Question 1

The ________ is used to move to lower levels of abstraction in solving problems.

Accepted Answer

A) cause-and-effect diagram 
B) Pareto chart 
C) control chart 
D) histogram 
E) scatter diagram 
A) cause-and-effect diagram 
B) Pareto chart 
C) control chart 
D) histogram 
E) scatter diagram

Question 2

The "P" in the acronym SIPOC stands for ________.

Accepted Answer

A) project 
B) problem 
C) people 
D) process 
E) product 
A) project 
B) problem 
C) people 
D) process 
E) product

Question 3

The activity network diagram is also known as a PERT diagram or critical-path diagram and is used in controlling projects.

Accepted Answer

A) True 
 B)False

Question 4

Check sheets are data-gathering tools that can be used in forming ________.

Accepted Answer

A) Pareto charts 
B) scatter diagrams 
C) cause-and-effect diagrams 
D) histograms 
E) control charts 
A) Pareto charts 
B) scatter diagrams 
C) cause-and-effect diagrams 
D) histograms 
E) control charts

Question 5

In a process map, a parallelogram appears whenever materials, forms, or tools enter or leave the process.

Accepted Answer

A) True 
 B)False

Question 6

The RC and More Superstore decides to track customer complaints as part of their ongoing customer satisfaction improvement program. After collecting data for two months, their check sheet appears as follows:   If they construct a Pareto chart, what is the cumulative percentage of the two left most bars?

Accepted Answer

A) 12% 
B) 27% 
C) 40% 
D) 60% 
E) 71% 
A) 12% 
B) 27% 
C) 40% 
D) 60% 
E) 71%

Question 7

What are the steps involved in process mapping?

Accepted Answer

A process map is a picture of a process.

Question 8

The RC and More Superstore decides to track customer complaints as part of their ongoing customer satisfaction improvement program. After collecting data for two months, their check sheet appears as follows:   If they construct a Pareto chart, what is the percentage of complaints represented by the problem "Literature not included in box"?

Accepted Answer

A) 9% 
B) 18% 
C) 36% 
D) 54% 
E) 81% 
A) 9% 
B) 18% 
C) 36% 
D) 54% 
E) 81%

Question 9

A histogram is a picture of a process.

Accepted Answer

A) True 
 B)False

Question 10

Calculate the number of classes if there are 65 observations in a data set.

Accepted Answer

A) 7 
B) 6 
C) 5 
D) 4 
E) 3 
A) 7 
B) 6 
C) 5 
D) 4 
E) 3

Question 11

Define a matrix diagram. What are the steps involved in constructing a matrix diagram?

Accepted Answer

A matrix diagram is similar in concept t

Question 12

Cletus Inc. plans to overhaul the cafeteria menu and has formed a four-person team to evaluate alternatives. The team identifies four criteria and their corresponding percentage weights. Option A has ranks as shown in the table below:   What is the importance score sum for option A?

Accepted Answer

A) 1.0 
B) 2.1 
C) 4.2 
D) 8.0 
E) 9.6 
A) 1.0 
B) 2.1 
C) 4.2 
D) 8.0 
E) 9.6

Question 13

The first step in setting up a check sheet is to identify common defects occurring in the process.

Accepted Answer

A) True 
 B)False

Question 14

Control charts are used to determine whether a process will produce a product or service with consistent measurable properties.

Accepted Answer

A) True 
 B)False

Question 15

________ are used to identify and prioritize problems to be solved.

Accepted Answer

A) Scatter diagrams 
B) Histograms 
C) Control charts 
D) Cause-and-effect diagrams 
E) Pareto charts 
A) Scatter diagrams 
B) Histograms 
C) Control charts 
D) Cause-and-effect diagrams 
E) Pareto charts

Question 16

________ are simply graphical representations of data in a bar format.

Accepted Answer

A) Cause-and-effect diagrams 
B) Process maps 
C) Histograms 
D) Scatter plots 
E) Pareto charts 
A) Cause-and-effect diagrams 
B) Process maps 
C) Histograms 
D) Scatter plots 
E) Pareto charts

Question 17

The RC and More Superstore decides to track customer complaints as part of their ongoing customer satisfaction improvement program. After collecting data for two months, their check sheet appears as follows:   If they construct a Pareto chart, what is the percentage of complaints represented by the problem "Unit not working"?

Accepted Answer

A) 3% 
B) 6.7% 
C) 11.1% 
D) 17.8% 
E) 23% 
A) 3% 
B) 6.7% 
C) 11.1% 
D) 17.8% 
E) 23%

Question 18

A dashboard quickly communicates performance levels by reflecting the metrics reported in balanced scorecards.

Accepted Answer

A) True 
 B)False

Question 19

The cause-and-effect diagram is used to move to higher levels of abstraction in solving problems.

Accepted Answer

A) True 
 B)False

Question 20

What are cause-and-effect diagrams?

Accepted Answer

The Ishikawa cause-and-effect or fishbon

The ________ is used to move to lower levels of abstraction in solving problems.

The "P" in the acronym SIPOC stands for ________.

The activity network diagram is also known as a PERT diagram or critical-path diagram and is used in controlling projects.

Check sheets are data-gathering tools that can be used in forming ________.

In a process map, a parallelogram appears whenever materials, forms, or tools enter or leave the process.

What are the steps involved in process mapping?

A histogram is a picture of a process.

Calculate the number of classes if there are 65 observations in a data set.

Define a matrix diagram. What are the steps involved in constructing a matrix diagram?

Cletus Inc. plans to overhaul the cafeteria menu and has formed a four-person team to evaluate alternatives. The team identifies four criteria and their corresponding percentage weights. Option A has ranks as shown in the table below: What is the importance score sum for option A?

The first step in setting up a check sheet is to identify common defects occurring in the process.

Control charts are used to determine whether a process will produce a product or service with consistent measurable properties.

________ are used to identify and prioritize problems to be solved.

________ are simply graphical representations of data in a bar format.

A dashboard quickly communicates performance levels by reflecting the metrics reported in balanced scorecards.

The cause-and-effect diagram is used to move to higher levels of abstraction in solving problems.

What are cause-and-effect diagrams?

Differing Perspectives on Quality

Quality Theory

Global Supply Chain Quality and International Quality Standards

Strategic Quality Planning

The Voice of the Customer

The Voice of the Market

Quality and Innovation in Product and Process Design

Designing Quality Services

Managing Supplier Quality in the Supply Chain

Statistically Based Quality Improvement for Variables

Statistically Based Quality Improvement for Attributes

Six Sigma Management and Lean Tools

Managing Quality Improvement Teams and Projects

Implementing and Validating the Quality System

Filters

Exam 10: The Tools of Quality

The ________ is used to move to lower levels of abstraction in solving problems.

The "P" in the acronym SIPOC stands for ________.

The activity network diagram is also known as a PERT diagram or critical-path diagram and is used in controlling projects.

Check sheets are data-gathering tools that can be used in forming ________.

In a process map, a parallelogram appears whenever materials, forms, or tools enter or leave the process.

What are the steps involved in process mapping?

A histogram is a picture of a process.

Calculate the number of classes if there are 65 observations in a data set.

Define a matrix diagram. What are the steps involved in constructing a matrix diagram?

Cletus Inc. plans to overhaul the cafeteria menu and has formed a four-person team to evaluate alternatives. The team identifies four criteria and their corresponding percentage weights. Option A has ranks as shown in the table below: What is the importance score sum for option A?

The first step in setting up a check sheet is to identify common defects occurring in the process.

Control charts are used to determine whether a process will produce a product or service with consistent measurable properties.

________ are used to identify and prioritize problems to be solved.

________ are simply graphical representations of data in a bar format.

A dashboard quickly communicates performance levels by reflecting the metrics reported in balanced scorecards.

The cause-and-effect diagram is used to move to higher levels of abstraction in solving problems.

What are cause-and-effect diagrams?

Differing Perspectives on Quality

Quality Theory

Global Supply Chain Quality and International Quality Standards

Strategic Quality Planning

The Voice of the Customer

The Voice of the Market

Quality and Innovation in Product and Process Design

Designing Quality Services

Managing Supplier Quality in the Supply Chain

Statistically Based Quality Improvement for Variables

Statistically Based Quality Improvement for Attributes

Six Sigma Management and Lean Tools

Managing Quality Improvement Teams and Projects

Implementing and Validating the Quality System

Filters