Question 1

What is the evaluation criteria fro the following evaluation question: What is the risk of us being unable to produce it acceptably?

Accepted Answer

A)  Feasibility 
B)  Vulnerability 
C)  Acceptability 
A)  Feasibility 
B)  Vulnerability 
C)  Acceptability B

Question 2

A company may use focus groups as part of concept generation. A focus group will typically comprise:

Accepted Answer

A)  Seven to ten participants who are unfamiliar with each other and have certain characteristics in common that relate to the particular topic 
B)  People identified at random by street market researchers 
C)  Contact staff in a service organisation or the salesperson in a product-orientated organisation 
D)  Staff who take apart competitors' services/products and focus on how they have been made 
A)  Seven to ten participants who are unfamiliar with each other and have certain characteristics in common that relate to the particular topic 
B)  People identified at random by street market researchers 
C)  Contact staff in a service organisation or the salesperson in a product-orientated organisation 
D)  Staff who take apart competitors' services/products and focus on how they have been made A

Question 3

To make a final design, 'components' need to be connected in some way by having the relationship
between them formalised.

Accepted Answer

A) True 
 B)False  True

Question 4

The final stage of the design activity will NOT involve which one of the following elements:

Accepted Answer

A)  Screening 
B)  Computer-aided design (CA
D)  
C)  Virtual prototyping 
D)  Computer simulations 
E)  Wire-frame modelling 
A)  Screening 
B)  Computer-aided design (CA
D)  
C)  Virtual prototyping 
D)  Computer simulations 
E)  Wire-frame modelling

Question 5

CAD may be used in which part of the design process?

Accepted Answer

A)  Prototyping and final design 
B)  Screening 
C)  Preliminary design 
D)  Concept generation 
E)  Evaluation and improvement 
A)  Prototyping and final design 
B)  Screening 
C)  Preliminary design 
D)  Concept generation 
E)  Evaluation and improvement

Question 6

The common types of blueprinting techniques do not include:

Accepted Answer

A)  Routing sheets 
B)  The customer processing framework 
C)  Process flow charts 
D)  Simple flow charts 
E)  Gantt charts 
A)  Routing sheets 
B)  The customer processing framework 
C)  Process flow charts 
D)  Simple flow charts 
E)  Gantt charts

Question 7

Operations managers are directly responsible for product and service design.

Accepted Answer

A) True 
 B)False

Question 8

Which one of the following is NOT a named symbol in a flow process chart?

Accepted Answer

A)  An operation 
B)  Storage 
C)  A movement 
D)  A delay 
E)  A selection 
A)  An operation 
B)  Storage 
C)  A movement 
D)  A delay 
E)  A selection

Question 9

'Food' and 'drink' are not aspects of a concept for a restaurant.

Accepted Answer

A) True 
 B)False

Question 10

The nature of product and service design is the same for different types of operation.

Accepted Answer

A) True 
 B)False

Question 11

Why is the timescale for product development in the computing and electronics industry relatively short?

Accepted Answer

A)  There is a high demand for secondhand products, forcing new goods into the market. 
B)  There is a rapid rise and decline of products in the computing and electronics market. 
C)  Electronic products are simple to manufacture. 
D)  There is little competition in the computing and electronics market. 
A)  There is a high demand for secondhand products, forcing new goods into the market. 
B)  There is a rapid rise and decline of products in the computing and electronics market. 
C)  Electronic products are simple to manufacture. 
D)  There is little competition in the computing and electronics market.

Question 12

Concepts comprise of a package of products and/or services.

Accepted Answer

A) True 
 B)False

Question 13

A design concept is the set of expected benefits that the customer is buying.

Accepted Answer

A) True 
 B)False

Question 14

The main purpose of Taguchi methods is to:

Accepted Answer

A)  Reduce costs and prevent any unnecessary costs before producing the product or service 
B)  Test the robustness of a design 
C)  Create a 'house of quality' 
D)  Articulate the 'voice of the customer' 
A)  Reduce costs and prevent any unnecessary costs before producing the product or service 
B)  Test the robustness of a design 
C)  Create a 'house of quality' 
D)  Articulate the 'voice of the customer'

Question 15

Transferring a design idea into a concept does not include:

Accepted Answer

A)  Function 
B)  Purpose 
C)  Benefits 
D)  Prototype 
E)  Form 
A)  Function 
B)  Purpose 
C)  Benefits 
D)  Prototype 
E)  Form

Question 16

There are many techniques that can be used for documenting processes or blueprinting, all of which have two main features:

Accepted Answer

A)  Specify the component products and services and define the processes to create the package 
B)  Flow-process charts and the customer-processing framework 
C)  Determine the overall shape of the product or service and the way in which the product or service operates 
D)  Show the flow of materials/people/information through the operation and identify the different activities that take place during the process 
A)  Specify the component products and services and define the processes to create the package 
B)  Flow-process charts and the customer-processing framework 
C)  Determine the overall shape of the product or service and the way in which the product or service operates 
D)  Show the flow of materials/people/information through the operation and identify the different activities that take place during the process

Question 17

Feasibility analysis would normally be used in which part of the design process?

Accepted Answer

A)  Concept generation 
B)  Evaluation and improvement 
C)  Prototyping and final design 
D)  Preliminary design 
E)  Screening 
A)  Concept generation 
B)  Evaluation and improvement 
C)  Prototyping and final design 
D)  Preliminary design 
E)  Screening

Question 18

The stages of product design do NOT include:

Accepted Answer

A)  Prototyping and final design 
B)  Screening 
C)  Preliminary design 
D)  The scale 
E)  Evaluation and improvement 
A)  Prototyping and final design 
B)  Screening 
C)  Preliminary design 
D)  The scale 
E)  Evaluation and improvement

Question 19

Ideas for new products can come from:

Accepted Answer

A)  The research and development department 
B)  Interviews with customers 
C)  Sources within the organisation 
D)  All of the above 
A)  The research and development department 
B)  Interviews with customers 
C)  Sources within the organisation 
D)  All of the above

Question 20

What is the evaluation criteria fro the following evaluation question: How much will we have to reorganise our activities to produce it?

Accepted Answer

A)  Acceptability 
B)  Vulnerability 
C)  Feasibility 
A)  Acceptability 
B)  Vulnerability 
C)  Feasibility

Exam 5: Strategic Capacity Planning

What is the evaluation criteria fro the following evaluation question: What is the risk of us being unable to produce it acceptably?

A company may use focus groups as part of concept generation. A focus group will typically comprise:

To make a final design, 'components' need to be connected in some way by having the relationship between them formalised.

The final stage of the design activity will NOT involve which one of the following elements:

CAD may be used in which part of the design process?

The common types of blueprinting techniques do not include:

Operations managers are directly responsible for product and service design.

Which one of the following is NOT a named symbol in a flow process chart?

'Food' and 'drink' are not aspects of a concept for a restaurant.

The nature of product and service design is the same for different types of operation.

Why is the timescale for product development in the computing and electronics industry relatively short?

Concepts comprise of a package of products and/or services.

A design concept is the set of expected benefits that the customer is buying.

The main purpose of Taguchi methods is to:

Transferring a design idea into a concept does not include:

There are many techniques that can be used for documenting processes or blueprinting, all of which have two main features:

Feasibility analysis would normally be used in which part of the design process?

The stages of product design do NOT include:

Ideas for new products can come from:

What is the evaluation criteria fro the following evaluation question: How much will we have to reorganise our activities to produce it?

Introduction to Operations Management

Competitiveness, Strategic Planning, and Productivity

Demand Forecasting

Product Design

Process Design and Facility Layout

Workjob Design

Location Planning and Analysis

Management of Quality

Statistical Quality Control

Supply Chain Management

Inventory Management

Aggregate Operations Planning and Master Scheduling

Material Requirements Planning and Enterprise Resource Planning

Just-In-Time and Lean Production

Job and Staff Scheduling

Project Management

Waiting-Line Analysis

Answers to Selected Problems

Tables

Working With the Normal Distribution

Filters