Question 1

If a new company desires to departmentalize in a way that will simplify supervision and facilitate coordination, it will most likely departmentalize by _____.

Accepted Answer

A)  product 
B)  location 
C)  worker skill level 
D)  customer 
E)  function 
A)  product 
B)  location 
C)  worker skill level 
D)  customer 
E)  function

Question 2

Dramatic Expressions
Dramatic Expressions is a home decorating company that sells many different household accessories ranging from candles to entertainment centers.Wanda is the CEO of the company.She feels that there is not enough specialization within the company and wants to organize the business in a different way.Wanda thinks that the company would be more effective if it were to switch to a new way of organization.For example, there could be a manager in charge of the candles, a different manager in charge of the entertainment centers, and so on.
Another issue that Wanda wants to resolve is that of delegation.She believes that if she could improve her delegating style, employees would feel more empowered and want to go above and beyond what they are required to do.There are certain reasons that Wanda has a hard time delegating to others, but she is confident that the problem will be overcome if she works on it.
-Refer to Dramatic Expressions.What would be an alternative to specialization if negative consequences were to develop at Dramatic Expressions?

Accepted Answer

A)  organization 
B)  occupation 
C)  circulation 
D)  job rotation 
E)  generalization 
A)  organization 
B)  occupation 
C)  circulation 
D)  job rotation 
E)  generalization

Question 3

Cory is at the top of her company's organization chart.Which of the following is most likely to be her job title?

Accepted Answer

A)  executive manager 
B)  president 
C)  manager 
D)  vice president, operations 
E)  organization leader 
A)  executive manager 
B)  president 
C)  manager 
D)  vice president, operations 
E)  organization leader

Question 4

Dramatic Expressions
Dramatic Expressions is a home decorating company that sells many different household accessories ranging from candles to entertainment centers.Wanda is the CEO of the company.She feels that there is not enough specialization within the company and wants to organize the business in a different way.Wanda thinks that the company would be more effective if it were to switch to a new way of organization.For example, there could be a manager in charge of the candles, a different manager in charge of the entertainment centers, and so on.
Another issue that Wanda wants to resolve is that of delegation.She believes that if she could improve her delegating style, employees would feel more empowered and want to go above and beyond what they are required to do.There are certain reasons that Wanda has a hard time delegating to others, but she is confident that the problem will be overcome if she works on it.
-Refer to Dramatic Expressions.What type of departmentalization does Wanda want to switch to?

Accepted Answer

A)  by function 
B)  by product 
C)  by location 
D)  by customer 
E)  by responsibility 
A)  by function 
B)  by product 
C)  by location 
D)  by customer 
E)  by responsibility

Question 5

What are the advantages and disadvantages of a matrix structure?

Accepted Answer

A matrix structure in an organization ha

Question 6

How does a line management position differ from a staff management position?

Accepted Answer

A line management position and a staff m

Question 7

If First National Bank were to assign one of its bank tellers to business merchants and two others to individual accounts, it would be departmentalizing on the basis of _____.

Accepted Answer

A)  location 
B)  population 
C)  customer 
D)  function 
E)  service 
A)  location 
B)  population 
C)  customer 
D)  function 
E)  service

Question 8

The part of the organization that aids the line organization by providing support, advice, and expertise is known as a(n) _____.

Accepted Answer

A)  ad hoc committee 
B)  task force 
C)  informal group 
D)  matrix structure 
E)  staff management position 
A)  ad hoc committee 
B)  task force 
C)  informal group 
D)  matrix structure 
E)  staff management position

Question 9

The number of layers in the organizational structure of Dayton Hudson Corporation indicates the company's _____.

Accepted Answer

A)  chain of command 
B)  organizational height 
C)  line authority 
D)  organizational structure 
E)  management hierarchy 
A)  chain of command 
B)  organizational height 
C)  line authority 
D)  organizational structure 
E)  management hierarchy

Question 10

An organization in which management consciously attempts to spread authority to the lower organizational levels is said to be centralized.

Accepted Answer

A) True 
 B)False

Question 11

Identify and discuss the major steps in the delegation process.

Accepted Answer

The delegation process involves several

Question 12

Carl Smith overheard that Joe Dunn was blowing the whistle on managers at XYZ Company and that a full story would appear in Sunday's paper.Carl quickly alerted the managers, who were able to stop the newspaper from printing the article.This is an example of managers'

Accepted Answer

A)  ignoring the grapevine. 
B)  involving the grapevine as a useless communication network. 
C)  trying to eliminate the grapevine. 
D)  using the grapevine as a managerial tool. 
E)  reducing the credibility of information from the grapevine. 
A)  ignoring the grapevine. 
B)  involving the grapevine as a useless communication network. 
C)  trying to eliminate the grapevine. 
D)  using the grapevine as a managerial tool. 
E)  reducing the credibility of information from the grapevine.

Question 13

Upon beginning her career at Davidson Inc., a small consulting firm, Stephanie Benjamin receives a copy of the firm's organization chart, which will

Accepted Answer

A)  demonstrate the firm's informal network of communication. 
B)  clarify positions and reporting relationships within the firm. 
C)  not be very useful because small firms don't usually adhere to a formal structure. 
D)  probably be outdated because small firms are always changing. 
E)  indicate the short-, medium-, and long-term goals of the company. 
A)  demonstrate the firm's informal network of communication. 
B)  clarify positions and reporting relationships within the firm. 
C)  not be very useful because small firms don't usually adhere to a formal structure. 
D)  probably be outdated because small firms are always changing. 
E)  indicate the short-, medium-, and long-term goals of the company.

Question 14

An analyst in the corporate finance department at Chase Manhattan Bank has been assigned to an interdepartmental project involving a major client.He must report to two different supervisors-the project manager and the manager of his department.This sort of organizational structure is called a ____ structure.

Accepted Answer

A)  cluster 
B)  matrix 
C)  bureaucratic 
D)  functional 
E)  hybrid 
A)  cluster 
B)  matrix 
C)  bureaucratic 
D)  functional 
E)  hybrid

Question 15

Angered by the informal discussions among employees, a supervisor has posted rules against rumors, gossip, and discussions about the company's financial situation as well as other company matters.Your managerial know-how tells you that this supervisor is

Accepted Answer

A)  trying to support employees' First Amendment rights. 
B)  trying to eliminate inaccurate information. 
C)  making a big mistake by trying to eliminate the grapevine. 
D)  recognizing the need for a grapevine. 
E)  attempting to use the grapevine as a managerial tool. 
A)  trying to support employees' First Amendment rights. 
B)  trying to eliminate inaccurate information. 
C)  making a big mistake by trying to eliminate the grapevine. 
D)  recognizing the need for a grapevine. 
E)  attempting to use the grapevine as a managerial tool.

Question 16

Which of the following is a characteristic of the bureaucratic structure of an organization?

Accepted Answer

A)  departmentalization by product, location, or customer 
B)  a high degree of decentralization 
C)  wide spans of management, resulting in a flat organization 
D)  a high degree of job specialization 
E)  less clearly defined line and staff positions, with less formal relationships between the two 
A)  departmentalization by product, location, or customer 
B)  a high degree of decentralization 
C)  wide spans of management, resulting in a flat organization 
D)  a high degree of job specialization 
E)  less clearly defined line and staff positions, with less formal relationships between the two

Question 17

A consulting manager at SAP America has a very wide span of control.This is probably because the

Accepted Answer

A)  firm has a very loose, informal organizational structure. 
B)  consulting manager has a low level of accountability. 
C)  consulting manager is expected to delegate authority. 
D)  manager's subordinates aren't given much responsibility. 
E)  manager and his or her subordinates are very competent. 
A)  firm has a very loose, informal organizational structure. 
B)  consulting manager has a low level of accountability. 
C)  consulting manager is expected to delegate authority. 
D)  manager's subordinates aren't given much responsibility. 
E)  manager and his or her subordinates are very competent.

Question 18

During her company's reorganization, Linda was in charge of grouping the various positions in the firm into manageable units.This is known as _____.

Accepted Answer

A)  reorganization 
B)  job redesign 
C)  classification 
D)  activity division 
E)  departmentalization 
A)  reorganization 
B)  job redesign 
C)  classification 
D)  activity division 
E)  departmentalization

If a new company desires to departmentalize in a way that will simplify supervision and facilitate coordination, it will most likely departmentalize by _____.

Cory is at the top of her company's organization chart.Which of the following is most likely to be her job title?

What are the advantages and disadvantages of a matrix structure?

How does a line management position differ from a staff management position?

If First National Bank were to assign one of its bank tellers to business merchants and two others to individual accounts, it would be departmentalizing on the basis of _____.

The part of the organization that aids the line organization by providing support, advice, and expertise is known as a(n) _____.

The number of layers in the organizational structure of Dayton Hudson Corporation indicates the company's _____.

An organization in which management consciously attempts to spread authority to the lower organizational levels is said to be centralized.

Identify and discuss the major steps in the delegation process.

Carl Smith overheard that Joe Dunn was blowing the whistle on managers at XYZ Company and that a full story would appear in Sunday's paper.Carl quickly alerted the managers, who were able to stop the newspaper from printing the article.This is an example of managers'

Upon beginning her career at Davidson Inc., a small consulting firm, Stephanie Benjamin receives a copy of the firm's organization chart, which will

Angered by the informal discussions among employees, a supervisor has posted rules against rumors, gossip, and discussions about the company's financial situation as well as other company matters.Your managerial know-how tells you that this supervisor is

Which of the following is a characteristic of the bureaucratic structure of an organization?

A consulting manager at SAP America has a very wide span of control.This is probably because the

During her company's reorganization, Linda was in charge of grouping the various positions in the firm into manageable units.This is known as _____.

Exploring the World of Business and Economics

Being Ethical and Socially Responsible

Exploring Global Business

Choosing a Form of Business Ownership

Small Business, Entrepreneurship, and Franchises

Understanding the Management Process

Producing Quality Goods and Services

Attracting and Retaining the Best Employees

Motivating and Satisfying Employees and Teams

Building Customer Relationships Through Effective Marketing

Creating and Pricing Products That Satisfy Customers

Distributing and Promoting Products

Understanding Information and E-Business

Using Accounting Information

Mastering Financial Management

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Exam 7: Creating a Flexible Organization

If a new company desires to departmentalize in a way that will simplify supervision and facilitate coordination, it will most likely departmentalize by _____.

Cory is at the top of her company's organization chart.Which of the following is most likely to be her job title?

What are the advantages and disadvantages of a matrix structure?

How does a line management position differ from a staff management position?

If First National Bank were to assign one of its bank tellers to business merchants and two others to individual accounts, it would be departmentalizing on the basis of _____.

The part of the organization that aids the line organization by providing support, advice, and expertise is known as a(n) _____.

The number of layers in the organizational structure of Dayton Hudson Corporation indicates the company's _____.

An organization in which management consciously attempts to spread authority to the lower organizational levels is said to be centralized.

Identify and discuss the major steps in the delegation process.

Carl Smith overheard that Joe Dunn was blowing the whistle on managers at XYZ Company and that a full story would appear in Sunday's paper.Carl quickly alerted the managers, who were able to stop the newspaper from printing the article.This is an example of managers'

Upon beginning her career at Davidson Inc., a small consulting firm, Stephanie Benjamin receives a copy of the firm's organization chart, which will

Angered by the informal discussions among employees, a supervisor has posted rules against rumors, gossip, and discussions about the company's financial situation as well as other company matters.Your managerial know-how tells you that this supervisor is

Which of the following is a characteristic of the bureaucratic structure of an organization?

A consulting manager at SAP America has a very wide span of control.This is probably because the

During her company's reorganization, Linda was in charge of grouping the various positions in the firm into manageable units.This is known as _____.

Exploring the World of Business and Economics

Being Ethical and Socially Responsible

Exploring Global Business

Choosing a Form of Business Ownership

Small Business, Entrepreneurship, and Franchises

Understanding the Management Process

Producing Quality Goods and Services

Attracting and Retaining the Best Employees

Motivating and Satisfying Employees and Teams

Building Customer Relationships Through Effective Marketing

Creating and Pricing Products That Satisfy Customers

Distributing and Promoting Products

Understanding Information and E-Business

Using Accounting Information

Mastering Financial Management

Filters