Question 1

They hired a female doctor to administer flu shots is an example of a sentence that shows gender ________.

Accepted Answer

bias

Question 2

Provide three reasons that team-written documents are better than individually written documents and discuss what happens in each of the three phases of team writing.

Accepted Answer

Student answers will vary but should include the following.
(1)Collaboration usually produces a better written product because many heads are better than one.
(2)In addition,team members and organizations benefit from team processes.Working together helps socialize members.They learn more about the organization's values and procedures.They are able to break down functional barriers,and they improve both formal and informal chains of communication.
(3)Additionally,they buy in to a project when they are part of its development.Members of effective teams are usually eager to implement their recommendations.
In Phase 1 of the writing process,teams work together closely as they discuss the project and establish their purpose.
In Phase 2 members generally work separately when they conduct research,organize their findings,and compose a first draft.
In Phase 3,some teams work together to synthesize their drafts and offer suggestions for revision.Other teams appoint one person to proofread and edit and another to prepare the final document.

Question 3

Communication is the transmission of information and ________ from a sender to a receiver.

Accepted Answer

meaning

Question 4

Rodney wants to motivate his sales force to increase sales in the upcoming quarter.Which channel should he choose to be the most persuasive?​

Accepted Answer

A) A face-to-face group meeting 
B) ​A phone call to each sales team member 
C) ​A group e-mail 
D) ​A memo posted in a central area 
A) A face-to-face group meeting 
B) ​A phone call to each sales team member 
C) ​A group e-mail 
D) ​A memo posted in a central area

Question 5

Which of the following statements about anticipating and profiling your audience is most accurate?

Accepted Answer

A) If you don't actually know your readers,it is impossible to picture what they are like. 
B) Because postings to sites like Facebook and Twitter are so brief and informal,there is no need to anticipate your audience. 
C) You will adjust your tone,style,and content to accommodate the expectations and needs of your audience. 
D) You should profile your primary audience only. 
A) If you don't actually know your readers,it is impossible to picture what they are like. 
B) Because postings to sites like Facebook and Twitter are so brief and informal,there is no need to anticipate your audience. 
C) You will adjust your tone,style,and content to accommodate the expectations and needs of your audience. 
D) You should profile your primary audience only.

Question 6

________ -written documents and presentations are standard in most organizations because collaboration has many advantages.

Accepted Answer

The answer of ________ -written documents and presentations are standard...

Question 7

The following sentence uses a positive tone: Employees cannot park in Lot H until April 1.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following occurs during the second phase of the 3-x-3 writing process?

Accepted Answer

A) Deciding on the purpose of your message 
B) Profiling your audience 
C) Conducting research to gather the data you need to provide facts 
D) Evaluating whether your message will achieve its purpose 
A) Deciding on the purpose of your message 
B) Profiling your audience 
C) Conducting research to gather the data you need to provide facts 
D) Evaluating whether your message will achieve its purpose

Question 9

Which of the following is an example of an internal disruption in the decoding process?

Accepted Answer

A) Loud construction sounds outside prevent Samuel from hearing the message. 
B) Meaghan finds her mind drifting during a lecture as she thinks about her upcoming trip to Florence. 
C) Brandon is finding it hard to pay attention during the interview because the interviewer's phone keeps ringing. 
D) Sylvia finds it difficult to read her colleague's e-mail message because it's filled with grammatical errors and typos. 
A) Loud construction sounds outside prevent Samuel from hearing the message. 
B) Meaghan finds her mind drifting during a lecture as she thinks about her upcoming trip to Florence. 
C) Brandon is finding it hard to pay attention during the interview because the interviewer's phone keeps ringing. 
D) Sylvia finds it difficult to read her colleague's e-mail message because it's filled with grammatical errors and typos.

Question 10

In its simplest form,communication is defined as ________.

Accepted Answer

A) the transmission of information from a sender to a receiver 
B) the transmission of data from a sender to a receiver 
C) the transmission of information and meaning from a sender to a receiver 
D) the transmission of ideas from a sender to a receiver 
A) the transmission of information from a sender to a receiver 
B) the transmission of data from a sender to a receiver 
C) the transmission of information and meaning from a sender to a receiver 
D) the transmission of ideas from a sender to a receiver

Question 11

Sofia is an event planner and is responding to an e-mail request from a client.What should Sofia do during the second phase of the writing process?

Accepted Answer

A) Check the format of the message. 
B) Proofread for spelling and grammar errors in the message. 
C) Determine the best organizational pattern for her reply message to the client. 
D) Analyze the situation and anticipate how her client will respond to her message. 
A) Check the format of the message. 
B) Proofread for spelling and grammar errors in the message. 
C) Determine the best organizational pattern for her reply message to the client. 
D) Analyze the situation and anticipate how her client will respond to her message.

Question 12

Describe the four significant interpersonal barriers to communication.Explain how these barriers to communication can be overcome.

Accepted Answer

Student answers will vary.
The four inte

Question 13

A secondary purpose of business messages is to promote ________ so that you and your organization look good in the eyes of your audience.

Accepted Answer

The answer of A secondary purpose of business messages is...

Question 14

Deborah is writing a proposal to solicit business from a potential client.She should expect to spend the most time on ________.

Accepted Answer

A) analyzing the purpose of the message and anticipating the needs of the client 
B) editing,proofreading,and evaluating the proposal 
C) composing the first draft of the proposal at her computer 
D) researching the information to include in the proposal 
A) analyzing the purpose of the message and anticipating the needs of the client 
B) editing,proofreading,and evaluating the proposal 
C) composing the first draft of the proposal at her computer 
D) researching the information to include in the proposal

Question 15

Devon is writing an e-mail message to a customer to tell him that the customer's order has been shipped.His primary purpose is to ________.

Accepted Answer

A) inform 
B) persuade 
C) sell 
D) promote goodwill 
A) inform 
B) persuade 
C) sell 
D) promote goodwill

Question 16

Victoria is writing an e-mail message to her colleagues to encourage them to take part in a charitable fund-raiser.Her primary purpose is to ________.

Accepted Answer

A) inform 
B) promote goodwill 
C) persuade 
D) intimidate 
A) inform 
B) promote goodwill 
C) persuade 
D) intimidate

Question 17

The primary purpose of messages that explain procedures,announce meetings,answer questions,and transmit findings is to ________.

Accepted Answer

A) persuade 
B) inform 
C) promote goodwill 
D) sell 
A) persuade 
B) inform 
C) promote goodwill 
D) sell

Question 18

Mary is responding to Jim's portion of a team document.Which of the following approaches would be most constructive in suggesting that he make a change? ​

Accepted Answer

A) ​You should revise Section 2 as we discussed. 
B) ​You obviously need more information in Section 2. 
C) ​To improve Section 2,you might consider obtaining more information from Colleen. 
D) ​Do you really think this will work? 
A) ​You should revise Section 2 as we discussed. 
B) ​You obviously need more information in Section 2. 
C) ​To improve Section 2,you might consider obtaining more information from Colleen. 
D) ​Do you really think this will work?

Question 19

The following sentence effectively applies the "you" view: I have decided to allow you to take Friday off.

Accepted Answer

A) True 
 B)False

Question 20

The following sentence represents good business writing: A proficient attorney always defends his client.

Accepted Answer

A) True 
 B)False

They hired a female doctor to administer flu shots is an example of a sentence that shows gender ________.

Provide three reasons that team-written documents are better than individually written documents and discuss what happens in each of the three phases of team writing.

Communication is the transmission of information and ________ from a sender to a receiver.

Rodney wants to motivate his sales force to increase sales in the upcoming quarter.Which channel should he choose to be the most persuasive?

Which of the following statements about anticipating and profiling your audience is most accurate?

________ -written documents and presentations are standard in most organizations because collaboration has many advantages.

The following sentence uses a positive tone: Employees cannot park in Lot H until April 1.

Which of the following occurs during the second phase of the 3-x-3 writing process?

Which of the following is an example of an internal disruption in the decoding process?

In its simplest form,communication is defined as ________.

Sofia is an event planner and is responding to an e-mail request from a client.What should Sofia do during the second phase of the writing process?

Describe the four significant interpersonal barriers to communication.Explain how these barriers to communication can be overcome.

A secondary purpose of business messages is to promote ________ so that you and your organization look good in the eyes of your audience.

Deborah is writing a proposal to solicit business from a potential client.She should expect to spend the most time on ________.

Devon is writing an e-mail message to a customer to tell him that the customer's order has been shipped.His primary purpose is to ________.

Victoria is writing an e-mail message to her colleagues to encourage them to take part in a charitable fund-raiser.Her primary purpose is to ________.

The primary purpose of messages that explain procedures,announce meetings,answer questions,and transmit findings is to ________.

Mary is responding to Jim's portion of a team document.Which of the following approaches would be most constructive in suggesting that he make a change?

The following sentence effectively applies the "you" view: I have decided to allow you to take Friday off.

The following sentence represents good business writing: A proficient attorney always defends his client.

Business Communication in the Digital Age

Professionalism: Team, Meeting, Listening, Nonverbal, and Etiquette Skills

Intercultural Communication

Organizing and Writing Business Messages

Revising Business Messages

Electronic Messages and Digital Media

Positive Messages

Negative Messages

Persuasive and Sales Messages

Report and Research Basics

Informal Business Reports

Proposals, Business Plans, and Formal Business Reports

Business Presentations

The Job Search, Résumés, and Cover Letters

Interviewing and Following Up

Filters

Exam 4: Planning Business Messages

They hired a female doctor to administer flu shots is an example of a sentence that shows gender ________.

Provide three reasons that team-written documents are better than individually written documents and discuss what happens in each of the three phases of team writing.

Communication is the transmission of information and ________ from a sender to a receiver.

Rodney wants to motivate his sales force to increase sales in the upcoming quarter.Which channel should he choose to be the most persuasive?​

Which of the following statements about anticipating and profiling your audience is most accurate?

________ -written documents and presentations are standard in most organizations because collaboration has many advantages.

The following sentence uses a positive tone: Employees cannot park in Lot H until April 1.

Which of the following occurs during the second phase of the 3-x-3 writing process?

Which of the following is an example of an internal disruption in the decoding process?

In its simplest form,communication is defined as ________.

Sofia is an event planner and is responding to an e-mail request from a client.What should Sofia do during the second phase of the writing process?

Describe the four significant interpersonal barriers to communication.Explain how these barriers to communication can be overcome.

A secondary purpose of business messages is to promote ________ so that you and your organization look good in the eyes of your audience.

Deborah is writing a proposal to solicit business from a potential client.She should expect to spend the most time on ________.

Devon is writing an e-mail message to a customer to tell him that the customer's order has been shipped.His primary purpose is to ________.

Victoria is writing an e-mail message to her colleagues to encourage them to take part in a charitable fund-raiser.Her primary purpose is to ________.

The primary purpose of messages that explain procedures,announce meetings,answer questions,and transmit findings is to ________.

Mary is responding to Jim's portion of a team document.Which of the following approaches would be most constructive in suggesting that he make a change? ​

The following sentence effectively applies the "you" view: I have decided to allow you to take Friday off.

The following sentence represents good business writing: A proficient attorney always defends his client.

Business Communication in the Digital Age

Professionalism: Team, Meeting, Listening, Nonverbal, and Etiquette Skills

Intercultural Communication

Organizing and Writing Business Messages

Revising Business Messages

Electronic Messages and Digital Media

Positive Messages

Negative Messages

Persuasive and Sales Messages

Report and Research Basics

Informal Business Reports

Proposals, Business Plans, and Formal Business Reports

Business Presentations

The Job Search, Résumés, and Cover Letters

Interviewing and Following Up

Filters

Rodney wants to motivate his sales force to increase sales in the upcoming quarter.Which channel should he choose to be the most persuasive?

Mary is responding to Jim's portion of a team document.Which of the following approaches would be most constructive in suggesting that he make a change?