parts that increase redundancy in the system.

Applied research has the objective of achieving commercial applications for new ideas.

Service design often must take into account the degree of customer contact required.

An electrical appliance will not work unless component QK does. Component QK's reliability is 0.95. Every other part of the appliance is 100 percent reliable. What would the reliability of the appliance be if a backup QK were added?

Concurrent engineering brings people concerned with manufacturing into the design phase earlier than in the "over-the-wall" approach.

Introduction to Operations Management

Competitiveness, Strategy, and Productivity

Forecasting

Strategic Capacity Planning for Products and Services

Process Selection and Facility Layout

Work Design and Measurement

Location Planning and Analysis

Management of Quality

Quality Control

Aggregate Planning and Master Scheduling

Inventory Management

MRP and ERP

Jit and Lean Operations

Supply Chain Management

Scheduling

Project Management

Management of Waiting Lines

Linear Programming

Filters

Exam 4: Product and Service Design

One motivation for an organization to redesign its product or service is to avoid the alternative of downsizing the organization.

A formal way to ensure customer requirements are factored into the product and service development process is:

The term "standardization" is closely associated with:

Remanufacturing refers to replacing worn-out components of old products to extend the products' useful life.

Which of the following is not one of the phases of product design and development?

Availability _____ as the mean time between failure _____.

Which one of the following is not a factor of successful product and service design?

One of the main advantages of standardization is that it increases the potential variety of products.

Reliability is frequently defined as the probability that a product or system will function when activated.

Global teams provide diversity while eliminating conflicts and miscommunication.

As the quantity of components increases in a system, the overall system reliability _____.

Which of the following statements about CAD is not true?

The process of dismantling and inspecting a competitor's new or revised product for the purpose of gleaning design ideas is called:

The process of dismantling and inspecting a competitor's product to discover improvements is called reverse engineering.

One way to increase overall reliability of a system is to add parts that increase redundancy in the system.

Applied research has the objective of achieving commercial applications for new ideas.

Service design often must take into account the degree of customer contact required.

An electrical appliance will not work unless component QK does. Component QK's reliability is 0.95. Every other part of the appliance is 100 percent reliable. What would the reliability of the appliance be if a backup QK were added?

Concurrent engineering brings people concerned with manufacturing into the design phase earlier than in the "over-the-wall" approach.

Introduction to Operations Management

Competitiveness, Strategy, and Productivity

Forecasting

Strategic Capacity Planning for Products and Services

Process Selection and Facility Layout

Work Design and Measurement

Location Planning and Analysis

Management of Quality

Quality Control

Aggregate Planning and Master Scheduling

Inventory Management

MRP and ERP

Jit and Lean Operations

Supply Chain Management

Scheduling

Project Management

Management of Waiting Lines

Linear Programming

Filters

Availability _ as the mean time between failure _.