Question 1

This approach is concerned with the ideas and concepts concerning motivation theory.

Accepted Answer

A)  Scientific management 
B)  Flexible working 
C)  Behavioural approach 
D)  Empowerment 
E)  Ergonomics 
F) Division of labour
G) Team working 
A)  Scientific management 
B)  Flexible working 
C)  Behavioural approach 
D)  Empowerment 
E)  Ergonomics 
F) Division of labour
G) Team working C

Question 2

Job empowerment is generally seen as providing the following benefits, with one exception:

Accepted Answer

A)  Promotes customer retention 
B)  Employees feel better about their jobs 
C)  Faster online responses to customer needs 
D)  Increase in training and selection costs 
A)  Promotes customer retention 
B)  Employees feel better about their jobs 
C)  Faster online responses to customer needs 
D)  Increase in training and selection costs D

Question 3

Job design does not involve the following considerations:

Accepted Answer

A)  How much autonomy should be given to individual employees? 
B)  Ignoring where the job is located. 
C)  Who should be involved/consulted? 
D)  What tasks should be allocated? 
E)  In what sequence employee tasks should be performed 
A)  How much autonomy should be given to individual employees? 
B)  Ignoring where the job is located. 
C)  Who should be involved/consulted? 
D)  What tasks should be allocated? 
E)  In what sequence employee tasks should be performed B

Question 4

One of the criticisms of scientific management, as developed in the early part of the twentieth
century, is that it is concentrated on relatively limited, and sometimes trivial, objectives.

Accepted Answer

A) True 
 B)False

Question 5

Ergonomic work place design refers to:

Accepted Answer

A)  The different approaches to the division of labour 
B)  The interface between people and technology hardware 
C)  The method of performing each job 
D)  The conditions under which jobs are performed 
A)  The different approaches to the division of labour 
B)  The interface between people and technology hardware 
C)  The method of performing each job 
D)  The conditions under which jobs are performed

Question 6

In behavioural approaches to job design, which approach adds greater tasks and greater control over the job?

Accepted Answer

A)  Job enlargement 
B)  Empowerment 
C)  Job enrichment 
D)  Job rotation 
A)  Job enlargement 
B)  Empowerment 
C)  Job enrichment 
D)  Job rotation

Question 7

Jobs that are designed purely on the division of labour, scientific management or ergonomic
principles can alienate the people performing them.

Accepted Answer

A) True 
 B)False

Question 8

This approach involves dividing the task down into smaller parts.

Accepted Answer

A)  Empowerment 
B)  Division of labour 
C)  Scientific management 
D)  Flexible working 
E)  Team working 
F) Ergonomics
G) Behavioural approach 
A)  Empowerment 
B)  Division of labour 
C)  Scientific management 
D)  Flexible working 
E)  Team working 
F) Ergonomics
G) Behavioural approach

Question 9

A worker rated as 115% efficient was observed to have completed 14 cycles of a job in 20 minutes (without allowances). If an allowance of 15% is made for idle time, breakdowns, etc., what is the
Standard production time per unit?

Accepted Answer

A)  1.06 minutes 
B)  2.75 minutes 
C)  2.59 minutes 
D)  1.93 minutes 
E)  3.21 minutes 
A)  1.06 minutes 
B)  2.75 minutes 
C)  2.59 minutes 
D)  1.93 minutes 
E)  3.21 minutes

Question 10

In this approach workers should be selected, trained and developed methodically to perform their tasks.

Accepted Answer

A)  Team working 
B)  Division of labour 
C)  Empowerment 
D)  Scientific management 
E)  Ergonomics 
F) Behavioural approach
G) Flexible working 
A)  Team working 
B)  Division of labour 
C)  Empowerment 
D)  Scientific management 
E)  Ergonomics 
F) Behavioural approach
G) Flexible working

Question 11

Anthropometric data refers to aspects of people's size, shape and other physical abilities.

Accepted Answer

A) True 
 B)False

Question 12

The division of labour has the effect of making jobs less repetitive.

Accepted Answer

A) True 
 B)False

Question 13

The term 'scientific management' became established in 1911 with the publication of the book of
the same name by Frederick Taylor.

Accepted Answer

A) True 
 B)False

Question 14

A benefit of empowerment is faster online responses to customer needs.

Accepted Answer

A) True 
 B)False

Question 15

Ergonomics is not concerned with:

Accepted Answer

A)  Heating, lighting and ventilation conditions 
B)  The physical aspects of an individual employee's workplace 
C)  The general environmental conditions of the workplace 
D)  The length of rest periods 
E)  The qualifications and length of service of employees 
A)  Heating, lighting and ventilation conditions 
B)  The physical aspects of an individual employee's workplace 
C)  The general environmental conditions of the workplace 
D)  The length of rest periods 
E)  The qualifications and length of service of employees

Question 16

Job design is about how we structure:

Accepted Answer

A)  The workplace or environment 
B)  Each individual's job 
C)  Employees' interface with the technology they use 
D)  All of the above 
A)  The workplace or environment 
B)  Each individual's job 
C)  Employees' interface with the technology they use 
D)  All of the above

Question 17

Ergonomics focuses on ensuring a job is made to fit the people who are doing it.

Accepted Answer

A) True 
 B)False

Question 18

The best method of performing each job is usually identified by:

Accepted Answer

A)  Environmental design 
B)  Blueprinting 
C)  A questionnaire 
D)  A work study 
A)  Environmental design 
B)  Blueprinting 
C)  A questionnaire 
D)  A work study

Question 19

Which of the following is NOT a potential problem with teleworking:

Accepted Answer

A)  The effectiveness of communication 
B)  Loneliness 
C)  Mobility 
D)  Problem-solving 
E)  Lack of social interaction 
A)  The effectiveness of communication 
B)  Loneliness 
C)  Mobility 
D)  Problem-solving 
E)  Lack of social interaction

Question 20

Job enrichment:

Accepted Answer

A)  Is a programme through which management seeks greater productivity from workers 
B)  Involves allocating a wider range of similar tasks to individuals 
C)  Increases the amount of money employees are paid for completing a unit of work 
D)  Involves giving employees work with a greater degree of responsibility and autonomy 
E)  Means that staff are moved periodically from task to task in order to increase variety and interest 
A)  Is a programme through which management seeks greater productivity from workers 
B)  Involves allocating a wider range of similar tasks to individuals 
C)  Increases the amount of money employees are paid for completing a unit of work 
D)  Involves giving employees work with a greater degree of responsibility and autonomy 
E)  Means that staff are moved periodically from task to task in order to increase variety and interest

Exam 9: Management of Quality

This approach is concerned with the ideas and concepts concerning motivation theory.

Job empowerment is generally seen as providing the following benefits, with one exception:

Job design does not involve the following considerations:

One of the criticisms of scientific management, as developed in the early part of the twentieth century, is that it is concentrated on relatively limited, and sometimes trivial, objectives.

Ergonomic work place design refers to:

In behavioural approaches to job design, which approach adds greater tasks and greater control over the job?

Jobs that are designed purely on the division of labour, scientific management or ergonomic principles can alienate the people performing them.

This approach involves dividing the task down into smaller parts.

A worker rated as 115% efficient was observed to have completed 14 cycles of a job in 20 minutes (without allowances). If an allowance of 15% is made for idle time, breakdowns, etc., what is the Standard production time per unit?

In this approach workers should be selected, trained and developed methodically to perform their tasks.

Anthropometric data refers to aspects of people's size, shape and other physical abilities.

The division of labour has the effect of making jobs less repetitive.

The term 'scientific management' became established in 1911 with the publication of the book of the same name by Frederick Taylor.

A benefit of empowerment is faster online responses to customer needs.

Ergonomics is not concerned with:

Job design is about how we structure:

Ergonomics focuses on ensuring a job is made to fit the people who are doing it.

The best method of performing each job is usually identified by:

Which of the following is NOT a potential problem with teleworking:

Job enrichment:

Introduction to Operations Management

Competitiveness, Strategic Planning, and Productivity

Demand Forecasting

Product Design

Strategic Capacity Planning

Process Design and Facility Layout

Workjob Design

Location Planning and Analysis

Statistical Quality Control

Supply Chain Management

Inventory Management

Aggregate Operations Planning and Master Scheduling

Material Requirements Planning and Enterprise Resource Planning

Just-In-Time and Lean Production

Job and Staff Scheduling

Project Management

Waiting-Line Analysis

Answers to Selected Problems

Tables

Working With the Normal Distribution

Filters