Question 1

A company produces 240,000 units and has a total cost of $60,000.The productivity is:

Accepted Answer

A)  60 units per dollar. 
B)  4 units per dollar. 
C)  24 units per dollar. 
D)  6 units per dollar. 
A)  60 units per dollar. 
B)  4 units per dollar. 
C)  24 units per dollar. 
D)  6 units per dollar.

Question 2

During the 1980s, conservative management contributed to lowered productivity.

Accepted Answer

A) True 
 B)False

Question 3

Which of the following statements about productivity is (are) true?

Accepted Answer

A)  Increased productivity results in larger market share for the company and greater profits. 
B)  Increased productivity in the United States reduces inflation. 
C)  Increased productivity allows a company to pay better wages and invest in newer technology. 
D)  All of the above are true. 
A)  Increased productivity results in larger market share for the company and greater profits. 
B)  Increased productivity in the United States reduces inflation. 
C)  Increased productivity allows a company to pay better wages and invest in newer technology. 
D)  All of the above are true.

Question 4

____ refers to an organization's overall effort that strives to achieve customer satisfaction through continuous improvement of the organization's products, services, and processes.

Accepted Answer

A)  Total quality. 
B)  Quality control. 
C)  Total equality improvement. 
D)  Quality attainment. 
A)  Total quality. 
B)  Quality control. 
C)  Total equality improvement. 
D)  Quality attainment.

Question 5

List the four groups influencing productivity in the United States.

Accepted Answer

Management, governme

Question 6

What is the difference between total quality and quality control?

Accepted Answer

Total quality is the entire system of po

Question 7

Since a budget reflects expected performance, it cannot be a basis for evaluating a department's actual performance.

Accepted Answer

A) True 
 B)False

Question 8

Supervisors should promote safety in all of the following ways, EXCEPT:

Accepted Answer

A)  They can ignore signs of fatigue as employees must be on the job to promote safety. 
B)  They can actively listen to employee complaints and suggestions concerning safety. 
C)  They can make regular safety inspections of all major equipment. 
D)  They can implement a safety reward system. 
A)  They can ignore signs of fatigue as employees must be on the job to promote safety. 
B)  They can actively listen to employee complaints and suggestions concerning safety. 
C)  They can make regular safety inspections of all major equipment. 
D)  They can implement a safety reward system.

Question 9

Identify two ways to motivate workers to perform high quality work consistently.

Accepted Answer

Two ways to motivate workers t

Question 10

A country's productivity indicates how efficiently its human resources are utilized in producing goods and services.

Accepted Answer

A) True 
 B)False

Question 11

The Occupational Safety and Health Act:

Accepted Answer

A)  Was put into effect in 1961. 
B)  Created the Occupational Safety and Health Administration. 
C)  Ended government inspection of industries. 
D)  All of the above. 
A)  Was put into effect in 1961. 
B)  Created the Occupational Safety and Health Administration. 
C)  Ended government inspection of industries. 
D)  All of the above.

Question 12

What is the supervisor's role in cost control?

Accepted Answer

Supervisors direct the operating work of

Question 13

Government tax incentives encourage business investment in new technology that increases productivity.

Accepted Answer

A) True 
 B)False

Question 14

Service processes are never subject to variation.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following is NOT a group which influences American productivity?

Accepted Answer

A)  Management. 
B)  Government. 
C)  Publishers. 
D)  Unions. 
A)  Management. 
B)  Government. 
C)  Publishers. 
D)  Unions.

Question 16

Graphical representation of the sequence of steps to complete a process is a:

Accepted Answer

A)  Histogram. 
B)  Run chart. 
C)  Pareto chart. 
D)  Flowchart. 
A)  Histogram. 
B)  Run chart. 
C)  Pareto chart. 
D)  Flowchart.

Question 17

____ factors which cause accidents include unsafe or defective tools and improper personal protective equipment.

Accepted Answer

A)  Human. 
B)  Environmental. 
C)  Technical. 
D)  Industrial. 
A)  Human. 
B)  Environmental. 
C)  Technical. 
D)  Industrial.

Question 18

Describe the role that supervisors play in promoting safety in the workplace.

Accepted Answer

There are numerous ways by which supervi

Question 19

Which of the following is NOT one of the factors which have greatly increased productivity recently?

Accepted Answer

A)  Robotics. 
B)  Unionism. 
C)  CAM. 
D)  JIT. 
A)  Robotics. 
B)  Unionism. 
C)  CAM. 
D)  JIT.

Question 20

During the 1980s productivity in the U.S.:

Accepted Answer

A)  Lagged behind Canada. 
B)  Stagnated. 
C)  Resulted in increased U.S.market dominance. 
D)  All of the above. 
A)  Lagged behind Canada. 
B)  Stagnated. 
C)  Resulted in increased U.S.market dominance. 
D)  All of the above.

A company produces 240,000 units and has a total cost of $60,000.The productivity is:

During the 1980s, conservative management contributed to lowered productivity.

Which of the following statements about productivity is (are) true?

____ refers to an organization's overall effort that strives to achieve customer satisfaction through continuous improvement of the organization's products, services, and processes.

List the four groups influencing productivity in the United States.

What is the difference between total quality and quality control?

Since a budget reflects expected performance, it cannot be a basis for evaluating a department's actual performance.

Supervisors should promote safety in all of the following ways, EXCEPT:

Identify two ways to motivate workers to perform high quality work consistently.

A country's productivity indicates how efficiently its human resources are utilized in producing goods and services.

The Occupational Safety and Health Act:

What is the supervisor's role in cost control?

Government tax incentives encourage business investment in new technology that increases productivity.

Service processes are never subject to variation.

Which of the following is NOT a group which influences American productivity?

Graphical representation of the sequence of steps to complete a process is a:

____ factors which cause accidents include unsafe or defective tools and improper personal protective equipment.

Describe the role that supervisors play in promoting safety in the workplace.

Which of the following is NOT one of the factors which have greatly increased productivity recently?

During the 1980s productivity in the U.S.:

Supervisory Management Roles and Challenges

Fundamentals of Planning

Decision Making, Problem Solving, and Ethics

Fundamentals of Organizing

Delegating Authority and Empowering Employees

Communication

Motivation

Leadership

Group Development and Team Building

Meetings and Facilitation Skills

Coaching for Higher Performance

Managing Conflict, Stress, and Time

Exercising Control

Selecting, Appraising and Disciplining Employees

The Supervisor, Labor Relations, and Legal Issues

Filters

Exam 14: Controlling Productivity, Quality and Safety

A company produces 240,000 units and has a total cost of $60,000.The productivity is:

During the 1980s, conservative management contributed to lowered productivity.

Which of the following statements about productivity is (are) true?

____ refers to an organization's overall effort that strives to achieve customer satisfaction through continuous improvement of the organization's products, services, and processes.

List the four groups influencing productivity in the United States.

What is the difference between total quality and quality control?

Since a budget reflects expected performance, it cannot be a basis for evaluating a department's actual performance.

Supervisors should promote safety in all of the following ways, EXCEPT:

Identify two ways to motivate workers to perform high quality work consistently.

A country's productivity indicates how efficiently its human resources are utilized in producing goods and services.

The Occupational Safety and Health Act:

What is the supervisor's role in cost control?

Government tax incentives encourage business investment in new technology that increases productivity.

Service processes are never subject to variation.

Which of the following is NOT a group which influences American productivity?

Graphical representation of the sequence of steps to complete a process is a:

____ factors which cause accidents include unsafe or defective tools and improper personal protective equipment.

Describe the role that supervisors play in promoting safety in the workplace.

Which of the following is NOT one of the factors which have greatly increased productivity recently?

During the 1980s productivity in the U.S.:

Supervisory Management Roles and Challenges

Fundamentals of Planning

Decision Making, Problem Solving, and Ethics

Fundamentals of Organizing

Delegating Authority and Empowering Employees

Communication

Motivation

Leadership

Group Development and Team Building

Meetings and Facilitation Skills

Coaching for Higher Performance

Managing Conflict, Stress, and Time

Exercising Control

Selecting, Appraising and Disciplining Employees

The Supervisor, Labor Relations, and Legal Issues

Filters