Question 1

Which of the following is not a characteristic of a line process?

Accepted Answer

A)  Processes are linear and often continuous but can be stopped. 
B)  Work is not fixed but moves through a sequence of operations. 
C)  Products or services are standard and are produced in a large volume. 
D)  The product or service will be made to a specific customer order. 
E)  Operations and equipment are dedicated to the product. 
A)  Processes are linear and often continuous but can be stopped. 
B)  Work is not fixed but moves through a sequence of operations. 
C)  Products or services are standard and are produced in a large volume. 
D)  The product or service will be made to a specific customer order. 
E)  Operations and equipment are dedicated to the product. D

Question 2

Which factor of good product/service design best matches the following performance objective: Can allow for variations.

Accepted Answer

A)  Dependability 
B)  Flexibility 
C)  Cost 
D)  Speed 
E)  Quality 
A)  Dependability 
B)  Flexibility 
C)  Cost 
D)  Speed 
E)  Quality B

Question 3

Which one of the following statements should be considered as part of a broad definition of design activity?

Accepted Answer

A)  It applies to both products (or services) and systems/processes. 
B)  It is in itself a transformation process. 
C)  It is intended to satisfy the needs of customers. 
D)  It starts with a concept, which ends up translated into something that can be created. 
E)  All of the above 
A)  It applies to both products (or services) and systems/processes. 
B)  It is in itself a transformation process. 
C)  It is intended to satisfy the needs of customers. 
D)  It starts with a concept, which ends up translated into something that can be created. 
E)  All of the above E

Question 4

What is another term used to describe being pessimistic and considering the consequences of everything going wrong?

Accepted Answer

A)  Scenario planning 
B)  Negative thinking 
C)  Downside risk 
D)  Consequence 
A)  Scenario planning 
B)  Negative thinking 
C)  Downside risk 
D)  Consequence

Question 5

Which of the following is true of process types?

Accepted Answer

A)  Professional services have lower variety, but higher volume than service shops. 
B)  Mass services are similar to jobbing processes. 
C)  Service shops and batch are in a similar position, but one relates to manufacturing and the other to services. 
D)  Jobbing processes have higher process variety than professional services. 
A)  Professional services have lower variety, but higher volume than service shops. 
B)  Mass services are similar to jobbing processes. 
C)  Service shops and batch are in a similar position, but one relates to manufacturing and the other to services. 
D)  Jobbing processes have higher process variety than professional services.

Question 6

What are the three broad categories of evaluation for assessing design options?

Accepted Answer

A)  Risk, consequence, financial return 
B)  Feasibility, financial return, risk 
C)  Feasibility, acceptability, vulnerability 
D)  Vulnerability, financial return, acceptability 
A)  Risk, consequence, financial return 
B)  Feasibility, financial return, risk 
C)  Feasibility, acceptability, vulnerability 
D)  Vulnerability, financial return, acceptability

Question 7

The volume-variety position of an operation has implications for almost every aspect of its design activities. In a low volume, high variety operation, which is the correct combination of design
Decisions?

Accepted Answer

A)  Product/service standardisation low, location can be decentralised, flow intermittent 
B)  Product/service standardisation low, location can be decentralised, flow continuous 
C)  Product/service standardisation low, location usually centralised, flow intermittent 
D)  Product/service standardisation high, location can be decentralised, flow intermittent 
A)  Product/service standardisation low, location can be decentralised, flow intermittent 
B)  Product/service standardisation low, location can be decentralised, flow continuous 
C)  Product/service standardisation low, location usually centralised, flow intermittent 
D)  Product/service standardisation high, location can be decentralised, flow intermittent

Question 8

Which of the following is not a characteristics of Design activity?

Accepted Answer

A)  Applies to both products and services. 
B)  Satisfies the needs of customers. 
C)  Will develop products and services which are easy to produce or deliver. 
D)  Is itself a transformation process. 
E)  Is concerned primarily with goods and services. 
A)  Applies to both products and services. 
B)  Satisfies the needs of customers. 
C)  Will develop products and services which are easy to produce or deliver. 
D)  Is itself a transformation process. 
E)  Is concerned primarily with goods and services.

Question 9

In process mapping derived from 'scientific management', what does the following symbol represent?

Accepted Answer

A)  Inspection 
B)  Transport 
C)  Storage 
D)  Direction of flow 
E)  Operation
F) Decision
G) Delay 
A)  Inspection 
B)  Transport 
C)  Storage 
D)  Direction of flow 
E)  Operation
F) Decision
G) Delay

Question 10

What name is given for the technique used to calculate the total energy used for a product, including all production inputs, transportation, maintenance, and final disposal?

Accepted Answer

A)  Total production cost assessment 
B)  Product/service costing 
C)  Total cost of ownership 
D)  Life cycle analysis 
A)  Total production cost assessment 
B)  Product/service costing 
C)  Total cost of ownership 
D)  Life cycle analysis

Question 11

Why is process design important in the design activity?

Accepted Answer

A)  Because processes are the most important part of services. 
B)  Because the design of the process has a significant impact on the ability of the operation to meet its customers' needs. 
C)  Because the manufacture of products is expensive and needs to be planned. 
D)  Because the cost of processes are higher than the cost of products. 
A)  Because processes are the most important part of services. 
B)  Because the design of the process has a significant impact on the ability of the operation to meet its customers' needs. 
C)  Because the manufacture of products is expensive and needs to be planned. 
D)  Because the cost of processes are higher than the cost of products.

Question 12

Is the following design activity more suited to low volume/high variety or high volume/low variety: Dedicated process technology.

Accepted Answer

A)  Low volume/high variety 
B)  High volume/low variety 
A)  Low volume/high variety 
B)  High volume/low variety

Question 13

Is the following design activity more suited to low volume/high variety or high volume/low variety: Low level of product/service standardisation.

Accepted Answer

A)  High volume/low variety 
B)  Low volume/high variety 
A)  High volume/low variety 
B)  Low volume/high variety

Question 14

Inputs of the design activity do not include:

Accepted Answer

A)  Purchase orders 
B)  Market information 
C)  Test and design equipment 
D)  Technical information 
E)  Design and technical equipment 
A)  Purchase orders 
B)  Market information 
C)  Test and design equipment 
D)  Technical information 
E)  Design and technical equipment

Question 15

In the design activity, which of the following is likely to be a transformed input resource?

Accepted Answer

A)  Market forecast 
B)  Operations manager 
C)  Design equipment 
D)  Technical staff 
A)  Market forecast 
B)  Operations manager 
C)  Design equipment 
D)  Technical staff

Question 16

Characteristics of line or continuous process types usually include:

Accepted Answer

A)  High capacity 
B)  Short process times 
C)  The ability to handle high volumes 
D)  Dedicated processes 
E)  The ability to handle high variety 
A)  High capacity 
B)  Short process times 
C)  The ability to handle high volumes 
D)  Dedicated processes 
E)  The ability to handle high variety

Question 17

Which factor of good product/service design best matches the following performance objective: Can require standardised services.

Accepted Answer

A)  Dependability 
B)  Speed 
C)  Quality 
D)  Cost 
E)  Flexibility 
A)  Dependability 
B)  Speed 
C)  Quality 
D)  Cost 
E)  Flexibility

Question 18

The design of a product and the design of the process that will produce it should be considered
separately.

Accepted Answer

A) True 
 B)False

Question 19

Understanding the full consequences of adopting the design option relates to what evaluation criteria?

Accepted Answer

A)  Financial Return 
B)  Risk 
C)  Acceptability 
D)  Vulnerability 
A)  Financial Return 
B)  Risk 
C)  Acceptability 
D)  Vulnerability

Question 20

Is the following design activity more suited to low volume/high variety or high volume/low variety: Process design emphasis in the operation.

Accepted Answer

A)  High volume/low variety 
B)  Low volume/high variety 
A)  High volume/low variety 
B)  Low volume/high variety

Exam 4: Product Design

Which of the following is not a characteristic of a line process?

Which factor of good product/service design best matches the following performance objective: Can allow for variations.

Which one of the following statements should be considered as part of a broad definition of design activity?

What is another term used to describe being pessimistic and considering the consequences of everything going wrong?

Which of the following is true of process types?

What are the three broad categories of evaluation for assessing design options?

The volume-variety position of an operation has implications for almost every aspect of its design activities. In a low volume, high variety operation, which is the correct combination of design Decisions?

Which of the following is not a characteristics of Design activity?

In process mapping derived from 'scientific management', what does the following symbol represent?

What name is given for the technique used to calculate the total energy used for a product, including all production inputs, transportation, maintenance, and final disposal?

Why is process design important in the design activity?

Is the following design activity more suited to low volume/high variety or high volume/low variety: Dedicated process technology.

Is the following design activity more suited to low volume/high variety or high volume/low variety: Low level of product/service standardisation.

Inputs of the design activity do not include:

In the design activity, which of the following is likely to be a transformed input resource?

Characteristics of line or continuous process types usually include:

Which factor of good product/service design best matches the following performance objective: Can require standardised services.

The design of a product and the design of the process that will produce it should be considered separately.

Understanding the full consequences of adopting the design option relates to what evaluation criteria?

Is the following design activity more suited to low volume/high variety or high volume/low variety: Process design emphasis in the operation.

Introduction to Operations Management

Competitiveness, Strategic Planning, and Productivity

Demand Forecasting

Strategic Capacity Planning

Process Design and Facility Layout

Workjob Design

Location Planning and Analysis

Management of Quality

Statistical Quality Control

Supply Chain Management

Inventory Management

Aggregate Operations Planning and Master Scheduling

Material Requirements Planning and Enterprise Resource Planning

Just-In-Time and Lean Production

Job and Staff Scheduling

Project Management

Waiting-Line Analysis

Answers to Selected Problems

Tables

Working With the Normal Distribution

Filters