Question 1

Modular design increases the costs of purchasing and controlling inventory compared to nonmodular.

Accepted Answer

A) True 
 B)False

Question 2

The process of dismantling and inspecting a competitor's product to discover product improvement is called benchmarking.

Accepted Answer

A) True 
 B)False

Question 3

Under the Uniform Commercial Code manufacturers are faced with a(n)_____ in which their products carry an implication of merchantability and fitness.

Accepted Answer

A) ethical law. 
B) quality factor. 
C) government restrictions. 
D) implied warranty. 
E) commercial mandate 
A) ethical law. 
B) quality factor. 
C) government restrictions. 
D) implied warranty. 
E) commercial mandate

Question 4

Concurrent engineering means that at least two engineers are involved in product design at the same time.

Accepted Answer

A) True 
 B)False

Question 5

Incorporating design for disassembly principles in product design helps firms with ___________ design issues.

Accepted Answer

A) legal 
B) social 
C) reuse 
D) reverse engineering 
E) reengineering 
A) legal 
B) social 
C) reuse 
D) reverse engineering 
E) reengineering

Question 6

In the area of product and service design, the acronym CAD refers to:

Accepted Answer

A) conceptually appropriate design. 
B) computer-aided design. 
C) commercial applications design. 
D) competitive advantage design. 
E) completely automated design. 
A) conceptually appropriate design. 
B) computer-aided design. 
C) commercial applications design. 
D) competitive advantage design. 
E) completely automated design.

Question 7

To save money, it is essential that designers revise the production capabilities to meet the requirements of the new products.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following is a systematic approach to managing the series of changes a product goes through, from its conception, design and development, through production and any redesign, to its end of life?

Accepted Answer

A) Cradle-to-grave assessment 
B) Life cycle analysis 
C) End-of-life programs 
D) Enterprise resource planning 
E) Product life cycle management 
A) Cradle-to-grave assessment 
B) Life cycle analysis 
C) End-of-life programs 
D) Enterprise resource planning 
E) Product life cycle management

Question 9

Which of the following is least likely to result in product innovations that have near-term commercial application?

Accepted Answer

A) process blueprinting 
B) development 
C) applied research 
D) quality function deployment 
E) basic research 
A) process blueprinting 
B) development 
C) applied research 
D) quality function deployment 
E) basic research

Question 10

_____ and _____ is the essence of business organizations.

Accepted Answer

A) Products; services 
B) Operations; supply chain management. 
C) HR; accounting. 
D) Services; operations. 
E) Product design; strategic management. 
A) Products; services 
B) Operations; supply chain management. 
C) HR; accounting. 
D) Services; operations. 
E) Product design; strategic management.

Question 11

A major benefit of computer-aided design (CAD)is the increased productivity of designers.

Accepted Answer

A) True 
 B)False

Question 12

The research and development activity which starts after positive research results are available and attempts to turn these results into useful commercial applications is:

Accepted Answer

A) basic research. 
B) applied research. 
C) development. 
D) redesign. 
E) commercial research. 
A) basic research. 
B) applied research. 
C) development. 
D) redesign. 
E) commercial research.

Question 13

Delayed differentiation and modular design are tactics for mass customization.

Accepted Answer

A) True 
 B)False

Question 14

The main forces that initiate product or service design or redesign are market opportunities or threats.

Accepted Answer

A) True 
 B)False

Question 15

Service design generally differs from product design in which of the following ways?

Accepted Answer

A) Service design tends to focus on tangible factors. 
B) There is less latitude in detecting and correcting errors prior to delivery. 
C) There is a lesser requirement to be aware of competitors' offerings. 
D) There is less visibility to customers. 
E) There is no difference. 
A) Service design tends to focus on tangible factors. 
B) There is less latitude in detecting and correcting errors prior to delivery. 
C) There is a lesser requirement to be aware of competitors' offerings. 
D) There is less visibility to customers. 
E) There is no difference.

Question 16

Applied research is the major R&D effort of business organizations because of their desire for commercial applications.

Accepted Answer

A) True 
 B)False

Question 17

Reliability of an overall system is a function of the reliability of the individual components of the system.

Accepted Answer

A) True 
 B)False

Question 18

What measures the fraction of time that a piece of equipment will not be down for repairs?

Accepted Answer

A) operational 
B) maintenance 
C) idle 
D) availability 
E) waiting 
A) operational 
B) maintenance 
C) idle 
D) availability 
E) waiting

Question 19

Basic research is done with the expectation that discoveries will have near-term commercial application.

Accepted Answer

A) True 
 B)False

Question 20

The assessment of the environmental impact of a product or service throughout its useful life is called:

Accepted Answer

A) flow diagramming. 
B) service blueprinting. 
C) quality function deployment. 
D) process mapping. 
E) life cycle analysis. 
A) flow diagramming. 
B) service blueprinting. 
C) quality function deployment. 
D) process mapping. 
E) life cycle analysis.

Modular design increases the costs of purchasing and controlling inventory compared to nonmodular.

The process of dismantling and inspecting a competitor's product to discover product improvement is called benchmarking.

Under the Uniform Commercial Code manufacturers are faced with a(n)_____ in which their products carry an implication of merchantability and fitness.

Concurrent engineering means that at least two engineers are involved in product design at the same time.

Incorporating design for disassembly principles in product design helps firms with ___________ design issues.

In the area of product and service design, the acronym CAD refers to:

To save money, it is essential that designers revise the production capabilities to meet the requirements of the new products.

Which of the following is a systematic approach to managing the series of changes a product goes through, from its conception, design and development, through production and any redesign, to its end of life?

Which of the following is least likely to result in product innovations that have near-term commercial application?

_ and _ is the essence of business organizations.

A major benefit of computer-aided design (CAD)is the increased productivity of designers.

The research and development activity which starts after positive research results are available and attempts to turn these results into useful commercial applications is:

Delayed differentiation and modular design are tactics for mass customization.

The main forces that initiate product or service design or redesign are market opportunities or threats.

Service design generally differs from product design in which of the following ways?

Applied research is the major R&D effort of business organizations because of their desire for commercial applications.

Reliability of an overall system is a function of the reliability of the individual components of the system.

What measures the fraction of time that a piece of equipment will not be down for repairs?

Basic research is done with the expectation that discoveries will have near-term commercial application.

The assessment of the environmental impact of a product or service throughout its useful life is called:

Introduction to Operations Management

Competitiveness, Strategy, and Productivity

Forecasting

Strategic Capacity Planning for Products and Services

Process Selection and Facility Layout

Work Design and Measurement

Location Planning and Analysis

Management of Quality

Quality Control

Aggregate Planning and Master Scheduling

Inventory Management

MRP and ERP

Jit and Lean Operations

Supply Chain Management

Scheduling

Project Management

Management of Waiting Lines

Linear Programming

Filters

Exam 4: Product and Service Design

Modular design increases the costs of purchasing and controlling inventory compared to nonmodular.

The process of dismantling and inspecting a competitor's product to discover product improvement is called benchmarking.

Under the Uniform Commercial Code manufacturers are faced with a(n)_____ in which their products carry an implication of merchantability and fitness.

Concurrent engineering means that at least two engineers are involved in product design at the same time.

Incorporating design for disassembly principles in product design helps firms with ___________ design issues.

In the area of product and service design, the acronym CAD refers to:

To save money, it is essential that designers revise the production capabilities to meet the requirements of the new products.

Which of the following is a systematic approach to managing the series of changes a product goes through, from its conception, design and development, through production and any redesign, to its end of life?

Which of the following is least likely to result in product innovations that have near-term commercial application?

_____ and _____ is the essence of business organizations.

A major benefit of computer-aided design (CAD)is the increased productivity of designers.

The research and development activity which starts after positive research results are available and attempts to turn these results into useful commercial applications is:

Delayed differentiation and modular design are tactics for mass customization.

The main forces that initiate product or service design or redesign are market opportunities or threats.

Service design generally differs from product design in which of the following ways?

Applied research is the major R&D effort of business organizations because of their desire for commercial applications.

Reliability of an overall system is a function of the reliability of the individual components of the system.

What measures the fraction of time that a piece of equipment will not be down for repairs?

Basic research is done with the expectation that discoveries will have near-term commercial application.

The assessment of the environmental impact of a product or service throughout its useful life is called:

Introduction to Operations Management

Competitiveness, Strategy, and Productivity

Forecasting

Strategic Capacity Planning for Products and Services

Process Selection and Facility Layout

Work Design and Measurement

Location Planning and Analysis

Management of Quality

Quality Control

Aggregate Planning and Master Scheduling

Inventory Management

MRP and ERP

Jit and Lean Operations

Supply Chain Management

Scheduling

Project Management

Management of Waiting Lines

Linear Programming

Filters

_ and _ is the essence of business organizations.