Exam 2: Professionalism: Team, Meeting, Listening, Nonverbal, and Etiquette Skills

Marco has been appointed team leader of a committee that will develop a new process for submitting expense claims.He wants to ensure that his team avoids groupthink.What should he do?

Lindsay is planning a meeting to develop a new procedure for handling employee grievances.How many participants should she invite?

Select the most accurate statement about meetings.

"Can you please explain more about ...?" is an example of a(n)________ question.​

Minimizing speakerphone use and avoiding the use of heavy perfumes or colognes are examples of respecting coworkers' space.

When following the six-step pattern for dealing with conflict,the first thing you should do is to look for common ground.

Gwen is leading a meeting and wants to make sure that they stick to the agenda and end on time.What should she do to move the meeting along?

Jessica's team is experiencing considerable conflict and tension as they get used to working with one another.They are most likely in the forming phase of team development.

Which of the following is the most accurate statement about your workplace appearance and attire?

____________________ skills include competencies such as listening proficiency,nonverbal behavior,and etiquette expertise.

Generally,teams are able to make better decisions than individuals.

Which of the following statements about ending a meeting is most accurate?

The most effective groups and teams have members who are willing to

____________________ conferencing allows attendees to use their computers to access an online,virtual meeting room where they can present PowerPoint slides,share spreadsheets and Word documents,demonstrate products,and interact with participants in real time.

A meeting ____________________,which is distributed in advance of a meeting,lists date and place of the meeting,start time and end time,topics to be discussed,time allocated to each topic,and any premeeting preparation expected of participants.

Listening in a college classroom is more challenging than listening on the job.

Virtual teams may be global or local.

Because e-mail is an informal communication tool,it's not necessary to check your messages for correct spelling,grammar,and punctuation.

Which of the following zones of personal interaction suggests a distance of 1 1/2 to 4 feet when interacting with coworkers?

Eye contact,facial expressions,body movements,space,time,distance,and appearance are all examples of nonverbal communication.