Question 1

In the reality and unrest phase of team implementation, team members and managers often report frustration and confusion about the new situation.

Accepted Answer

A) True 
 B)False

Question 2

The group members express their views more openly in the __________ stage of group development.

Accepted Answer

A)  mutual acceptance 
B)  communication and decision-making 
C)  productivity 
D)  control and organisation 
E)  motivation 
A)  mutual acceptance 
B)  communication and decision-making 
C)  productivity 
D)  control and organisation 
E)  motivation

Question 3

In the __________ phase of team implementation, enthusiasm runs high and the anticipation of employees is quite positive.

Accepted Answer

A)  self-managing teams 
B)  start-up 
C)  leader-centred teams 
D)  tightly formed teams 
E)  reality and unrest 
A)  self-managing teams 
B)  start-up 
C)  leader-centred teams 
D)  tightly formed teams 
E)  reality and unrest

Question 4

Teams differ from groups in that teams

Accepted Answer

A)  place more emphasis on concerted action than groups do. 
B)  are usually larger than groups. 
C)  are usually temporary. 
D)  place little emphasis on common objectives. 
E)  pursue multiple goals. 
A)  place more emphasis on concerted action than groups do. 
B)  are usually larger than groups. 
C)  are usually temporary. 
D)  place little emphasis on common objectives. 
E)  pursue multiple goals.

Question 5

Some groups fail to complete certain stages of development before moving on to later stages.

Accepted Answer

A) True 
 B)False

Question 6

Implementing teams in organisations is not easy; it takes a lot of hard work, time, training and patience.

Accepted Answer

A) True 
 B)False

Question 7

All groups go through all four stages of group development before disbanding.

Accepted Answer

A) True 
 B)False

Question 8

Virtual teams usually utilise some form of technology to enhance communication among individuals who are members of the team.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following is not one of the purposes of norms?

Accepted Answer

A)  Norms help the group avoid embarrassing situations. 
B)  Norms simplify the behaviours of the group members. 
C)  Norms help the group survive. 
D)  Norms regulate group members' thoughts and feelings. 
E)  Norms express the central values of the group. 
A)  Norms help the group avoid embarrassing situations. 
B)  Norms simplify the behaviours of the group members. 
C)  Norms help the group survive. 
D)  Norms regulate group members' thoughts and feelings. 
E)  Norms express the central values of the group.

Question 10

A homogeneous group tends to be LESS productive than a heterogeneous group in situations where

Accepted Answer

A)  group tasks are sequential. 
B)  quick action is required. 
C)  cooperation is needed. 
D)  group tasks are simple. 
E)  creativity is required. 
A)  group tasks are sequential. 
B)  quick action is required. 
C)  cooperation is needed. 
D)  group tasks are simple. 
E)  creativity is required.

Question 11

When cohesiveness is __________ and norms are __________ compatible with organisational goals, productivity is the highest.

Accepted Answer

A)  low; not 
B)  high; not 
C)  high; highly 
D)  present; highly 
E)  low; highly 
A)  low; not 
B)  high; not 
C)  high; highly 
D)  present; highly 
E)  low; highly

Question 12

During the __________ phase of team implementation, managers should provide encouragement, monitor performance and sometimes protect teams from those who want to see the team fail.

Accepted Answer

A)  self-managing teams 
B)  tightly formed teams 
C)  leader-centred teams 
D)  reality and unrest 
E)  start-up 
A)  self-managing teams 
B)  tightly formed teams 
C)  leader-centred teams 
D)  reality and unrest 
E)  start-up

Question 13

__________ cohesive groups will not necessarily be more productive in an organisational sense than groups with __________ cohesiveness.

Accepted Answer

A)  Low; high 
B)  Low; low 
C)  Highly; high 
D)  Highly; low 
E)  Moderately; high 
A)  Low; high 
B)  Low; low 
C)  Highly; high 
D)  Highly; low 
E)  Moderately; high

Question 14

Videoconferencing, instant messaging, electric meetings and even conference calls are considered __________ technology.

Accepted Answer

A)  asynchronous 
B)  futuristic 
C)  team-specific 
D)  ineffective 
E)  synchronous 
A)  asynchronous 
B)  futuristic 
C)  team-specific 
D)  ineffective 
E)  synchronous

Question 15

Communication in Western cultures is typically indirect and vague.

Accepted Answer

A) True 
 B)False

Question 16

Social loafing is the tendency of some group members to put forth high levels of effort, which ultimately reduces self-policing.

Accepted Answer

A) True 
 B)False

Question 17

Cohesiveness is generally higher in small groups than it is in large groups.

Accepted Answer

A) True 
 B)False

Question 18

Teams usually require different types of skills to be effective.

Accepted Answer

A) True 
 B)False

Question 19

A command group is a type of informal group.

Accepted Answer

A) True 
 B)False

Question 20

A friendship group often performs its duties outside of regular work hours.

Accepted Answer

A) True 
 B)False

In the reality and unrest phase of team implementation, team members and managers often report frustration and confusion about the new situation.

The group members express their views more openly in the __________ stage of group development.

In the __________ phase of team implementation, enthusiasm runs high and the anticipation of employees is quite positive.

Teams differ from groups in that teams

Some groups fail to complete certain stages of development before moving on to later stages.

Implementing teams in organisations is not easy; it takes a lot of hard work, time, training and patience.

All groups go through all four stages of group development before disbanding.

Virtual teams usually utilise some form of technology to enhance communication among individuals who are members of the team.

Which of the following is not one of the purposes of norms?

A homogeneous group tends to be LESS productive than a heterogeneous group in situations where

When cohesiveness is and norms are compatible with organisational goals, productivity is the highest.

During the __________ phase of team implementation, managers should provide encouragement, monitor performance and sometimes protect teams from those who want to see the team fail.

cohesive groups will not necessarily be more productive in an organisational sense than groups with cohesiveness.

Videoconferencing, instant messaging, electric meetings and even conference calls are considered __________ technology.

Communication in Western cultures is typically indirect and vague.

Social loafing is the tendency of some group members to put forth high levels of effort, which ultimately reduces self-policing.

Cohesiveness is generally higher in small groups than it is in large groups.

Teams usually require different types of skills to be effective.

A command group is a type of informal group.

A friendship group often performs its duties outside of regular work hours.

An Overview of Organisational Behaviour

The Changing Environment of Organisations

Individual Characteristics

Individual Values, Perceptions and Reactions

Motivating Behaviour

Motivating Behaviour With Work and Rewards

Decision Making and Problem Solving

Communication

Conflict and Negotiation

Traditional Leadership Approaches

Modern Leadership Approaches

Power, Influence and Politics

Organisation Structure and Design

Organisation Culture

Change Management

Filters

Exam 7: Groups and Teams

In the reality and unrest phase of team implementation, team members and managers often report frustration and confusion about the new situation.

The group members express their views more openly in the __________ stage of group development.

In the __________ phase of team implementation, enthusiasm runs high and the anticipation of employees is quite positive.

Teams differ from groups in that teams

Some groups fail to complete certain stages of development before moving on to later stages.

Implementing teams in organisations is not easy; it takes a lot of hard work, time, training and patience.

All groups go through all four stages of group development before disbanding.

Virtual teams usually utilise some form of technology to enhance communication among individuals who are members of the team.

Which of the following is not one of the purposes of norms?

A homogeneous group tends to be LESS productive than a heterogeneous group in situations where

When cohesiveness is __________ and norms are __________ compatible with organisational goals, productivity is the highest.

During the __________ phase of team implementation, managers should provide encouragement, monitor performance and sometimes protect teams from those who want to see the team fail.

__________ cohesive groups will not necessarily be more productive in an organisational sense than groups with __________ cohesiveness.

Videoconferencing, instant messaging, electric meetings and even conference calls are considered __________ technology.

Communication in Western cultures is typically indirect and vague.

Social loafing is the tendency of some group members to put forth high levels of effort, which ultimately reduces self-policing.

Cohesiveness is generally higher in small groups than it is in large groups.

Teams usually require different types of skills to be effective.

A command group is a type of informal group.

A friendship group often performs its duties outside of regular work hours.

An Overview of Organisational Behaviour

The Changing Environment of Organisations

Individual Characteristics

Individual Values, Perceptions and Reactions

Motivating Behaviour

Motivating Behaviour With Work and Rewards

Decision Making and Problem Solving

Communication

Conflict and Negotiation

Traditional Leadership Approaches

Modern Leadership Approaches

Power, Influence and Politics

Organisation Structure and Design

Organisation Culture

Change Management

Filters

When cohesiveness is and norms are compatible with organisational goals, productivity is the highest.

cohesive groups will not necessarily be more productive in an organisational sense than groups with cohesiveness.