Exam 1: Introduction to Operations Management

Which of the following is a transforming input resource?

The amount of value-added activity that takes place in the presence of the customer is called:

Operations typically differ in terms of volume of output, variety of output, variation in demand or the degree of 'visibility' (i.e. customer contact) that they give to customers of the production Process. Please match the following element with the most appropriate of the above dimensions. The demand pattern is most closely matched to:

Efficient operations management is irreconcilable with environmental considerations.

Which of the following is NOT true of the changing business environment in which operations management work?

When was IKEA founded?

In a fast food chain, which function is likely to be responsible for serving customers?

Operations typically differ in terms of volume of output, variety of output, variation in demand or the degree of 'visibility' (i.e. customer contact) that they give to customers of the production Process. Please match the following element with the most appropriate of the above dimensions. Low unit costs are most closely matched to:

Most operations produce a mixture of both products and services. Which of the following businesses is closest to producing 'pure' services?

Which of the following is an implication of low variety?

Operations typically differ in terms of volume of output, variety of output, variation in demand or the degree of 'visibility' (i.e. customer contact) that they give to customers of the production Process. Please match the following element with the most appropriate of the above dimensions. Flexibility is most closely matched to:

High-visibility operations do not include:

The decisions taken by an operations manager are the same for commercial and not-for-profit organisations.

In the case of crude oil producers, what term is used for any technical advice provided to their customers?

In an international aid charity, which function is likely to be responsible for developing new appeals campaigns?

Which of the following is NOT an implication of high variation in demand?

The dominant operation for a bank is:

What is the name of the model that describes operations in terms of their input resources, transforming processes and outputs of goods and services?

What name is given to the arrangement of resources which are devoted to the production and delivery of products and service?

Transformation outputs can always be conveniently stored.