Question 1

Using more than one basis for departmentalization is the rule rather than the exception for larger firms.

Accepted Answer

A) True 
 B)False

Question 2

Norman Fisher is a product manager at Procter & Gamble.Cindy Allen is the senior attorney on the company's legal staff.Mr.Fisher is considered a(n) ____ manager, whereas Ms.Allen is a(n) ____ manager.

Accepted Answer

A)  line; staff 
B)  line; general 
C)  general; assistant 
D)  staff; line 
E)  advisory; functional 
A)  line; staff 
B)  line; general 
C)  general; assistant 
D)  staff; line 
E)  advisory; functional

Question 3

Stella Williams is designing the formal organization of her legal clinic.She has divided the work to be done; now she should

Accepted Answer

A)  group the various positions into manageable units or departments. 
B)  distribute responsibility and authority within the organization. 
C)  determine how many subordinates will report to each manager. 
D)  determine the degree of centralization. 
E)  determine the span of management. 
A)  group the various positions into manageable units or departments. 
B)  distribute responsibility and authority within the organization. 
C)  determine how many subordinates will report to each manager. 
D)  determine the degree of centralization. 
E)  determine the span of management.

Question 4

Mark left his position as a manager for JCPenney after two years.He complained of being burned out from having to fulfill too many roles and tasks for one position.Mark probably never learned to use the tool of _____.

Accepted Answer

A)  segmentation 
B)  decentralization 
C)  control 
D)  delegation 
E)  centralization 
A)  segmentation 
B)  decentralization 
C)  control 
D)  delegation 
E)  centralization

Question 5

Older, larger firms which produce and sell various products, base departmentalization on function.

Accepted Answer

A) True 
 B)False

Question 6

Jacob has divided the work to be done by his plumbing supplies company into parts and assigned those parts to positions within his company.What is this step of organizing a business known as?

Accepted Answer

A)  departmentalization 
B)  delegation 
C)  span of management 
D)  job design 
E)  division of labor 
A)  departmentalization 
B)  delegation 
C)  span of management 
D)  job design 
E)  division of labor

Question 7

Boss Queen, Inc.(BQI)
Boss Queen, Inc.(BQI) is a business-clothing store for professional women.The owner of the company has designed the business in such a way that she hardly ever has to be there.There are many departmental managers who hold a lot of responsibility.While they are organized separately by department, each manager knows enough about the other departments to be able to fill in at any time.The department managers also delegate a lot of work further down to their employees as a way to empower them.The owner even delegates store-management responsibilities to a different department manager each month.Even though certain people are delegated certain tasks, everyone pitches in, so it is sometimes hard to tell who is really in charge.
The employees are so comfortable with each other that many go out and participate in activities together on the weekends, even when they are not working.However, the owner realizes that she does not want to participate in these events because she does not want to seem that she is favoring certain people over others.
-Refer to Boss Queen, Inc.Which of these options would most likely describe the type of corporate culture at Boss Queen, Inc.?

Accepted Answer

A)  networked 
B)  mercenary 
C)  fragmented 
D)  communal 
E)  extrapreneurship 
A)  networked 
B)  mercenary 
C)  fragmented 
D)  communal 
E)  extrapreneurship

Question 8

As a new manager for Sears, Peter is unwilling to delegate work.He realizes that, although he can delegate assignments to others, he cannot delegate his

Accepted Answer

A)  power to carry them out. 
B)  authority. 
C)  obligation to see that tasks are completed. 
D)  responsibility to carry out assignments. 
E)  function to complete tasks. 
A)  power to carry them out. 
B)  authority. 
C)  obligation to see that tasks are completed. 
D)  responsibility to carry out assignments. 
E)  function to complete tasks.

Question 9

A group of managers from various departments is in charge of evaluating the performance of the staff employees every year.This is a(n) _____.

Accepted Answer

A)  ad hoc committee 
B)  permanent committee 
C)  task force 
D)  standing committee 
E)  organizational review committee 
A)  ad hoc committee 
B)  permanent committee 
C)  task force 
D)  standing committee 
E)  organizational review committee

Question 10

A bureaucratic structure is a management system based on a formal framework of authority that is carefully outlined and precisely followed.

Accepted Answer

A) True 
 B)False

Question 11

A committee created for a specific short-term purpose is called a(n) _____.

Accepted Answer

A)  task force 
B)  standing committee 
C)  ad hoc committee 
D)  informal group 
E)  organic structure 
A)  task force 
B)  standing committee 
C)  ad hoc committee 
D)  informal group 
E)  organic structure

Question 12

When the matrix structure is used, employees report to more than one supervisor.

Accepted Answer

A) True 
 B)False

Question 13

In a recent task force meeting, the human resources manager gave many reasons why the organization needed some specialization.In so doing, she stated that

Accepted Answer

A)  a worker who learns only a specific, highly specialized task becomes inefficient at that task. 
B)  a worker who does the same job over and over loses time changing from one operation to another. 
C)  the more specialized the job, the harder it is to train new employees when an employee quits or is absent. 
D)  the more specialized the job, the easier it is to design specialized equipment. 
E)  the job of most organizations is simply too large for one person to handle.Several people carrying out different functions are needed. 
A)  a worker who learns only a specific, highly specialized task becomes inefficient at that task. 
B)  a worker who does the same job over and over loses time changing from one operation to another. 
C)  the more specialized the job, the harder it is to train new employees when an employee quits or is absent. 
D)  the more specialized the job, the easier it is to design specialized equipment. 
E)  the job of most organizations is simply too large for one person to handle.Several people carrying out different functions are needed.

Question 14

When an organization is organized based on a particular good or service, it is using departmentalization by customer.

Accepted Answer

A) True 
 B)False

Question 15

In an organization with a matrix structure, authority flows both

Accepted Answer

A)  down and across. 
B)  up and down. 
C)  up and across. 
D)  in lines and in circles. 
E)  through groups and individuals. 
A)  down and across. 
B)  up and down. 
C)  up and across. 
D)  in lines and in circles. 
E)  through groups and individuals.

Question 16

A computer manufacturer is first divided into the following groups: Home Office/Personal Use, Small Business, Large Business, and Educational Institutions.Within each of these divisions, management is organized into finance, operations, marketing, and human resources.This company is organized first by ____, then by ____.

Accepted Answer

A)  function; customer 
B)  customer; function 
C)  product; function 
D)  product; customer 
E)  customer; location 
A)  function; customer 
B)  customer; function 
C)  product; function 
D)  product; customer 
E)  customer; location

Question 17

A factory worker in an electronics plant has an idea that can significantly increase factory's productivity, he tells it to his supervisor.His supervisor recognizes the merit of the employee's idea and submits it as a formal report to the plant manager.After giving his contingent approval, the plant manager sends the proposal to the district manager and then to the vice president of operations.After three months, the CEO approves the proposal, and the change is implemented, saving the company $100,000 a month.This electronics company has a ____ structure.

Accepted Answer

A)  network 
B)  line 
C)  bureaucratic 
D)  cluster 
E)  matrix 
A)  network 
B)  line 
C)  bureaucratic 
D)  cluster 
E)  matrix

Question 18

Design engineers at IBM provide suggestions about what materials to use in making a product and how the product is to be manufactured.This exhibits the use of ____ authority.

Accepted Answer

A)  line 
B)  staff 
C)  group 
D)  informal 
E)  organizational 
A)  line 
B)  staff 
C)  group 
D)  informal 
E)  organizational

Question 19

Job specialization is the separation of all organizational activities into distinct tasks and the assignment of different tasks to different people.

Accepted Answer

A) True 
 B)False

Question 20

Boss Queen, Inc.(BQI)
Boss Queen, Inc.(BQI) is a business-clothing store for professional women.The owner of the company has designed the business in such a way that she hardly ever has to be there.There are many departmental managers who hold a lot of responsibility.While they are organized separately by department, each manager knows enough about the other departments to be able to fill in at any time.The department managers also delegate a lot of work further down to their employees as a way to empower them.The owner even delegates store-management responsibilities to a different department manager each month.Even though certain people are delegated certain tasks, everyone pitches in, so it is sometimes hard to tell who is really in charge.
The employees are so comfortable with each other that many go out and participate in activities together on the weekends, even when they are not working.However, the owner realizes that she does not want to participate in these events because she does not want to seem that she is favoring certain people over others.
-Refer to Boss Queen, Inc.It seems that BQI managers could be considered all of the following except ______.

Accepted Answer

A)  line managers 
B)  department managers 
C)  staff managers 
D)  functional managers 
E)  owners 
A)  line managers 
B)  department managers 
C)  staff managers 
D)  functional managers 
E)  owners

Using more than one basis for departmentalization is the rule rather than the exception for larger firms.

Norman Fisher is a product manager at Procter & Gamble.Cindy Allen is the senior attorney on the company's legal staff.Mr.Fisher is considered a(n) manager, whereas Ms.Allen is a(n) manager.

Stella Williams is designing the formal organization of her legal clinic.She has divided the work to be done; now she should

Mark left his position as a manager for JCPenney after two years.He complained of being burned out from having to fulfill too many roles and tasks for one position.Mark probably never learned to use the tool of _____.

Older, larger firms which produce and sell various products, base departmentalization on function.

Jacob has divided the work to be done by his plumbing supplies company into parts and assigned those parts to positions within his company.What is this step of organizing a business known as?

As a new manager for Sears, Peter is unwilling to delegate work.He realizes that, although he can delegate assignments to others, he cannot delegate his

A group of managers from various departments is in charge of evaluating the performance of the staff employees every year.This is a(n) _____.

A bureaucratic structure is a management system based on a formal framework of authority that is carefully outlined and precisely followed.

A committee created for a specific short-term purpose is called a(n) _____.

When the matrix structure is used, employees report to more than one supervisor.

In a recent task force meeting, the human resources manager gave many reasons why the organization needed some specialization.In so doing, she stated that

When an organization is organized based on a particular good or service, it is using departmentalization by customer.

In an organization with a matrix structure, authority flows both

Design engineers at IBM provide suggestions about what materials to use in making a product and how the product is to be manufactured.This exhibits the use of ____ authority.

Job specialization is the separation of all organizational activities into distinct tasks and the assignment of different tasks to different people.

Exploring the World of Business and Economics

Being Ethical and Socially Responsible

Exploring Global Business

Choosing a Form of Business Ownership

Small Business, Entrepreneurship, and Franchises

Understanding the Management Process

Producing Quality Goods and Services

Attracting and Retaining the Best Employees

Motivating and Satisfying Employees and Teams

Building Customer Relationships Through Effective Marketing

Creating and Pricing Products That Satisfy Customers

Distributing and Promoting Products

Understanding Information and E-Business

Using Accounting Information

Mastering Financial Management

Filters

Exam 7: Creating a Flexible Organization

Using more than one basis for departmentalization is the rule rather than the exception for larger firms.

Norman Fisher is a product manager at Procter & Gamble.Cindy Allen is the senior attorney on the company's legal staff.Mr.Fisher is considered a(n) ____ manager, whereas Ms.Allen is a(n) ____ manager.

Stella Williams is designing the formal organization of her legal clinic.She has divided the work to be done; now she should

Mark left his position as a manager for JCPenney after two years.He complained of being burned out from having to fulfill too many roles and tasks for one position.Mark probably never learned to use the tool of _____.

Older, larger firms which produce and sell various products, base departmentalization on function.

Jacob has divided the work to be done by his plumbing supplies company into parts and assigned those parts to positions within his company.What is this step of organizing a business known as?

As a new manager for Sears, Peter is unwilling to delegate work.He realizes that, although he can delegate assignments to others, he cannot delegate his

A group of managers from various departments is in charge of evaluating the performance of the staff employees every year.This is a(n) _____.

A bureaucratic structure is a management system based on a formal framework of authority that is carefully outlined and precisely followed.

A committee created for a specific short-term purpose is called a(n) _____.

When the matrix structure is used, employees report to more than one supervisor.

In a recent task force meeting, the human resources manager gave many reasons why the organization needed some specialization.In so doing, she stated that

When an organization is organized based on a particular good or service, it is using departmentalization by customer.

In an organization with a matrix structure, authority flows both

Design engineers at IBM provide suggestions about what materials to use in making a product and how the product is to be manufactured.This exhibits the use of ____ authority.

Job specialization is the separation of all organizational activities into distinct tasks and the assignment of different tasks to different people.

Exploring the World of Business and Economics

Being Ethical and Socially Responsible

Exploring Global Business

Choosing a Form of Business Ownership

Small Business, Entrepreneurship, and Franchises

Understanding the Management Process

Producing Quality Goods and Services

Attracting and Retaining the Best Employees

Motivating and Satisfying Employees and Teams

Building Customer Relationships Through Effective Marketing

Creating and Pricing Products That Satisfy Customers

Distributing and Promoting Products

Understanding Information and E-Business

Using Accounting Information

Mastering Financial Management

Filters

Norman Fisher is a product manager at Procter & Gamble.Cindy Allen is the senior attorney on the company's legal staff.Mr.Fisher is considered a(n) manager, whereas Ms.Allen is a(n) manager.