Question 1

A less important factor may well be:

Accepted Answer

A)  A factor which is at a higher level than the standard for the industry 
B)  A factor which may be of significance in other parts of the organisation 
C)  A factor which directly and significantly contributes to winning business 
D)  A factor which has to be above a particular level to be considered by the customer 
A)  A factor which is at a higher level than the standard for the industry 
B)  A factor which may be of significance in other parts of the organisation 
C)  A factor which directly and significantly contributes to winning business 
D)  A factor which has to be above a particular level to be considered by the customer B

Question 2

In this question you need to match the competitive factor that customers value with the performance objective that the operation needs to excel at. If the customers value a wide range of
Products and services then the operation will need to excel at:

Accepted Answer

A)  Dependability 
B)  Flexibility (volume and/or delivery) 
C)  Speed 
D)  Flexibility (products/service) 
E)  Flexibility (mix) 
F) Cost
G) Quality 
A)  Dependability 
B)  Flexibility (volume and/or delivery) 
C)  Speed 
D)  Flexibility (products/service) 
E)  Flexibility (mix) 
F) Cost
G) Quality E

Question 3

In the maturity stage of the product/service life cycle the operation is likely to focus on which combination of performance objectives?

Accepted Answer

A)  Dependability and Cost. 
B)  Speed, Dependability and Quality. 
C)  Speed, Quality and Cost. 
D)  Speed, Dependability and Cost. 
A)  Dependability and Cost. 
B)  Speed, Dependability and Quality. 
C)  Speed, Quality and Cost. 
D)  Speed, Dependability and Cost. A

Question 4

The process of operations strategy comprises the specific decisions and actions which set the
operations role, objectives and activities.

Accepted Answer

A) True 
 B)False

Question 5

Each business unit within the corporate group will need to put together its own strategy. This is called:

Accepted Answer

A)  Corporate strategy 
B)  Business strategy 
C)  Functional strategy 
D)  Operations strategy 
A)  Corporate strategy 
B)  Business strategy 
C)  Functional strategy 
D)  Operations strategy

Question 6

What name is given to the model devised by Hayes and Wheelwright that categorizes the degree to which operations has a positive influence on overall strategy?

Accepted Answer

A)  Two-stage model of operations contribution 
B)  Five-stage model of operations contribution 
C)  Three-stage model of operations contribution 
D)  Four-stage model of operations contribution 
A)  Two-stage model of operations contribution 
B)  Five-stage model of operations contribution 
C)  Three-stage model of operations contribution 
D)  Four-stage model of operations contribution

Question 7

In the decline stage of the product/service life cycle the operation is likely to focus on which combination of performance objectives?

Accepted Answer

A)  Cost. 
B)  Speed, Dependability and Quality. 
C)  Speed, Dependability and Cost. 
D)  Dependability, Quality and Cost. 
A)  Cost. 
B)  Speed, Dependability and Quality. 
C)  Speed, Dependability and Cost. 
D)  Dependability, Quality and Cost.

Question 8

The overall direction and role of a function within a business is:

Accepted Answer

A)  A business strategy 
B)  A group strategy 
C)  A functional strategy 
D)  An operational strategy 
A)  A business strategy 
B)  A group strategy 
C)  A functional strategy 
D)  An operational strategy

Question 9

In this question focusing on the structural and infra-structural decision areas you need to match
the question with the correct strategy. Question: What number of geographically separate sites
should the operation have?

Accepted Answer

A)  Supplier development strategy 
B)  Vertical integration strategy 
C)  Inventory strategy 
D)  Improvement strategy 
E)  New product/service development strategy
F) Capacity adjustment strategy
G) Workforce and organisation strategy
H) Planning and control systems strategy
I) Facilities strategy
J) Technology strategy 
A)  Supplier development strategy 
B)  Vertical integration strategy 
C)  Inventory strategy 
D)  Improvement strategy 
E)  New product/service development strategy
F) Capacity adjustment strategy
G) Workforce and organisation strategy
H) Planning and control systems strategy
I) Facilities strategy
J) Technology strategy

Question 10

What is the perspective on strategy that stresses the importance of capabilities in determining sustainable competitive advantage?

Accepted Answer

A)  Agency Theory 
B)  Disconfirmation Theory 
C)  System Theory 
D)  Resource Based View 
A)  Agency Theory 
B)  Disconfirmation Theory 
C)  System Theory 
D)  Resource Based View

Question 11

There are four perspectives on operations strategy. The term 'emergent strategy' is most closely associated with which perspective?

Accepted Answer

A)  Top-down perspective 
B)  Operations resources perspective 
C)  Market requirements perspective 
D)  Bottom-up perspective 
A)  Top-down perspective 
B)  Operations resources perspective 
C)  Market requirements perspective 
D)  Bottom-up perspective

Question 12

Which of the following is NOT one of the four perspectives of operations strategy noted by Slack and Lewis?

Accepted Answer

A)  Capabilities of operations resources 
B)  Market requirements 
C)  Organizational behaviour 
D)  Top down 
A)  Capabilities of operations resources 
B)  Market requirements 
C)  Organizational behaviour 
D)  Top down

Question 13

Internally neutral organisations:

Accepted Answer

A)  Correct the worst problems 
B)  Link strategy with operations 
C)  Adopt best practice 
D)  Give an operations advantage 
A)  Correct the worst problems 
B)  Link strategy with operations 
C)  Adopt best practice 
D)  Give an operations advantage

Question 14

Which of the following competitive factors and performance objectives is unlikely to satisfy customers?

Accepted Answer

A)  Reliable delivery leading to a need to excel at effective customer service. 
B)  A wide range of products and services underpinned by excellence at flexible operations. 
C)  Low quality leading to a need to excel at producing large quantities at low prices. 
D)  Low price leading to a need to excel at low cost. 
E)  Speed of operations leading to a need to excel at efficient distribution. 
A)  Reliable delivery leading to a need to excel at effective customer service. 
B)  A wide range of products and services underpinned by excellence at flexible operations. 
C)  Low quality leading to a need to excel at producing large quantities at low prices. 
D)  Low price leading to a need to excel at low cost. 
E)  Speed of operations leading to a need to excel at efficient distribution.

Question 15

In this question focusing on the structural and infra-structural decision areas you need to match
the question with the correct strategy. Question: How should the operation's performance be
measured?

Accepted Answer

A)  Vertical integration strategy 
B)  Facilities strategy 
C)  Technology strategy 
D)  Workforce and organisation strategy 
E)  Failure prevention and recovery strategy
F) Inventory strategy
G) New product/service development strategy
H) Improvement strategy
I) Supplier development strategy
J) Capacity adjustment strategy 
A)  Vertical integration strategy 
B)  Facilities strategy 
C)  Technology strategy 
D)  Workforce and organisation strategy 
E)  Failure prevention and recovery strategy
F) Inventory strategy
G) New product/service development strategy
H) Improvement strategy
I) Supplier development strategy
J) Capacity adjustment strategy

Question 16

Factors which define the customers' requirements are called:

Accepted Answer

A)  Performance objectives 
B)  Order-winning factors 
C)  Qualifying factors 
D)  Competitive factors 
A)  Performance objectives 
B)  Order-winning factors 
C)  Qualifying factors 
D)  Competitive factors

Question 17

In this question focusing on the structural and infra-structural decision areas you need to match the question with the correct strategy. Question: What system should the operation use to plan its
Activities?

Accepted Answer

A)  Workforce and organisation strategy 
B)  Improvement strategy 
C)  New product/service development strategy 
D)  Inventory strategy 
E)  Planning and control systems strategy
F) Supplier development strategy
G) Technology strategy
H) Facilities strategy
I) ilure prevention and recovery strategy
J) Vertical integration strategy
K) Capacity adjustment strategy 
A)  Workforce and organisation strategy 
B)  Improvement strategy 
C)  New product/service development strategy 
D)  Inventory strategy 
E)  Planning and control systems strategy
F) Supplier development strategy
G) Technology strategy
H) Facilities strategy
I) ilure prevention and recovery strategy
J) Vertical integration strategy
K) Capacity adjustment strategy

Question 18

An internally supportive operations function will:

Accepted Answer

A)  Be clearly the best in the industry 
B)  Stop holding the organisation back 
C)  Be as good as competitors 
D)  Redefine the industry's expectations 
A)  Be clearly the best in the industry 
B)  Stop holding the organisation back 
C)  Be as good as competitors 
D)  Redefine the industry's expectations

Question 19

Strategy is more than a single decision: it is the total pattern of decisions and actions.

Accepted Answer

A) True 
 B)False

Question 20

What influence is occurring when corporate or business strategies impact on operations decisions?

Accepted Answer

A)  Hierarchical 
B)  Leadership 
C)  Bottom up 
D)  Top down 
A)  Hierarchical 
B)  Leadership 
C)  Bottom up 
D)  Top down

Exam 3: Demand Forecasting

A less important factor may well be:

In this question you need to match the competitive factor that customers value with the performance objective that the operation needs to excel at. If the customers value a wide range of Products and services then the operation will need to excel at:

In the maturity stage of the product/service life cycle the operation is likely to focus on which combination of performance objectives?

The process of operations strategy comprises the specific decisions and actions which set the operations role, objectives and activities.

Each business unit within the corporate group will need to put together its own strategy. This is called:

What name is given to the model devised by Hayes and Wheelwright that categorizes the degree to which operations has a positive influence on overall strategy?

In the decline stage of the product/service life cycle the operation is likely to focus on which combination of performance objectives?

The overall direction and role of a function within a business is:

In this question focusing on the structural and infra-structural decision areas you need to match the question with the correct strategy. Question: What number of geographically separate sites should the operation have?

What is the perspective on strategy that stresses the importance of capabilities in determining sustainable competitive advantage?

There are four perspectives on operations strategy. The term 'emergent strategy' is most closely associated with which perspective?

Which of the following is NOT one of the four perspectives of operations strategy noted by Slack and Lewis?

Internally neutral organisations:

Which of the following competitive factors and performance objectives is unlikely to satisfy customers?

In this question focusing on the structural and infra-structural decision areas you need to match the question with the correct strategy. Question: How should the operation's performance be measured?

Factors which define the customers' requirements are called:

In this question focusing on the structural and infra-structural decision areas you need to match the question with the correct strategy. Question: What system should the operation use to plan its Activities?

An internally supportive operations function will:

Strategy is more than a single decision: it is the total pattern of decisions and actions.

What influence is occurring when corporate or business strategies impact on operations decisions?

Introduction to Operations Management

Competitiveness, Strategic Planning, and Productivity

Product Design

Strategic Capacity Planning

Process Design and Facility Layout

Workjob Design

Location Planning and Analysis

Management of Quality

Statistical Quality Control

Supply Chain Management

Inventory Management

Aggregate Operations Planning and Master Scheduling

Material Requirements Planning and Enterprise Resource Planning

Just-In-Time and Lean Production

Job and Staff Scheduling

Project Management

Waiting-Line Analysis

Answers to Selected Problems

Tables

Working With the Normal Distribution

Filters