Exam 2: Competitiveness, Strategic Planning, and Productivity

An operation that relies on repeat business will seek to primarily focus on which of the performance objectives?

Doing things in time for customers to receive their goods and services exactly when they are needed, or at least when they are promised, is a measure of:

When applied to operations performance, what term can be used interchangeably with 'dependability'?

Whether for a hospital, automobile plant, bus company or supermarket, speed could mean keeping to a minimum the time between customers requesting a service or product and their receiving it.

Quality means different things to different operations. Please match the most appropriate organisation to this standard: The timetable is accurate.

Which stakeholder group is likely to best match this broad strategic objective: Continue business and provide transparent information.

What is the name of a type of relationship in supply chains that encourage relatively enduring cooperative agreements for joint accomplishment of business goals?

Which of the following is least likely to be an issue for employee stakeholders?

The operations ability to introduce new or modified products is called:

Which of the following is seen as an internal benefit of emphasis on the speed objective?

Which stakeholder group is likely to best match this broad strategic objective: Good working conditions and personal development.

Which of the following is a result of increasing dependability?

All operations aim to be completely flexible in responding to customer demand.

Dependability means different things to different operations. Please match the most appropriate organisation to this standard: Keeping to the published timetable.

The idea that improvement in one aspect of operations performance comes at the expense of deterioration in another aspect of performance is called:

One of the five basic performance objectives is speed. Speed has a number of effects on the internal operation. It:

Slack defines the Five Performance Objectives for Operations as:

A company which specialises in high variety and the frequent introduction of new products/services would seek to primarily focus on which of the performance objectives?

For a supermarket, which of the following does NOT relate to the quality objective?

The operations ability to change its level of output or activity to produce different quantities or volumes of product and service over time is called: