Question 1

The PDCA Cycle is an example of:

Accepted Answer

A)  A statistical process control cycle 
B)  A staff motivation cycle 
C)  A product quality assessment cycle 
D)  An improvement cycle 
A)  A statistical process control cycle 
B)  A staff motivation cycle 
C)  A product quality assessment cycle 
D)  An improvement cycle D

Question 2

Which of the following is true of continuous improvement?

Accepted Answer

A)  Results for profit evaluation 
B)  Individualism 
C)  Concentrated risks 
D)  Effort orientation focused on people 
A)  Results for profit evaluation 
B)  Individualism 
C)  Concentrated risks 
D)  Effort orientation focused on people D

Question 3

Which type of diagram helps to distinguish between what is important and what is less so for solving problems?

Accepted Answer

A)  Cause-effect diagrams 
B)  Scatter diagrams 
C)  Input-output diagrams 
D)  Pareto diagrams 
A)  Cause-effect diagrams 
B)  Scatter diagrams 
C)  Input-output diagrams 
D)  Pareto diagrams D

Question 4

Order lead time is a measure of:

Accepted Answer

A)  Quality 
B)  Speed 
C)  Dependability 
D)  Flexibility 
E)  Cost 
A)  Quality 
B)  Speed 
C)  Dependability 
D)  Flexibility 
E)  Cost

Question 5

Labour productivity is a typical partial measure of which performance objective?

Accepted Answer

A)  Quality 
B)  Flexibility 
C)  Cost 
D)  Speed 
A)  Quality 
B)  Flexibility 
C)  Cost 
D)  Speed

Question 6

A prerequisite for benchmarking success is to thoroughly understand the processes of your
competitors' feedback.

Accepted Answer

A) True 
 B)False

Question 7

An input-output analysis does NOT include the following step:

Accepted Answer

A)  Identifying the destination of outputs 
B)  Identifying the source of inputs 
C)  Identifying connections between the two sets of data 
D)  Clarifying the requirements of internal customers served by the process outputs 
A)  Identifying the destination of outputs 
B)  Identifying the source of inputs 
C)  Identifying connections between the two sets of data 
D)  Clarifying the requirements of internal customers served by the process outputs

Question 8

Which of the following is a common misunderstanding about benchmarking?

Accepted Answer

A)  It only provides information, not answers. 
B)  It is often time-consuming and labour intensive. 
C)  It is a one-off project. 
D)  It is a process of learning rather than copying. 
A)  It only provides information, not answers. 
B)  It is often time-consuming and labour intensive. 
C)  It is a one-off project. 
D)  It is a process of learning rather than copying.

Question 9

There are four main kinds of performance standard. Determine which is being described: a measure that takes the standard to its theoretical limits is a:

Accepted Answer

A)  Historical standard 
B)  Target performance standard 
C)  Competitor performance standard 
D)  Absolute performance standard 
A)  Historical standard 
B)  Target performance standard 
C)  Competitor performance standard 
D)  Absolute performance standard

Question 10

Is abrupt and volatile change more typical of breakthrough improvement or continuous improvement.

Accepted Answer

A)  Breakthrough improvement 
B)  Continuous improvement 
A)  Breakthrough improvement 
B)  Continuous improvement

Question 11

If change is gradual and constant is this more typical of breakthrough improvement or continuous improvement?

Accepted Answer

A)  Breakthrough improvement 
B)  Continuous improvement 
A)  Breakthrough improvement 
B)  Continuous improvement

Question 12

Scrap level is a measure of:

Accepted Answer

A)  Quality 
B)  Speed 
C)  Dependability 
D)  Flexibility 
E)  Cost 
A)  Quality 
B)  Speed 
C)  Dependability 
D)  Flexibility 
E)  Cost

Question 13

Which of the following is NOT noted as a disadvantage of Deming's approach to total quality management?

Accepted Answer

A)  Does not treat situations that are political or coercive. 
B)  The approach to leadership and motivation is seen by some as idiosyncratic. 
C)  Action plan and methodological principles are sometimes vague. 
D)  Some of his problem-solving methods are seen as simplistic. 
A)  Does not treat situations that are political or coercive. 
B)  The approach to leadership and motivation is seen by some as idiosyncratic. 
C)  Action plan and methodological principles are sometimes vague. 
D)  Some of his problem-solving methods are seen as simplistic.

Question 14

Warranty claims is a measure of:

Accepted Answer

A)  Quality 
B)  Speed 
C)  Dependability 
D)  Flexibility 
E)  Cost 
A)  Quality 
B)  Speed 
C)  Dependability 
D)  Flexibility 
E)  Cost

Question 15

Which of the following is NOT a criticism levelled at Business Process Re-engineering?

Accepted Answer

A)  It fails to look at the people who perform activities. 
B)  It can lead to the loss of an essential core of experience. 
C)  It only focuses on incremental improvement. 
D)  It is merely an excuse for getting rid of employees. 
A)  It fails to look at the people who perform activities. 
B)  It can lead to the loss of an essential core of experience. 
C)  It only focuses on incremental improvement. 
D)  It is merely an excuse for getting rid of employees.

Question 16

Efficiency is a measure of:

Accepted Answer

A)  Quality 
B)  Speed 
C)  Dependability 
D)  Flexibility 
E)  Cost 
A)  Quality 
B)  Speed 
C)  Dependability 
D)  Flexibility 
E)  Cost

Question 17

There are four main kinds of performance standard. Determine which is being described: a measure that relates an operation's performance to its competitive ability in the marketplace is a:

Accepted Answer

A)  Historical standard 
B)  Target performance standard 
C)  Competitor performance standard 
D)  Absolute performance standard 
A)  Historical standard 
B)  Target performance standard 
C)  Competitor performance standard 
D)  Absolute performance standard

Question 18

Performance measurement is a prerequisite for improvement.

Accepted Answer

A) True 
 B)False

Question 19

Cause and Effect Diagrams are also known as:

Accepted Answer

A)  Quality loss charts 
B)  Quality function deployment models 
C)  Target specification graphs 
D)  Taguchi diagrams 
E)  Fishbone diagrams 
A)  Quality loss charts 
B)  Quality function deployment models 
C)  Target specification graphs 
D)  Taguchi diagrams 
E)  Fishbone diagrams

Question 20

Which of the following techniques is particularly useful for helping to search for the origins of problems?

Accepted Answer

A)  Scatter diagrams 
B)  Cause-effect diagrams 
C)  Diagnostic tools 
D)  Causal models 
A)  Scatter diagrams 
B)  Cause-effect diagrams 
C)  Diagnostic tools 
D)  Causal models

Exam 18: Waiting-Line Analysis

The PDCA Cycle is an example of:

Which of the following is true of continuous improvement?

Which type of diagram helps to distinguish between what is important and what is less so for solving problems?

Order lead time is a measure of:

Labour productivity is a typical partial measure of which performance objective?

A prerequisite for benchmarking success is to thoroughly understand the processes of your competitors' feedback.

An input-output analysis does NOT include the following step:

Which of the following is a common misunderstanding about benchmarking?

There are four main kinds of performance standard. Determine which is being described: a measure that takes the standard to its theoretical limits is a:

Is abrupt and volatile change more typical of breakthrough improvement or continuous improvement.

If change is gradual and constant is this more typical of breakthrough improvement or continuous improvement?

Scrap level is a measure of:

Which of the following is NOT noted as a disadvantage of Deming's approach to total quality management?

Warranty claims is a measure of:

Which of the following is NOT a criticism levelled at Business Process Re-engineering?

Efficiency is a measure of:

There are four main kinds of performance standard. Determine which is being described: a measure that relates an operation's performance to its competitive ability in the marketplace is a:

Performance measurement is a prerequisite for improvement.

Cause and Effect Diagrams are also known as:

Which of the following techniques is particularly useful for helping to search for the origins of problems?

Introduction to Operations Management

Competitiveness, Strategic Planning, and Productivity

Demand Forecasting

Product Design

Strategic Capacity Planning

Process Design and Facility Layout

Workjob Design

Location Planning and Analysis

Management of Quality

Statistical Quality Control

Supply Chain Management

Inventory Management

Aggregate Operations Planning and Master Scheduling

Material Requirements Planning and Enterprise Resource Planning

Just-In-Time and Lean Production

Job and Staff Scheduling

Project Management

Answers to Selected Problems

Tables

Working With the Normal Distribution

Filters